Microsoft Suite 2010, Service Now, Workspeed, Agilquest, Hyperion, Concur. MAGIC, FM Systems.
Facilities Manager, 01/2014 to Current Hines for Amazon Global Real Estate and Facilities – Herndon, VA
Manages over 275,000 square feet across between three sites in Northern Virginia to include a SCIF spaces.
Ensures all facilities are operating in compliance with established policies and procedures.
Further develops and maintains policies and procedures as required.
Works with Facilities team (internal and external) to provide creative facility solution/programs to address ever changing business and employee needs.
Responsible for coordinating, scheduling and overseeing activities of contractors executing facilities services.
Ensures work and services are executed professionally and to a high standard.
Conducts regular, formal site condition inspections and rectifies any deficiencies identified.
Creates and manages budgets over $1,000,000 dollars with annual budget development, financial variance reports and operations analysis.
Provides regular tracking and reporting of work order-related metrics and financial performance.
Identifies and remedies safety hazards within the building to ensure that the building occupants work in a safe environment.
Responsible for managing small operations-based projects.
Manages vendor quality assurance program.
Manages space by assigning office, work stations as well as implementing programs such as hoteling, high density and hot desking to address the immediate need for space.
Establishes and maintains open, positive relationships with employees.
Works closely with Corporate Security to ensure offices are secure and operating to corporate security standards.
Implement and manages programs such as parking, dog, safety czar, Food truck Fridays, patch and paint, and carpet.
Manages staff that consists of Facilities Coordinators and day porters.
Facilities Supervisor, 01/2012 to 01/2014 CapitalSource – Chevy Chase, MD
Served as the building liaison with the landlords to include staff communication of building management changes or new policies, access to the office building before or after hours, repairs, etc.
Managed 10 remote locations with facilities/maintenance issues, office assignments, renovations, etc.
Monitored lease dates for all CapitalSource executive suites (expirations, renewal, and early-outs) and takes appropriate actions to meet established deadlines and commitments.
Managed vendor relationships (outside brokers, contractors, technicians, etc.) and corresponding contracts and service level agreements.
Oversee sub-tenant relationships by assisting with facilities requests/issues such as office space, parking, etc.
Managed 83,000 sq.
of "Class "A" office space with over 165 staff members onsite.
Managed Mailroom, Facilities, Food Services, and Reception and on-site gym functions.
Implement contracts/preventive maintenance agreements for facility equipment, vendors, gym equipment, etc.
Lead local physical security and safety efforts.
Responsible for safety procedures including evacuation procedures and other emergencies as the safety expert for the Chevy Chase office.
Monitored local facilities budget of $500k that includes reviewing and approving of invoices for processing.
Coordination of employee moves, furniture installations, maintain space allocations and related floor plans.
Maintain all furniture, fixtures and equipment in safe and available condition for use by employees and our guests.
Point of contact for ordering furniture, food, office supplies for the office and staff.
Managed parking program including reserved parking, parking validation along with resolving issues between employees and parking garage.
Regional Facilities Office Services Supervisor, 01/2005 to 01/2012 Booz Allen Hamilton – Virginia
Managed Mailroom, Facilities Office Services Assistants, Training, Hoteling and Reception staff in 5 offices throughout Northeast and Mid-Atlantic regions.
Coordinated office, hoteling and telephone assignments for 40+ staff per year.
Ordered laptops, computer equipment, furniture, etc.
Planned and executed 15+ office moves, 9+ expansions and space planning including associated furniture, technology installations, vending services, copiers, etc.
Developed and monitored of the annual budgets for the Northeast and Mid-Atlantic locations to ensure the department operates within its budgetary guidelines.
Approve purchases for the office and oversee the processing of invoices/purchase orders.
Maintained and presented various utilization and space metrics reports such as space utilization, hoteling, conference room metrics, adjustment vouchers to leadership on a monthly basis.
Developed and maintained office procedures and emergency evacuation plan for distribution to staff and intranet.
Trained Exit Coordinators for office emergencies and evacuations.
Implemented Hoteling and Agilquest in the Norfolk, VA office.
Developed staff and evaluated performance of Facilities Office Services staff by writing annual assessments on a quarterly basis.
Built and managed client relations and expectations to better align with Booz Allen Hamilton's best practices by meeting with leadership to ensure Facilities Office Services is meeting the needs of the office.
Hoteling Coordinator, 01/2003 to 01/2005 KPMG LLP – Virginia
Reserved workspace and forward phone numbers in hoteling management system to specified location for same day and future reservations.
Acted as Agilquest Administrator by updating Agilquest database to reflect new user profiles, transfers, terminations, and moves.
Interfaced with Information Technology when required to address issues for hotelers.
Coordinated phone and voicemail for new hires and transfers.
Assigned lockers and file drawers to hotelers and maintain keys.
Assisted with conference and team room reservations including room setup and configuration, supplies and appearance, equipment setup and maintenance (e.g., projectors, conference phones, video conference).
Assisted with AV equipment distribution and support as necessary.
Assisted with coordination and ordering of catering for meetings and assist with breakdown of equipment.
Provided Reception coverage as needed.
Updated and maintained office and workstation utilization reports.
Generated "Welcome" packets for hotelers and guests.
Maintained and updated employee databases, personnel calendar and public folders.
Bachelor of Arts: English, July 2002 Virginia State University - Petersburg, Virginia English