To obtain a position which will offer a variety of challenges and responsibilities, where my abilities and skills can be fully utilized. Excellent personal motivation with a proven ability to build and work collaborate in a strong team concept environment and independently. Focused, dependable, multi-task oriented, flexible, positive, able to adapt effectively to challenging and emergency situations. Able to deal courteously, professionally and tactfully with the general public in a variety of circumstances. Proven ability to learn and apply policy to any situation
Microsoft Word, Windows, Excel, Internet, E-mail, Outlook and Web Browser
Family Independence Case Manager Supervisor05/2007 to CurrentDepartment of Family and Children Services
Include the following.
Others may be assigned.
Conducts interviews with patients and/or family members.
Records and maintains complete documentation of activities performed on account while in-house and during the Patient accounting cycle.
Performs financial clearance function including collections.
Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review.
Follows up on MECS assigned accounts to ensure follow-through on Government application submitted.
Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility.
Conducts field visits to patient homes for skip tracing and or assisting patient with documents.
Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication Manages a unit of assigned staff to ensure timely and accurate issuance of benefits in the Food Stamp and Medicaid programs.
Monitors eligibility determinations within designated unit for all applications, reviews, and interim changes in accordance with state timeliness standards.
Monitors accuracy of case actions within designated unit through case accuracy reviews, other readings, Quality control reports, and E & R reports in accordance with state timeliness standards Maintains knowledge of current policies in all programs Ensures timely access and accurate information regarding benefits and services to all customers and responsible parties, including family members, eldercare lawyers and benefits recovery agencies in compliance with civil rights laws and policies Adheres to HIPAA rules and regulations Responds timely and accurately to all customers who communicate verbally or in written form to the agency with issues/concerns/inquiries.
Develops and maintains effective relationships with collaborative partners to ensure information and referral network for families' access to community-based resources such as Community Service Boards, SSA, medical providers, Community Action Agencies, related state agencies and faith- based initiatives.
Reviews unit's workload periodically to ensure equitable distribution of work assignments within the unit.
Oversees unit performance for accurate timely date collection/entry; monitors and utilizes data to evaluate, manage, and improve services delivery and to achieve revenue maximization targets.
Ensures compliance with computer systems security policies and protocols particularly with passwords and ID protections Ensures required case reviews are completed timely.
Communicates regularly with staff on progress toward defined goals and/or Required results, providing specific feedback and initiating corrective action when defined goals and/or required results are not met.
confers regularly with staff to review employee relations' climate, specific problem areas and actions necessary for improvement.
Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations, and supports staff by giving praise and constructive criticism.
Submits a report of leave taken by the 10th of each month for approval of the County Director Balance leave with County director's office on a monthly basis Review and sign time-sheets on a weekly basis.
Mental Health Technician01/2009 to CurrentEast Alabama Mental Health, Parkway Facility
Supervises consumers in the residential unit during their daily activities in accordance with the supervisor guidelines.
Provides timely, thorough and accurate documentation of patient behavior and response to treatment intervention.
Intervenes in a timely manner to prevent patient acting out.
Demonstrate effective use of de-escalation, self protection skills, and patient containment skills when managing aggressive consumers.
Assures safety of consumers; performs body searches; assures patients tights are protected, reports suspected abuse.
Medicaid Eligibility Specialist02/2004Department of Family and Children Services
Perform intake/ongoing duties for the Aged, Blind and Disabled Medicaid Program and the related Food Stamp cases Received telephone calls and visitors, take care of routine matters and answer substantive questions.
Receive incoming correspondence.
Maintains control of correspondence, documents and follow-up on work in progress to ensure reply or action Provides consultation and assistance to nursing homes, hospital, hospice and rehabilitation services personnel to ensure family members understand the policy regulation concerning the Medicaid eligibility requirements Maintained an average Medicaid case load of 695 with attached food stamp cases.
Attended all training that were related to the programs Interviews and processes ABD Medicaid and Food Stamp applications Processed reviews and changes for Medicaid and Food Stamp reviews Identifies, establishes, and documents claims when necessary and within timeliness standards Assists as needed with hearings and other reviews of cases.
Provides timely access and accurate information regarding benefits and services to all customers in compliance with civil rights laws and policies Maintains files and workspace according to state and office policy.
Instructor and Machine Operator
Education and Training
Master of Science: ManagementMay 6, 2006Faulkner UniversityMontgomery, AlabamaManagement
Bachelor of Business AdministrationDecember, 2002Faulkner UniversityMontgomery, Alabama
accounting, administrative, agency, Balance, benefits, case management, good communication skills, consultation, decision-making, delivery, documentation, E-mail, employee relations, Financial, Government, Groupwise, hospice, Director, managing, access, Excel, office, Windows, Microsoft Word, Monitors, network, nursing, assisting patient, personnel, policies, processes, progress, protocols, quality, Quality control, Maintains files, rehabilitation services, safety, social services, supervisor, telephone, written, written communication