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Exhibitor Services Executive Resume Example

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EXHIBITOR SERVICES EXECUTIVE
Professional Summary
-- Tenacious, business-savvy, and bilingual professional. Strong organizational, interpersonal and timely follow through skills. -- Analytically-minded operations coordinator with proven skills in customer care and client relations. Knowledgeable in the operations and maintaining automated equipment. -- Detail oriented team player who communicates clearly with demonstrated troubleshooting, collaborative and analytical skills. Work well independently as well in a team setting. -- Ability to work under pressure, multi-tasking, quick learner. Honest, dependable and dedicated self starter adept at assessing customer needs and going above and beyond to meet customer needs and provide total customer satisfaction. -- Proficient in Microsoft Word and Excel. Knowledge of Core/Oracle system. -- Work well with others and able to take directions well. -- Active Listener, Transferable skills, Conflict resolution, Critical thinker. -- Attention to details. Strong follow up and achieve customer satisfaction.
Skills
  • Administrative
  • Call Center
  • Clients
  • Customer Care
  • Data entry
  • Email
  • Filling
  • Forms
  • Inventory
  • Logistics
  • Meetings
  • Microsoft Excel
  • Office
  • ORACLE
  • Patient Assistance
  • Script
  • Surveys
  • Telephone
  • Phone
Work History
Exhibitor Services Executive, 07/2017 to Current
Global Experiences Specialty, GES – LV
Exhibitor Services Coordinator, 11/2014 to 07/2017
Exhibitor Service Associate, 06/2014 to 11/2014
Operation Coordinator, 11/2012 to 06/2014
TSE
  • Perform the Customer Care function for Tradeshows, Conventions, Events.
  • Work as a Service Executive and at times as a Service Coordinator at the desk for various Tradeshows and conventions.
  • Proactively work with exhibitors before, during and after shows addressing their concerns and do everything to give them a happy and excellent convention experience.
  • Communicate with customers in person and/or in writing to fully resolve their issues.
  • Act as liaison between GES exhibitors and all internal and external clients.
  • Attend all meetings and training offered by company and department.
  • Enter orders for conventions taking place nationwide.
  • Work with paperwork requiring setting up exhibitors and third party companies.
  • Responsible for accurately entering orders for various different line of business including Carpeting, Furniture, Logistics etc.
  • Work with National Call Center's Inbound and Outbound staff and assisting them with customer related issues to make sure their issues are resolved in timely manner.
  • Proactively communicate with potential exhibitors via phone, email, and on location; Process electrical orders using Core/ORACLE software.
  • Work closely with exhibitors in filling out forms to providing post show surveys.
  • Manage and maintain call and labor logs using Microsoft Excel.
  • Efficient in office administrative and Data entry skills.
  • Serve point of contact for Exhibitor, 3rd party exhibiting companies and in house executives.
Pharmacy Technician, 07/2010 to 03/2014
MEDICINE OF SOUTHERN NEVADA – Las Vegas, NV
  • Processed and filled Pharmacy orders from patient after seeing the doctor at Medical Clinic.
  • Collected and recorded patient information in the system.
  • Verified incoming drugs shipments ensuring shelves were continually and properly stocked with appropriate inventory.
  • Assisted patients with getting pharmaceutical forms filled out properly for ' Patient Assistance Program ' (PAP).
  • Placed confirmation calls.
04/2010 to 07/2010
UNITED STATES CENSUS BUREAU – Las Vegas, NV
  • Enumerator / Census Taker.
  • Collected Census Data through either personal interviews or telephone interviews following script.
  • Maintained confidentiality and data stewardship.
  • Attended in house training.
  • Filled out questionnaire with the owners and the apartment residents.
Education
Covid-19 Contact Tracing (Certificate)John Hopkins University - Baltimore, MD
Making Contact: Training For COVID-19 Contact Tracers (Certificate) ASTHO & National Coalition of STD Directors (NCSD)
DiplomaKaplan College - Las Vegas, NV
Bachelor of Science: Industrial Marketing & TechnologyUniversity of Houston - Houston, Texas
Work History
Exhibitor Services Executive, 07/2017 to Current
Global Experiences Specialty, GES – LV
Exhibitor Services Coordinator, 11/2014 to 07/2017
Exhibitor Service Associate, 06/2014 to 11/2014
Operation Coordinator, 11/2012 to 06/2014
TSE
  • Perform the Customer Care function for Tradeshows, Conventions, Events.
  • Work as a Service Executive and at times as a Service Coordinator at the desk for various Tradeshows and conventions.
  • Proactively work with exhibitors before, during and after shows addressing their concerns and do everything to give them a happy and excellent convention experience.
  • Communicate with customers in person and/or in writing to fully resolve their issues.
  • Act as liaison between GES exhibitors and all internal and external clients.
  • Attend all meetings and training offered by company and department.
  • Enter orders for conventions taking place nationwide.
  • Work with paperwork requiring setting up exhibitors and third party companies.
  • Responsible for accurately entering orders for various different line of business including Carpeting, Furniture, Logistics etc.
  • Work with National Call Center's Inbound and Outbound staff and assisting them with customer related issues to make sure their issues are resolved in timely manner.
  • Proactively communicate with potential exhibitors via phone, email, and on location; Process electrical orders using Core/ORACLE software.
  • Work closely with exhibitors in filling out forms to providing post show surveys.
  • Manage and maintain call and labor logs using Microsoft Excel.
  • Efficient in office administrative and Data entry skills.
  • Serve point of contact for Exhibitor, 3rd party exhibiting companies and in house executives.
04/2010 to 07/2010
UNITED STATES CENSUS BUREAU – Las Vegas, NV
  • Enumerator / Census Taker.
  • Collected Census Data through eitherpersonal interviews or telephone interviews following script.
  • Maintained confidentiality and data stewardship.
  • Attended in house training.
  • Filled out questionnaire with the owners and the apartment residents.
Pharmacy Technician, 07/2010 to 03/2014
MEDICINE OF SOUTHERN NEVADA – Las Vegas, NV
  • Processed and filled Pharmacy orders from patient after seeing the doctor at Medical Clinic.
  • Collected and recorded patient information in the system.
  • Verified incoming drugs shipments ensuring shelves were continually and properly stocked with appropriate inventory.
  • Assisted patients with getting pharmaceutical forms filled out properly for ' Patient Assistance Program ' (PAP).
  • Placed confirmation calls.
Skills
  • Administrative, Call Center, clients, Customer Care, Data entry, email, filling, forms, inventory, Logistics, meetings, Microsoft Excel, office, ORACLE, Patient Assistance, script, surveys, telephone, phone
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    Resume Overview

    Companies Worked For:

    • Global Experiences Specialty, GES
    • TSE
    • MEDICINE OF SOUTHERN NEVADA
    • UNITED STATES CENSUS BUREAU

    School Attended

    • John Hopkins University
    • Kaplan College
    • University of Houston

    Job Titles Held:

    • Exhibitor Services Executive
    • Exhibitor Services Coordinator
    • Exhibitor Service Associate
    • Operation Coordinator
    • Pharmacy Technician

    Degrees

    • Covid-19 Contact Tracing (Certificate)
      Making Contact: Training For COVID-19 Contact Tracers (Certificate) ASTHO & National Coalition of STD Directors (NCSD)
      Diploma
      Bachelor of Science : Industrial Marketing & Technology

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