EXPANDED FUNCTION DENTAL ASSISTANT, SUPPLY ASSISTANT
I'm a dedicated hard worker with good work ethics, very punctual and reliable.
I'm looking for a business that cares for each and every person they come in contact with.
Friendly at working in diverse and customer service environments.
Excelling at customer satisfaction and retention. I really care what people think about me and the business I work for, Since I'am a reflection of that business.
Excellent Customer Service for many years.
Exceptional communication skills
Strong client relations
Multi-line phone talent
Creative problem solver
knowledge of office equipment
Committed to my goals
Attention to detail
Filing and data archiving
Expanded Function Dental Assistant, Supply Assistant12/2007 to 09/2014 Kaiser Permanente Dental – Portland, Oregon
Politely answered phones and scheduled or confirmed office appointments and surgeries, For dental patients.
Answered questioned from patients,
Effectively communicated with and staff on new dental products, marketing customers on a daily basis, Marketing the online services that we offered.
Restocked inventory ever week and reviewed the need of items needed for proper replenishment.
Ordered supplies weekly,
Assisted customers with choosing the best dental products for their dental needs..
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Provided ongoing guest service, making sure each and every one of my patients felt like they were number 1 and being concerned for their comfort..
Dedicated to continuously improving my abilities of knowledge, also trying to remember a little something about each patient,
Helped drive survey goals and achieve a positive survey from patients.
Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
Correctly mixed compounds for cleaning or filling teeth.
Set up examination room and dental trays in preparation for examinations and procedures.
Alerted other staff when patients arrived and prepared records for dentist review.
Worked closely with patients before, during and after dental procedures.
Successfully completed OSHA, ADA and HIPAA compliance trainings.
Customer service rep07/2007 to 09/2007 Dahlin Fernandez Fritz Dental Lab – Portland, Oregon
Politely assisted customers in person and via telephone.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
I would unpack dental cases from dental offices I would do data entry on each item in the box and send it to the correct department.
on completion of the dental case I would examine it to make sure everything is in the case and it matches the invoice and package it up to go back to the Dental office.
Dental Receptionist03/2006 to 07/2007 Dr.Daniel Lundquist – Vancouver, Wa
Greeted customers entering the office to ascertain what each customer wanted or needed.
Politely answered phones and scheduled or confirmed office appointments and surgeries.
Accurately recorded treatment information in patient records.
Confirmed patient insurance benefits and checked claim statuses.
Displayed expert use of Eaglesoft computer scheduling program to manage patient appointments.
Maintained clear, organized dental records and reports.
Collected money for dental procedures.
Made bank deposits daily.
made financial arrangements.
Dental Assisting / Oregon board of radiology: Dental Assisting 5-1985Portland Paramedical Center-
4.0 GPA with Dental Assisting
Learned how to be a dental assistant.
High School Diploma: 6-1980Fort Vancouver High School-
Letter's of recommendations
Dear Sir or Madam :
writing this letter of recommendation for Diane Gatter.
is Tess Propeck and I am a hygienist at Gresham Kaiser Dental. For the past
several years it has been wonderful working with Diane here at the dental
office. During this time I have seen her show a true leadership role. Diane
understands that a dental office requires many complicated needs.
being a great co-worker, Diane's assets are many:
* excellent attendance * committed to her goal * very reliable
* time management skills * ability to remain calm in a stressful situation and do a
thorough job * attention to detail * innate ability to build great relationships with patients,
co-worker what I appreciated most about Diane is that she required very little
to understand the needs of the dental team.
She was always open to helping and
collaborative feedback. Diane's future career will be a benefit to any office
she chooses. I believe Diane is a great candidate for your consideration as an
employee with your company.
do not hesitate to contact me if you need further information at 503-667-9528