Professional and passionate worker with over a year of management experience and six years of customer service who is self-motivated and dependable while achieving high performance with minimal supervision. Looking forward to learn new skills to better help clients as well as face new challenges.
Skills
Time management skills
File/records maintenance
Computer proficient
Results-oriented
Client-focused
Excellent communication
Quick learner
70 WPM Typing Speed
Work History
Family Nanny, 03/2019 - 03/2020 Harris Teeter, Llc – Chantilly, VA,
Monitored schedules to maintain sleeping, eating and school schedules for children.
Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Assisted children with homework assignments and special projects across different subjects to promote academic success.
Contacted clients via e-mail and phone after hours to keep them informed of children's health and well-being
Drove children to various types of activities, including Jiu Jitsu, soccer and academy to maintain extracurricular routines.
Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
Prepared tasty, healthy meals for family of four each morning, afternoon, and evening to encourage good eating habits.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
Nail Salon Manager, Technician, and Receptionist, 07/2017 - 10/2018 Ten Ten Nails – City, STATE,
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Organized salon paperwork and office files.
Communicated with clients via e-mail and phone to address their comments and concerns; i.e. add-ons or changes to their scheduled appointments
Verified end-of-day reports against credit and cash profits.
Managed finances such as handling customer payments, paying bills on time, and payroll.
Kept work areas clean and neat, sanitized surfaces and equipment and swept up debris.
Placed inventory orders and merchandized items.
Made customer appointments and updated master schedule.
Administered budget, tracked expenses and directed operations.
Created and implemented marketing plans, procedural changes and general business updates.
Provided fast, friendly and knowledgeable service to meet all customer needs and resolve issues.
Cared for nails and cuticles with soaking, shaping and polishing.
Informed guests of spa services, programs and activities over the phone and in person.
Efficiently checked guests in and out using Clover and Square.
Advised guests on special events and product promotions.
Addressed all guest complaints and referred any escalated situations to management.
Instructed guests on facility safety measures.
Rotated between spa front desk management and monitoring the reservation room.
Maintained a calm, professional and fully functional facility at all times.
Executed all daily opening and closing procedures.
Sold salon services and retail products to customers.
Greeted all guests and assisted them with requests and special services.
Early Morning Stocker and Overnight Tagger, 05/2016 - 09/2016 Harris Teeter – City, STATE,
Provided friendly and knowledgeable service to all guests.
Monitored available products and suggested items to reorder.
Maintained tidy, clean and trash-free work areas.
Added labels to products, rotated current stock and professionally arranged merchandise.
Replaced and updated thousands of product price tags, newsletters, and advertisements.
Personal Shopper, 02/2016 - 04/2016 Harris Teeter – City, STATE,
Chose top-quality items to fulfill customer orders.
Documented substitutions and provided information to customers.
Followed all company standards and paid careful attention to customer requests.
Worked quickly to pack orders in an efficient way and minimize damage or shifting of products.
Logged daily receiving and completed orders.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Confirmed that appropriate changes were made to resolve customers' problems.
Processed all sales transactions accurately and in a timely fashion.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Informed customers about all product lines and services offered by the company.
Education
High School Diploma: , Expected in 2014 - Wakefield High School - Raleigh, NC GPA:
: , Expected in - Wake Technical Community College - Raleigh, NC GPA:
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