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Executive Technical Services - Authorized Officer Resume Example

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EXECUTIVE TECHNICAL SERVICES - AUTHORIZED OFFICER
Summary
  • Highly accomplished Executive Technical Services Associate and Team Leader with excellent experience directing client support operations, managing system implementation projects and technical teams and supporting high ranking firm executives.
  • Proven ability to manage system migration and network projects through all life cycle phases to timely and accurate completion.
  • Extensive expertise training, evaluating, and leading successful employee teams to ensure client technical support.
  • Recognized as a creative and effective strategic planner, troubleshooter, and problem solver with executives.
  • Strong documentation, presentation, and communication skills, including bilingual fluency in English and Spanish.
  • Resourceful organizer and leader in fast-paced, time-critical technology and executive environments.

[Type] executive offering [Area of expertise] expertise gained through [Number] years of [Industry] successful contributions. Motivating leader with history of building and managing [Type] teams. Proficient at identifying [Type] issues and integrating [Type] solutions to achieve [Result]. Strong relationship builder works well with stakeholders and corporate teams.

Talented [Job Title] and team leader offering [Number] years of success in [Type] environments. Strategic thinker with [Area of expertise] proficiency. Offers proven ability to build effective teams and [Task] Committed to identifying and leveraging opportunities for growth. Certified in [Area of certification].

Skills
  • Complete Dell Product Line
  • Apple
  • Hewlett Packard Computers & Peripherals
  • IBM PCs & Portables
  • Lexmark Printers
  • CompTIA A+ Certified (Core Service & DOS/Windows Specialty)
  • Skills Software: Microsoft Windows OS - Professional & Server, & NT Server & Workstation, , MS-DOS, Internet Explorer, Firefox, Norton Ghost, Rumba, Adobe Acrobat, McAfee Tools, Citrix, WinZip, Apple, Lync, Good, Market Data Apps, Skype, Blackberry Work Suite
  • Hardware: Dell, HP, Lexmark, Apple, Blackberry, Cisco, Polycom, MiFi, WiFi
Experience
Executive Technical Services - Authorized Officer09/2012 to CurrentUBSNew York, NY
  • Part of Executive Services Americas, a World Class Global Team dedicated to 1st class customer service & relationship management and operating under strict confidentiality agreements.
  • Experienced Professional who is knowledgeable, diverse, trustworthy & dedicated to building reputation through quality and timely delivery.
  • Drives technology & solutions with efficient & quick resolutions to requests & incidents.
  • Driven by customer satisfaction.
  • Role includes:.
  • 24/7/365 hardware and software support of all C- Level Executives including proactive & seamless full travel support for regional or international events.
  • To deliver new & innovative technology to Executives before our competitors, including personalized training for new and existing products.
  • In addition to the responsibilities above, I am also involved in the support of UBS TechPoint.
  • UBS TechPoint is a physical store located in UBS buildings around the world where expert specialists support UBS employees in the form of one to one appointments, which can be booked via the local store page.
  • Training and demo sessions with a UBS TechPoint Advisor are also available by appointment.
  • The in store services are based on local needs and available to all UBS employees that are located near a store.
  • Responsibilities are very similar to that in my current full time role supporting the executives., Responsible for supporting clients while meeting SLA's and KPI's within Wealth Management Americas, Wealth Management International, Wealth Management Swiss Bank and the Investment Bank businesses including support of Executives across all platforms.
  • Primary point of contact for executive support issues at current location.
  • Operate independently in resolving most complex problems.
  • Possess in-depth knowledge of business and processes.
  • Have excellent communication skills, liaising across various areas and interact with senior managers.
  • Perform supervisory duties and expected to make decisions and recommend solutions and process improvements.
  • Mentor subordinates.
  • Able to provide quick and efficient technical support without disruption to business flow.
  • Continue to effectively support current hardware and software technology.
  • Create and document standards and review new processes for conformity with existing standards.
  • Familiar with a broad array of personal devices including Blackberry and iPad and applications associated with these devices.
  • Experience with video conferencing; most recently Cisco TelePresence and Polycom video conferencing units.
Team Lead / Executive Technical Services Associate09/2006 to 09/2012UBSWeehawken, NJ
Lead Systems Engineer / Executive08/1996 to 04/2006MICROS-TO-MAINFRAMES, INC, PaineWebber / UBS Financial Services, IncNew York, NY
  • Oversaw all aspects of onsite hardware and software support for UBS PaineWebber, UBS Americas, and Lightyear Capital, including executives and direct reports.
  • Managed technical service projects through all lifecycle phases to completion.
  • Trained and managed technical service representatives.
  • Delegated technical service functions to representatives.
  • Provided engineer-level support, as needed.
  • Troubleshot and resolved hardware and software tools.
  • Implemented and configured Microsoft Windows 2000 and NT network configurations.
  • Migrated and standardized data.
  • Installed and configured network and productivity software.
  • Backed up and recovered data.
  • Administered user accounts and home directories for end users.
  • Created images of workstations, and laptops.
  • Connected PCs with existing mainframes and UNIX systems.
  • Repaired and replaced Printer and PC hardware.
  • Configured PDA's and SCSI devices such as Palm and Blackberry.
  • Possess knowledge of network topology and able to troubleshoot network issues.
  • Assisted with desktop software configurations including market data products such as Reuter's, Bloomberg, a proprietary UBS package called Consultworks, MS Office, McAfee, Norton, and Citrix.
  • Key Achievements:.
  • Provided after-hours support for projects, including trader workstation rollout, life cycle management, and company Y2K effort.
  • Installed and implemented Microsoft Windows Systems.
  • Integrated Novell network with Windows NT Server and Workstation.
  • Configured Cisco switches and routers for various projects.
  • Provided In-Home Support to Top Level Executives.
Onsite Service Technician05/1992 to 05/1994AT&T / NCR SAFARI SYSTEMSSomerset, NJ
  • Provided hardware and software support on AT&T / NCR Laptops Troubleshot and resolved hardware and software issues.
  • Implemented and configured Microsoft Windows 3.1 and NT.
  • Performed backup and recovery of data.
  • Repaired and replaced various hardware.
  • Performed compatibility testing of laptops and cellular phones for use with proprietary modem scripts.
  • Provided detailed logs and reports of various testing.
  • Key Achievements:.
  • Named Technician of the month for 3 straight months.
  • Met deadlines for time critical testing and various other projects.
  • Received Perfect Attendance Award.
Education and Training
Computer Science Bergen Community College
Track-On, Microsoft Windows 2000 Professional & NT Workstation Training: Electronic Engineering TechnologyRETS Institute / NEC
Certificate: Electronics Engineering TechnologiesRETS InstituteNew Jersey
Certifications
  • CompTIA A+ Technician
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Resume Overview

Companies Worked For:

  • UBS
  • MICROS-TO-MAINFRAMES, INC, PaineWebber / UBS Financial Services, Inc
  • AT&T / NCR SAFARI SYSTEMS

School Attended

  • Bergen Community College
  • RETS Institute / NEC
  • RETS Institute

Job Titles Held:

  • Executive Technical Services - Authorized Officer
  • Team Lead / Executive Technical Services Associate
  • Lead Systems Engineer / Executive
  • Onsite Service Technician

Degrees

  • Computer Science
    Track-On, Microsoft Windows 2000 Professional & NT Workstation Training : Electronic Engineering Technology
    Certificate : Electronics Engineering Technologies

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