Offering 20 years of operational, academic and corporate level Management experience. Effective customer service agent with a history of building strong partnerships at all levels in an organization. Hands on problem solver who can align operational strategy with business goals. Strong communication, interpersonal relations, negotiation, and coaching skills.
Facility Manager01/2007 to 01/2014University of New Hampshire Whittemore Center ArenaDurham, NH
Managed operations, maintenance, risk management and life safety of 150,000 square foot multi-purpose arena.
Effectively produced over 800 Division 1 quality hockey games, and over 200 special events including: nationally televised political debates, concerts, trade shows, NCAA Women's Frozen Fours, conference playoffs, State High School Championships, University graduations, and specialty events.
Oversaw development, coordination, and implementation of multi-million dollar facility improvements Chairman and participant in various department team committees - Marketing committee, Employee Recognition committee, Facility committee Managed organizational transition from independent contractor to University led management; including execution and education on special events, contract negotiations, box office negotiations, management and staffing roles, budget, industry practices and standards Developed and implemented procedures and policies on operations, life safety, risk reduction, security, and emergency response plans including ammonia release response plans Cost savings initiatives including detailed Utility & Net Square Footage cost analysis Improved energy consumption while leading green initiative for Arena Designed concert barricade layout, wrote SOP's on supervision and staffing of concert barricade security.
Operations Manager01/1998 to 01/2007Global Spectrum Whittemore Center ArenaDurham, NH
Liaison with multiple University Departments including athletics, fire department, police department, HVAC, electricians, grounds & roads, facility support, facility design & construction in regards to life safety, risk management, and facility issues Maintained and upgraded all mechanical and physical aspects of arena from HVAC, ice refrigeration plant, lighting and lighting control systems, CCTV security system, television networking, to infrastructure Hired, trained, and supervised 3 full time management personnel, 200 part time personnel including daily operations, event, changeover, and housekeeping staffs Managed and coordinated the master schedule for the Whittemore Center Arena Maintained compliance with multiple regulatory agencies: Fire Department, Law Enforcement, Department of Labor, and University Environmental Health & Safety Increased revenue via ice and equipment rental programs Created fund raising employment opportunities that led to reduced labor expenses and expanded staffing opportunities.
Operations Coordinator01/1996 to 01/1998Global Spectrum Whittemore Center ArenaDurham, NH
Installed and maintained NCAA Division I quality ice surface, including logo design, ice layout, stencil manufacturing, and painting of ice surface Event co-ordinations including logistical aspects of athletic events, concerts, political debate/speeches, home shows, and other special events that include nationally broadcasted events Determined, managed and administered Union support contract agreements and negotiations Secret Service backstage clearance for multiple political events Maintained a technical package on the Arenas specifications and capabilities, to facilitate successful event coordination with multiple users of varying degrees of experience and expectations Improved or designed methods to save changeover costs and time Created in depth Renovation and Replacement spreadsheets and Inventory lists.
Operations Supervisor/Event Supervisor01/1995 to 01/1996Global Spectrum Whittemore Center ArenaDurham, NH
Varsity Hockey Coach01/1994 to CurrentOyster River High SchoolDurham, NH
Compiled a record of 270 wins, 152 loses and 25 ties.
Lead team to 1st in State Division 2 - 6 times Team advanced to state tournament semifinals 13 of 20 years, including six finals appearances Developed, supervised and administered new fund raising efforts resulting in hockey program becoming self-sufficient, including budget surpluses each year Created and Managed annual Memorial Hockey Tournament featuring teams from 4 different states Established new coaching philosophies and methods, enhancing program through off season training program, game and practice video, upgrading of uniforms, technology, locker room and equipment Direct responsibility for 4 contracted coaches, and mentoring for 40 students per year Created and Managed a youth community giving back program - working with youth organization, and accessible student involvement.
Bachelor of Science: AccountingSt. John Fisher CollegeRochester, NYAccounting
Athletic Administration Post Graduate CoursesUniversity of New HampshireDurham, NH
Event Management Operations Management Life Safety and Risk Management FEMA Emergency Response Mgmt. Accounting and Budgeting Fundraising Contract Negotiation Customer Service Public Speaking & Meeting Leader CPR/AED & First Aid Certified Trained to Operate Heavy Machinery - Zamboni, Forklift, Boomlift, etc.
Accounting, Budgeting, budget, coaching, Contract Negotiation, contract negotiations, cost analysis, CPR, Customer Service, event coordination, Event Management, special events, First Aid, Forklift, fund raising, Fundraising, HVAC, Inventory, Law Enforcement, layout, lighting, logo design, Machinery, Mgmt, Marketing, mechanical, mentoring, office, negotiations, networking, Operations Management, organizational, painting, personnel, police, policies, Public Speaking, quality, Risk Management, Safety, SOP, speeches, spreadsheets, staffing, supervision, television, time management, trade shows, upgrading, video