Working mostly customer service through out my job history, I have learned how to not only communicate with customers but to also work very well with others. I am great at speaking with others, especially my co-workers to make sure the job gets done and exceeds expectations. I am a very hard worker and strive for nothing but the best. I also am excited to learn and alway improve anything I can.
While working at Nexxlinx, helping customers was the main priority, as well as getting it done with in a certain time frame and of course done the correct way. I had several "Kudos" calls, which consisted of customers praising me for my excellent customer service in assisting them, as well as going above and beyond the company standards.
While working at Dick's Sporting Goods, it was my job, as stated to help customers with any items in the store,m whether purchasing or returning the item. One day, we had some customers try and return what were stolen items in return for cash. I took care of the situation by immediately contacting the appropriate higher ups. Also these same exact customers tried coming into the store at a later date and tried to steal a cart full of items, in which I caught again.
My job as being facilities at Nexxlinx consists of making sure all buildings and rooms are clean. Also, assisting with any equipment that may need to be fixed and also helping the security desk when needed.
My job as a Customer Solutions representative at Nexxlinx was to assist customers with their account ranging from billing questions, to any technical support questions, as well as saving the customer from disconnecting any/all services. This also required amazing customer service skills to deescalate any situation, as well as operating the computer systems ICOMS and CSG.
At Dick's Sporting Goods, my job was to assist customers with purchasing their items, as well as assisting customers find any items in the store and providing excellent customer service.
My job as a retention agent at Nexxlinx was to save customers from disconnecting or dropping any services with Time Warner Cable, as well as deescalating any customer service related issue, or service issue over the phone. This took a lot of multitasking as well as having computer related skills to operate the systmes ICOMS and CSG.
My job at Rita's Italian Ice was to serve customers their frozen treats, as well as give excellent customer service. Also, I was responsible for keeping the machines clean that were used for making the ice and custard.
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