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Facilitator Resume Example

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FACILITATOR
Summary
To enhance career by expanding knowledge and previous experiences to contribute in the most effective manner; A key and an effective team player with the ability to influence others while maximizing the learning impact through facilitation, customer service and project management.
Highlights
  • Flexible team player
  • Expert in customer relations
  • Strong organizational skills
  • Excellent managerial techniques
  • Microsoft Office Suite
  • Managing multiple priorities
  • Conflict resolution
  • Critical thinking
  • Eye for detail
  • Change management
  • Cross-functional team management
  • Supervision and training
  • Sound judgment
  • Client-focused
  • Training and development
  • Budgeting and forecasting
  • Process improvement
  • Unsurpassed work ethic
  • Results-oriented
  • Systems implementation
  • Detail-oriented

  • Effective time management
  • Identifying risks
  • Strategic positioning
  • Implementing new business systems
  • Financial reporting
  • Improving product quality
  • SQL
  • Goal-oriented
  • Reliable
  • Excellent communication skills
  • People-oriented
  • Flexible
  • Analytical
  • Inspiring team leader
Accomplishments


Reduced operating costs by $25,000 for 12 associates training by implementing Invoice Processing E-Learnings in 2014.


Collaborated with Goods For Resale Warehouse Invoice Processing and leaders to design a on going standard-based curriculum for Invoice Processing.


Trained and mentored over 150 new associates for Invoice Processing in 2012-2014.


Researched and resolved billing problems that had been previously missed.

Experience
07/2012
FacilitatorWal-Mart Stores, Inc GLOBAL SHARED SERVICES - Bentonville, AR
  • Created and implemented a self-lead training for Invoice Processing reducing class from 6 weeks to 4 days saving GSS-NA approximately $25,000 per 12 associates.
  • Implementation of Travel & Expense system and support
  • Collaboration with a 3rd party for creation of a new GSS-NA On Boarding
  • Created training for Small Store Invoice Processing and Inventory Processing
  • Facilitator of the Quarter multiple times
  • Soft skills and technical facilitation of Walmart systems
  • Documentation creation and Instructional Design
  • Support facilitation of Accounts Payable Disputes Portal and Supplier SKIP Training
  • Supervised six to eight week classes of over 100 associates/temporary associates for Goods for Resale Processing and Dispute Resolutions basic understanding
  • Manage training logistics (created course registration sites via SharePoint, reserved training rooms, ensured workstations, media towers and projectors were fully functional, prepared/packaged training materials, recorded and tracked trainee attendance)
  • Coordinate cross functional leadership in information gathering, knowledge sharing, and innovation processes for accuracy in many areas
  • Assist with the special projects such as, disputes resolution accounts payable incentive in the Q4 of 2012.
04/2010 to 07/2012
DEVELOPMENT COORDINATOR FINANCIAL SHARED SERVICESWal-Mart Stores, Inc - Bentonville, AR
  • Designed, developed and implemented technical training courses for 100+ end users for Goods for Resale.
  • Established new participant guides and course outlines for instructor led courses for Goods for Resale.
  • Developed working relationships with Subject Matter Experts and provided consulting for effective mediums of training in the Goods For Resale area.
  • Provided troubleshooting for system and application issues for both customers and co-workers while serving as a technical coordinator of the team.
01/2008 to 01/2010
RESEARCH COORDINATOR ACCOUNTS PAYABLEWal-Mart Stores, Inc SHARED SERVICES - Bentonville, AR
  • Successfully reduced backlog disputes by 90%
  • Analyzed disputes for packing, shipping, or pricing issues filed by Walmart merchandise suppliers
  • Cross-trained in Goods Not for Resale resolution process
  • Influenced several vendors on my account switch to the settlements process reducing the amount of claims coming through my backlog from 10 folders weekly to 1 folder weekly
  • Educated suppliers how to use and access information needed to be proactive in the resolution processes
  • Collaborated with internal and external customers to improve and enhance systems to assist in the research process
  • Assisted in training others on team how to use excel, SAP, and other systems as needed
01/2006 to 01/2008
AUDIT SPECAILISTRobert Half International - Account Temps - Fayetteville, AR
  • Provided short-term financial audits with a team on temporary (3-4 months) assignments.
  • Completed financial audit of Simplexgrinnell - A mid-size company that provides fire alarm, fire sprinkler, and security systems to many companies throughout Northwest Arkansas Main point of audit was their Job Cost Accounting programs and financials.
  • Completed financial audit of Nabholz Construction Services - A larger construction company that provides large construction building for all areas of buildings Main point of audit was to gather and review all documentation concerning many different projects and their financials.
  • Completed Medicare financial information through data entry and auditing for deficiencies for Northwest Medical Systems (A large medical services provider for the Northwest Arkansas area).
01/2005 to 01/2006
FUEL TAX SPECIALISTJ.B. Hunt, Inc - Lowell, AR
  • Collaborated on creation and implementation of a automated fuel tax system
  • Maintained records of all bulk fuel and individual fuel purchases for the company
  • Researched and audited a fleet of 10,000+ trucks and Independent Contractors mileage and fuel charges
  • Followed all Department of Transportation regulations by reporting accurate mileage to the proper states monthly, quarterly, semi-yearly, and yearly
  • Prepared and processed all Fuel Tax payment for 51 states following IFTA regulations
  • Recorded journal entries for month and year endings for all fuel taxes paid
  • Assisted with tax preparations and filings for Sales tax, property tax, and Unclaimed Property
  • Worked with SOX compliance team in random audits completed for Unclaimed Property.
Education
2010
MBA: Business AdministrationUNIVERSITY OF PHOENIX - Rogers, AR

Advanced coursework in Business Administration

2008
Bachelor of Science: Business AdministrationUniversity of Phoenix - Rogers, AR

Coursework in Business Administration

2002
Associate of Science: Accounting General Business, & Computer InformationNORTHWEST ARKANSAS COMMUNITY COLLEGE - Rogers, AR

Accounting General Business, & Computer Information

Skills

Accounts payable

Accounts Receivable

Auditing

Change Management

Consulting

Cost Accounting

Data entry

Documentation of Technical training and Soft Skills training

Facilitation, Technical training and Soft Skills training

Financial audits

Financial Reports

Innovation & Process Improvement

Instructional Design

Inventory

Leadership

Logistics

Microsoft Office Suite

SharePoint

Project Management

SAP

SOX compliance

Tax

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Resume Overview

Companies Worked For:

  • Wal-Mart Stores, Inc GLOBAL SHARED SERVICES
  • Wal-Mart Stores, Inc
  • Wal-Mart Stores, Inc SHARED SERVICES
  • Robert Half International - Account Temps
  • J.B. Hunt, Inc

School Attended

  • UNIVERSITY OF PHOENIX
  • University of Phoenix
  • NORTHWEST ARKANSAS COMMUNITY COLLEGE

Job Titles Held:

  • Facilitator
  • DEVELOPMENT COORDINATOR FINANCIAL SHARED SERVICES
  • RESEARCH COORDINATOR ACCOUNTS PAYABLE
  • AUDIT SPECAILIST
  • FUEL TAX SPECIALIST

Degrees

  • MBA : Business Administration
    Bachelor of Science : Business Administration
    Associate of Science : Accounting General Business, & Computer Information

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