Highly-motivated community service professional skilled at managing networking, and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure. Experience in managing Case Workers, recruiting, and following government standards. Years of training and developing goal oriented staff.
Part of a Leadership Team. Manage staff in two counties. Responsible for recruiting, and enrolling children in two counties. Responsible for ensuring strong relationships are being developed with staff and families. Following and Implementing all government performance standards. Build and Develop strong relationships with Community Leaders.
Surpassed revenue goals in four consecutive quarters.Served as mentor to junior team members. Prospecting from internet leads, call-ins and walk-ins. Educated clients on the homebuilding process and lending counseling. Process all loan documentation. Partner with Branch Manager, and Construction Manager in the home building process. Jim Walter Homes Corporation went bankrupt in 2009 closing all centers.
Research and evaluate market information on potential clients. Create written and power power point presentations. Develop relationships with potential clients. Create market plans with the client to help achieve greater sales goals. Educate clients on the benefit of radio advertising.
Gain commitment from employee to reach goals. Identifies gaps in performance and create action plans to close, using trend data to optimize performance. Proactively develop partnership with partners to reach goals. Implement performance management skills to influence buy-in of team. Build Small Business in Smith County. Train and increase customer service scores in the Bristol District. Responsible for managing and training 10 people in the branch and 50+ employee in customer service development.
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