experiencebusiness operations manager resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Results driven Business Operations Manager with over eleven years of experience leading and training staff. Proven ability to
deliver revenue and profit gains, achieve cost savings, and drive performance and productivity. Strengths include building
cohesive, top-performing customer-centric teams. Analytical and critical thinker able to improve performance by
understanding the market and the competition. Dedicated and dependable with the skills and knowledge to resolve
complex issues and challenges.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education and Training
Lee Central High SchoolBishopville, SCExpected in ā āHigh School Diploma: - GPA:
Experience
Prada S.P.A. - Experience
BUSINESS OPERATIONS MANAGER Tulalip, WA, 03/2018 - Current
Serve as key corporate representative, liaising with multiple departments in support of operational excellence
Created escalation procedures, which were implemented to efficiently and successfully resolve time-sensitive issues
Evaluate and resolve conflicts and address internal and external business problems, building customer confidence by
actively listening to concerns and giving appropriate feedback
Provide leadership, direction and strategic planning for business unit operations, including labor management,
training and process flow, employee engagement and retention, quality, business system demand management and
business transformation
Create strategies to develop and expand existing customer sales, which resulted in exceeding the company quota
on every occasion
Direct business operation processes and developed policies
Oversee company operations, including customer service, resource management and profitability
Coordinate sales of unwanted, discontinued, damaged or defective merchandise increasing store profits and
revenues while reducing capital losses
Provide extensive training to newly hired employees and explained corporate policies and processes, helping to
educate teach on job duties and daily tasks
Collaborate with the General Manager to facilitate new process improvements enabling company to meet business
objectives
Prada S.P.A. - DEPARTMENT MANAGER Beachwood, OH, 07/2016 - 02/2018
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
Oversaw efficient receiving and inventory management to keep stock within optimal levels
Enforced safety rules and other policies to protect employees and minimize company liability
Manged office workflow and balanced workloads to meet targets without overtaxing employees
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line
profitability
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generating
opportunities
Established, enforced and updated policies keeping business agile and responsive to changing
market conditions
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared
reports for management
Trained employees in inventory practices, POS systems and product knowledge, contributing to increase in customer
satisfaction ratings
Conducted quarterly performance reviews and evaluations to organize training and development for staff
Geodis - DEPARTMENT MANAGER Lakewood, WA, 01/2013 - 06/2016
Managed office workflow, organized and updated schedules to optimize coverage for expected customer
demands
Responded to customer inquiries and delivered appropriate information after carefully researching issues
Reduced process lags by effectively managing staff to ensure optimal productivity
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize
operations
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and
requisitions
Reviewed sales reports to enhance sales performance and improve inventory management accuracy
Delegated and assigned tasks to specific employees based on individual knowledge and strengths
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Home Depot - INVENTORY MANAGER City, STATE, 02/2010 - 01/2013
Received, evaluated, and scanned all new inventory, updated the computer database, and proactively resolved
any variances
Eliminated process discrepancies, directed budget and personnel by establishing supply/inventory control
management functions
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