Customer service-oriented cable technician committed to troubleshooting and resolving problems for customers quickly and accurately to reduce downtime and increase productivity.
Responded to and resolved an average of 10 field service requests per day.
Promoted to Cable Installation Technician 2 after just 6 months of employment.
Promoted to Lead Cable Installation Technician 3 after just a year and a half of employment.
Received "exceeds expectation" in yearly reviews.
Consistently meets company and personal goals.
Documented and reported each installation in company log book.
Carefully explained all aspects of running the cable system to customers.
Examined systems to locate problems such as loose connections and broken insulation.
Maintained spare equipment and parts and managed inventory.
Supplied technical and customer service support by phone and in person.
Cleaned and lubricated vehicles, machinery and equipment.
Routinely inspected machinery and equipment to diagnose malfunctions.
Used hand tools to replace defective equipment parts.
Replaced worn and damaged hoses, wiring and belts.
Recorded HVAC maintenance and repair history in job logs.
Provided professional customer service.
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