To enhance career by expanding knowledge and previous experiences to contribute in the most effective manner; A key and an effective team player with the ability to influence others while maximizing the learning impact through facilitation, customer service and project management.
Highlights
Flexible team player
Expert in customer relations
Strong organizational skills
Excellent managerial techniques
Microsoft Office Suite
Managing multiple priorities
Conflict resolution
Critical thinking
Eye for detail
Change management
Cross-functional team management
Supervision and training
Sound judgment
Client-focused
Training and development
Budgeting and forecasting
Process improvement
Unsurpassed work ethic
Results-oriented
Systems implementation
Detail-oriented
Effective time management
Identifying risks
Strategic positioning
Implementing new business systems
Financial reporting
Improving product quality
SQL
Goal-oriented
Reliable
Excellent communication skills
People-oriented
Flexible
Analytical
Inspiring team leader
Accomplishments
Reduced operating costs by $25,000 for 12 associates training by implementing Invoice Processing E-Learnings in 2014.
Collaborated with Goods For Resale Warehouse Invoice Processing and leaders to design a on going standard-based curriculum for Invoice Processing.
Trained and mentored over 150 new associates for Invoice Processing in 2012-2014.
Researched and resolved billing problems that had been previously missed.
Experience
06/2012 to
FacilitatorRutgers University – New Brunswick, NJ,
Created and implemented a self-lead training for Invoice Processing reducing class from 6 weeks to 4 days saving GSS-NA approximately $25,000 per 12 associates.
Implementation of Travel & Expense system and support
Collaboration with a 3rd party for creation of a new GSS-NA On Boarding
Created training for Small Store Invoice Processing and Inventory Processing
Facilitator of the Quarter multiple times
Soft skills and technical facilitation of Walmart systems
Documentation creation and Instructional Design
Support facilitation of Accounts Payable Disputes Portal and Supplier SKIP Training
Supervised six to eight week classes of over 100 associates/temporary associates for Goods for Resale Processing and Dispute Resolutions basic understanding
Manage training logistics (created course registration sites via SharePoint, reserved training rooms, ensured workstations, media towers and projectors were fully functional, prepared/packaged training materials, recorded and tracked trainee attendance)
Coordinate cross functional leadership in information gathering, knowledge sharing, and innovation processes for accuracy in many areas
Assist with the special projects such as, disputes resolution accounts payable incentive in the Q4 of 2012.
03/2010 to 06/2012
DEVELOPMENT COORDINATOR FINANCIAL SHARED SERVICESWal-Mart Stores, Inc – City, STATE,
Designed, developed and implemented technical training courses for 100+ end users for Goods for Resale.
Established new participant guides and course outlines for instructor led courses for Goods for Resale.
Developed working relationships with Subject Matter Experts and provided consulting for effective mediums of training in the Goods For Resale area.
Provided troubleshooting for system and application issues for both customers and co-workers while serving as a technical coordinator of the team.
2008 to 2010
RESEARCH COORDINATOR ACCOUNTS PAYABLEWal-Mart Stores, Inc SHARED SERVICES – City, STATE,
Successfully reduced backlog disputes by 90%
Analyzed disputes for packing, shipping, or pricing issues filed by Walmart merchandise suppliers
Cross-trained in Goods Not for Resale resolution process
Influenced several vendors on my account switch to the settlements process reducing the amount of claims coming through my backlog from 10 folders weekly to 1 folder weekly
Educated suppliers how to use and access information needed to be proactive in the resolution processes
Collaborated with internal and external customers to improve and enhance systems to assist in the research process
Assisted in training others on team how to use excel, SAP, and other systems as needed
01/2006 to 01/2008
AUDIT SPECAILISTRobert Half International - Account Temps – City, STATE,
Provided short-term financial audits with a team on temporary (3-4 months) assignments.
Completed financial audit of Simplexgrinnell - A mid-size company that provides fire alarm, fire sprinkler, and security systems to many companies throughout Northwest Arkansas Main point of audit was their Job Cost Accounting programs and financials.
Completed financial audit of Nabholz Construction Services - A larger construction company that provides large construction building for all areas of buildings Main point of audit was to gather and review all documentation concerning many different projects and their financials.
Completed Medicare financial information through data entry and auditing for deficiencies for Northwest Medical Systems (A large medical services provider for the Northwest Arkansas area).
2005 to 2006
FUEL TAX SPECIALISTJ.B. Hunt, Inc – City, STATE,
Collaborated on creation and implementation of a automated fuel tax system
Maintained records of all bulk fuel and individual fuel purchases for the company
Researched and audited a fleet of 10,000+ trucks and Independent Contractors mileage and fuel charges
Followed all Department of Transportation regulations by reporting accurate mileage to the proper states monthly, quarterly, semi-yearly, and yearly
Prepared and processed all Fuel Tax payment for 51 states following IFTA regulations
Recorded journal entries for month and year endings for all fuel taxes paid
Assisted with tax preparations and filings for Sales tax, property tax, and Unclaimed Property
Worked with SOX compliance team in random audits completed for Unclaimed Property.
Education
Expected in 2010
MBA: Business Administration UNIVERSITY OF PHOENIX - Rogers, AR GPA:
Advanced coursework in Business Administration
Expected in 2008
Bachelor of Science: Business Administration University of Phoenix - Rogers, AR GPA:
Coursework in Business Administration
Expected in 2002
Associate of Science: Accounting General Business, & Computer Information NORTHWEST ARKANSAS COMMUNITY COLLEGE - Rogers, AR GPA:
Accounting General Business, & Computer Information
Skills
Accounts payable
Accounts Receivable
Auditing
Change Management
Consulting
Cost Accounting
Data entry
Documentation of Technical training and Soft Skills training
Facilitation, Technical training and Soft Skills training
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