Facebook Marketing Expert Resume Example TTEC

FACEBOOK MARKETING EXPERT

Summary

Responsible and friendly individual able to make customers feel welcome, with practiced care and attention to individual needs. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Skills

Energetic self-starter
Excellent communication skills
Guest and client satisfaction
Multitasking and prioritization

Strong team member
Fluent in German
Clean driving record
Team collaboration

Experience

10/2019 - CurrentTTECPhoenix, AZ

Facebook Marketing Expert

Managed client marketing strategies and product promotion campaigns.
Performed research to analyze behavior of customers, including purchasing habits, trends and preferences.
Facilitated growth and increased brand awareness by working with marketing managers.
Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.
Managed customer digital marketing strategies to meet client goals and objectives.
Top Facebook marketing expert in Q2 2020 for highest customer success rate.

05/2018 - 09/2019Camelback Ford/Chapman Hyundai/Showcase HondaPhoenix, AZ

Sales Associate

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Collaborated with fellow sales team members to achieve group targets
Offered product and service consultations and employed up-selling techniques
Negotiated and closed deals with minimal oversight
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Demonstrated products to customers, discussed features and redirected objections to capture sales
Assisted customers by finding needed vehicles and checking inventory for vehicles at other locations
Educated customers on product and service offerings
Sold various products by explaining unique features and educating customers on proper application
Kept apprised of emerging trends and provided informative customer service to assist in product selection
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
Helped average of 5 customers per day by responding to inquiries and locating products
Communicated with customers about vehicle offerings, including policies, restrictions and refund policies
Stayed up to date on store promotions, payment policies and security practices
Recommended merchandise to customers based on needs and preferences
Recommended optimal merchandise based on customer needs and desires

01/2015 - 04/2017Avedo Köln GmbHCologne, NRW

Sales Coach/Associate

Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Surpassed daily sales goals by 20% by cross-selling mobile phone contracts and promoting additional products
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
Stayed up to date on store promotions, payment policies and security practices
Sold various products by explaining unique features and educating customers on proper application
Drove sales of mobile and internet contracts by applying proactive nature, knowledge of customer preferences and active listening skills
Educated customers on product and service offerings
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Demonstrated products to customers, discussed features and redirected objections to capture sales
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Mentored team members in mastering sales techniques to consistently exceed objectives
Recommended optimal merchandise based on customer needs and desires
Recommended merchandise to customers based on needs and preferences
Won company sales competition for highest sales, resulting in team and individual bonuses
Communicated with customers about mobile offerings, including policies, restrictions and refund policies
Offered product and service consultations and employed up-selling techniques
Negotiated and closed deals with minimal oversight
Kept apprised of emerging trends and provided informative customer service to assist in product selection
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 20% or more
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance

Education and Training

2015Scottsdale, AZ

Associate of ArtsMaricopa Community Colleges - Scottsdale Community College

Resume Overview

Companies Worked For:

TTEC
Camelback Ford/Chapman Hyundai/Showcase Honda
Avedo Köln GmbH

School Attended

Maricopa Community Colleges - Scottsdale Community College

Job Titles Held:

Facebook Marketing Expert
Sales Associate
Sales Coach/Associate

Degrees

Associate of Arts

Facebook Marketing Expert Resume Example

Resume Score: 80%

Resume Overview

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