Managed a team of 70+ direct reports including Cashiers, Guest Services, Starbucks and Food Service. Established strategy and led department to provide exceptional customer service, consistent increase in sales performance, process efficiency and transaction accuracy to deliver outstanding customer service.
Managed overall security of various facilities and warehouses. Worked with law enforcement to investigate incidents, accidents, intrusions and criminal disturbances.
Led Hennepin County's public policy efforts in Juvenile Justice reform; a collaborative partnership with the Hennepin County Juvenile Court, Mayor of Minneapolis, Police Chiefs in Hennepin County, Principals and School Board members, as wells as political and community leaders. Led process reform efforts within the courts, maintained a database on Juveniles in Court System, and managed programs with contract vendors to drive results in meeting policy goals for youth in the Juvenile Justice System.
Assistant Store Manager for busy Miami Airport branch. Led company in meeting sales goals, created new revenue streams, and provided outstanding customer satisfaction.
Coordinated programming for youth after school academic and enrichment classes which included planning, budget management, meeting goals and evaluating outcomes.
Social Justice and Psychology
Adobe, Community Relations, Contract Management, Event Planning, Leadership Development, MS Access, MS Excel, Microsoft Office Suite, Program Development, Project Management, Public Relations, Strategic Planning, Vendor Management, Public Speaking
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