Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Career Overview

Respected [Job Title] specializing in building lasting professional relationships and going the extra mile to meet all client Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. High-energy focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor.Dynamic Desk Clerk highly successful at juggling multiple priorities at any given time while delivering superb service with a smile. Highly meticulous and organized in day-to-day office management.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Telephone inquiries specialist
  • Top sales performer
  • Large cash/check deposits expert
  • Family counseling
  • Flexible schedule

Organized more than [Number] visitations, memorial services and traditional funerals each [Time period].

Directed the operations of a $[Amount] funeral home, as well as the daily work of [Number] staff.

Reduced number of guest complaints by [number] percent.

Work Experience
Family Service Counselor, 01/2015 to 02/2015
Service Corporation InternationalMinneapolis, MN,
Leasing Consultant, 08/2013 to 05/2014
, ,
  • Recorded all telephone calls and walk-ins for the purpose of moving availability and applied product knowledge to clients by communicating all housing features and benefits.
  • Typed, filed and explained leasing information for legal housing authorities and professionally counseled prospective clients of all provisions necessary for protect administration.
  • Processed applications for credit check, job and rental history for submission to owner while securing deposits in accordance with the company procedures and Fair Housing requirements.
  • Assigned all maintenance and grounds personnel on a daily basis regarding inspections, complaints, evictions and move-ins. Collected rental payments, handled office complaints, evictions and emergencies.

Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts, manually or using computers.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Recorded guest comments or complaints, referring customers to managers as necessary.Contacted housekeeping or maintenance staff when guests reported problems.

Family Service Counselor, 11/2006 to 09/2013
Village Green Companies, ,
  • Trained new hires; conducts sales transactions by building client relationships and developing sales skills.
  • Prepared contracts and performed pre-need presentations for family members of the bereaved families.
  • Products and services sold through prospecting, relationship-building, individual and group sales presentations. 20240 Meyers, Detroit Michigan 48235 (555) 432-1000 Attn: Human Resources, In goal setting there are certain paths that lead to revenue-goal attainment, one of which come from exemplary customer care. I have been successful in solving many challenges for clients, some through billing and management procedures. Based on my qualifications and experience in marketing, management and customer service, I am an excellent candidate to enhance your companies' productivity and goals. Throughout my career in customer service, marketing, sales and management, I have: Organized, developed and implemented innovative solutions Executed excellent organizational and communication skills Executed strong decision-making and leadership abilities Maintained and established excellent client relationships Managed and solved customer service and administration challenges Produced, analytical and innovative ideas and prompt decision making Demonstrated perseverance, self-motivation and problem-solving as a quality-driven professional with readiness and ability to accept change Your required information request has been provided for review. I am prepared to meet with you or your representatives to discuss any additional qualifications that may be required. I can be reached at the telephone number or e-mail address provided at the top of this resume. Thank you for your time and consideration.
Educational Background
Master of Business Administration: Business, Expected in
University of Phoenix - Southfield, Michigan
  • Master of Business Administration Graduates - deferred University of Phoenix Southfield, Michigan

Member of [Club Name] Club[Number] GPACoursework in [Course Name]

Bachelor of Business Administration: Business Administration, Expected in
Marygrove College - Detroit, Michigan
  • Bachelor of Business Administration Graduated - May 2006 Marygrove College Detroit, Michigan

Prepared contracts and performed pre-need presentations for family members of the bereaved families in their homes.


Telephone, Billing, Contracts, Customer Service, Developing Sales, Problem-solving, Prospecting, Receptionist, Sales Presentations,

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School Attended

  • University of Phoenix
  • Marygrove College

Job Titles Held:

  • Family Service Counselor
  • Leasing Consultant
  • Family Service Counselor


  • Master of Business Administration
  • Bachelor of Business Administration

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