High-achieving management professional possessing excellent communication and organizational capabilities with strong leadership and relationship-building skills. Successful in building and motivating dynamic teams in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Employee training and development
Budget Development and Analysis
MS Office proficient
Excellent communication skills
Accurate and detailed
Developed and managed annual operating budgets for assigned program areas
Oversaw the development and launch of several new programs in the Enrichment department
Recruited, hired and trained new employees for Child Watch and Enrichment programming
Collaborated with all other departments to draft project schedules and plans for community events
Facilitated parent advisory group that addressed topics such as needs of the community and improvement suggestions
Gathered and analyzed data on community needs and interests.
Solicited contributions and participation from local businesses to promote and improve community events and activities
Maintained up-to-date and accurate program files and records
Collaborated with community leaders and organizations to promote the organization's community service programs.
Monitored program budgets and costs to verify expenses were within budget parameters.
Successfully planned and executed family events for the community on a monthly basis
Managed overall function of the Pre-K Enrichment and After School programs to ensure efficient and effective operation on a daily basis
Researched, developed and implemented many new programs and events including youth art classes, sports programs, wellness programs and family events
Budget and payroll analysis of department
Developed, implemented and evaluated curriculum for Pre-K Enrichment programs to meet the needs of the community while keeping programs current and interesting
Hired, trained, scheduled, supervised and evaluated staff
Designed marketing & advertising materials, manuals, brochures, spreadsheets and press releases for programs and membership using Microsoft Office products.
Accurately counted pills and filled prescriptions
Processed and resolved insurance claims
Managed inventory with outside vendors, processed recalls and damages, returns to stock and maintained sufficient levels of inventory and supplies
Processed shipments and maintained organized stock shelves.
Provided exceptional customer service
Processed all sales transactions accurately and in a timely fashion.
Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
Handled and processed confidential patient information.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Current AED/CPR/First Aid Certification
Darkness to Light Stewards of Children Training
Redwoods Child Abuse Prevention training
Association of YMCA Professionals (AYP)
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