Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Over 10 years of experience in administrative assisting and database management roles; including executive secretarial support. Research, problem solving and organizational abilities led to positions of increased responsibility; working with senior executives and high profile clients.

  • Intermediate to advanced skills in all Microsoft Office Applications
  • Social Media Marketing
  • Event Planning
, ,
    03/2007 to 03/2012
    Executive Secretary Bickford Senior Living Hanford, CA,

    Relevant Experience:

    • Provided administrative support for the Regional Risk Manager, Regional Director of Communications and Government Relations, the Regional Manager of Community Benefits and the Communications team
    • Customer Service: Coordinated relationships among community leaders, media personnel and Intermountain employees
    • Coordinated logistics for major events, including research and hiring outside vendors
    • Scheduled Internal and community Board of Directors meetings and assisted with meeting materials and agendas
    • Assisted the Communications Team in creating and distributing flyers and materials used in Social Media
    • Provided logistical support to visiting Executives in coordination with other Executive Assistants
    • Assisted Manager with travel arrangements, expenses and reimbursement requests

    Other experience:

    • Assisted in opening and managing Dixon Health Center (clinic for low income individuals and the uninsured)
    • Managed the department finances and other basic office management needs
    • Designed PowerPoint presentations for meetings with top-level executives
    • Collaborated with other administrative team members, and other Hospital Departments on special projects and events
    • Handled and distributed all incoming and outgoing mail.
    • Handled office supply inventory; tracking and ordering
    • Assisted in coordinated and setting up webinars; tracking customer attendance and post-webinar follow-up.
    • Recorded and distributed meeting minutes to appropriate individuals
    03/2006 to 03/2007
    Customer Service Director Assistant Kings County City, STATE,
    • Provided support for 2 Customer Service Directors
    • Completed job tickets and all forms associated with the job ticket process
    • Assumed the responsibilities of the Service Directors in their absence
    • Managed customers' finished goods inventory and coordinated incoming and outgoing shipments
    • Handled and distributed incoming and outgoing mail
    • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
    • Investigated issues and problems and drafted responses to urgent requests
    • Another Notable Accomplishment: Put together a video for Banta employees to boost moral (an independently initiated and upper management approved project)
    10/2001 to 06/2006
    Customer Service Assistant/Database Manager BANTA/RR DONNELLEY City, STATE,
    • Provided administrative support for 13 individuals; Managing Director, Director of Finance, 3 Account Executives and 8 Account Consultants
    • Customer and broker issues, customer contracts
    • Travel and meeting coordination
    • PowerPoint presentations
    • Database management
    • Customer utilization reports (summaries, charts and graphs),
    • Facilitated discussions and re-created customer data form for internal and external use, making it more user-friendly for everyone
    • Managed Access database; input new data, pulled, sorted and formatted queries and provided reports for underwriting team and Senior Management
    • Improved company's database integrity through research and suggested changes

    Assisted in opening and managing a Health Care Center for low income individuals and the uninsured

    Created morale boosting videos for two different employers

    Created an internal customer data form that ended up being used company wide

    Helped contract and renew over 900 accounts and transfer them to a new service center

    I took part in planning, facilitating and supervising some extremely successful and popular community events for each of the companies for whom I worked. Some of the major events were:

    • Ground Breakings
    • Company Parties and Recognition Dinners
    • Mental Health Awareness Conferences (held at BYU)
    • Health Initiative Campaigns
    • Community Outreach Meetings
    • Girls’ Night Out (involving community vendors and speakers)
    • Elementary School Dental Campaigns
    • Political Outreach Programs
    • Healthcare Professional Recruitment Dinners for BYU and UVU Medical Students
    Expected in 1995
    Associate of Arts: Administrative Assisting
    Provo College - Provo, Ut

    Relevant Coursework:

    • File and Database Management
    • Travel and Event Planning
    • Microsoft Office Applications
    • Written and oral communication

    Administrative Support, Customer service, Database management, Event Planning, Research, Complaint Intake and Resolution

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    School Attended

    • Provo College

    Job Titles Held:

    • Executive Secretary
    • Customer Service Director Assistant
    • Customer Service Assistant/Database Manager


    • Associate of Arts

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