Hard working and proficient in problem solving complex issues while consistently delivering quality service. Excellent customer service skills with years of retail experience and knowledge.
Regular positive customer service acknowledgment through phone-in and online customer surveys and reports. Attended automotive and collision repair technical school classes.
Job duties include interior and exterior detailing. Foreign debris removal and interior rejuvenation through standard work and processes. Scratch and surface imperfection removal and paint rejuvenation. Off lot runs for recall vehicles and repairs when using off site dealerships.
Job duties include writing service estimates on price and availability for repairs and parts to dealership vehicles. Examined vehicles to determine the extent of damage or malfunctions. Ordered accurate numbers of parts and supplies to maintain necessary inventory. Organized work records and filed reports. Guided mechanics with decisions concerning repair and replacement of parts. Computer oriented sales
Retail Parts Sales and Diagnostic. Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Maintained a 88% customer service satisfaction rating. Organized work records and filed reports. Closing and opening duties involving seven register preparation and countdown during shifts. Bank runs at beginning of day to deposit store earnings in corporate bank. As many as five people working under me. Computer oriented sales
Studied and practiced two years of various automotive and collision repair techniques both on vehicles provided by the school and customer vehicles.
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