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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, San Francisco, CA
:
Professional Summary
Business Efficiency & Risk Management Executive I am a technology guru who thrives on bringing structure, scalability, and risk mitigation to organizations through cross-functional collaboration. Experienced working for both emerging and multinational organizations, I’ve built business functions, enjoy identifying the need for and implementing strategic programs & technology solutions, and led customer facing teams. My experience rooted in public accounting and technology compliance, coupled with my more recent business operations and strong people leadership marries innovating thinking and passion for business growth and customer trust. Berkeley MBA, CPA and Certified Information System Auditor.
Skills
  • Accountancy, Risk assessment
  • Approach, Risk Management
  • Book, Sales
  • Budget management, SAP
  • Business operations, Sarbanes-Oxley
  • Change management, Scheduling
  • CISA, Strategy
  • Competitive, Strategic
  • Consulting, Teamwork
  • Contract negotiation, Vision
  • Certified Public Accountant
  • CPA
  • Client
  • Customer service
  • Delivery
  • Product development
  • ERP
  • Executive management
  • Finance
  • Focus
  • Forecasting
  • Functional
  • Information Systems
  • ISO
  • Team development
  • Team leadership
  • Leadership
  • Legal
  • Director
  • Market
  • Office
  • Enterprise
  • Networks
  • Organizational
  • Personnel
  • Processes
  • Project management
  • Quality
  • Recruiting
  • Reporting
Education
University of California Berkeley, Double, CA Expected in Master of Business Administration : - GPA :
, Expected in Bachelor of Science : Management Information Systems - GPA :
University of Arizona Tucson, AZ Expected in Bachelor of Science : Accounting - GPA :
, Expected in Certified Public Accountant (CPA) – Licensed by California Board of Accountancy Certified Information System Auditor (CISA) – Licensed by Information Systems Audit & Controls Association : - GPA :
Work History
The Hoosier Environmental Council - EXECUTIVE DIRECTOR
Indianapolis, IN, 08/2020 - Current
  • Defined and launched new business operations department responsible to promote and enable efficiencies for successful customer service delivery.
  • Transform business operations, identify gaps, prioritize initiatives, implement change, and provide consistency in approach for making informed decisions and measuring success.
  • Built internal consulting team responsible for solving the right problem in the right order to ensure value.
  • Focus on E2E process understanding, problem identification, root cause analysis, future state solutions and change implementation.
  • Drove improvement and ownership alignment for over 100 processes in first 90 days of department inception.
  • Anticipated needs, identified problems, and facilitated cross-functional change management strategy for transformation of 16k+ customer and 600+ employee service delivery model.
  • Manage service demand forecasting, scheduling, and quality monitoring activities for 400+ customer service personnel.
  • Drove incentive program and organizational re-alignment to improve service levels, interaction speeds and handle time.
  • Define and drive key operational incentives, KPIs, and associated processes – increase customer service level by 75% within 60 days.
  • Formed and lead team of 30+ staff including managers and director level.
  • Directly hired 5 key leadership positions.
  • Provide opportunities for development while ensuring accountability of team.
  • Nominated for Incredible Leadership award four months into new role.
- EXECUTIVE DIRECTOR OF INTERNAL AUDIT
, , 02/2018 - 08/2020
  • Built inaugural internal audit function with a healthy mix of risk-focused operational & technology audits, SOC reporting & Sarbanes-Oxley compliance.
  • Delivered 25 audits in first 18 months of establishing Internal Audit (non-SOX) strategic vision, risk assessment and audit methodology.
  • Audit results reduced technology risk and improved operational efficiency.
  • Created enterprise governance program for privacy, security, and information risk management resulting in removal of silos and cross-functional focused outcomes.
  • Reduced SOX cost by over $2M through insourcing end-to-end evaluation of SOX compliance.
  • Established Enterprise Risk Management (ERM) function in partnership with Legal, building consensus on top risks; build remediation plans to reduce risk.
  • Led special investigations on behalf of the board, executive management and in response to ethical/whistleblower hotlines.
  • Recruited and grew team from 5 to 17 professionals, securing top technology, finance, and operations talent in competitive market.
Clifton Larson Allen - DIRECTOR OF RISK ASSURANCE
City, STATE, 01/2010 - 01/2018
- MANAGER OF CIO ADVISORY CONSULTING
, , 01/2002 - 01/2010
  • Leadership responsibilities for client facing consulting projects.
  • Responsible for solution delivery, team development, stakeholder alignment, project, and budget management.
  • Supervised five direct reports and 5+ simultaneous projects with teams up to 15 individuals.
  • Project management for a $15M multiphase digital transformation system implementation through overhaul of sales, commissions, and revenue recognition process in SAP ERP.
  • Recipient of National Chairman Award for exceptional teamwork, partnership, and client service.
  • Increased sales by 50% through leverage of relationships and stakeholder trust.
- Senior and Staff Associate
, , -
- Consultant
, , -
  • For digital media and internet-based business models.
  • Built privacy, security, trust and compliance related programs for continuously evolving business model and regulatory environments.
  • Ran all aspects of a $5M consulting book of business with $1M incremental annual sales, including product development, contract negotiation, service delivery, recruiting, and team leadership.
  • Built new products, influenced customer needs, and gained management buy-in.
  • For one of the largest social media networks, mitigated privacy, and intellectual property protection concern by creating a vendor risk management program that assessed and risk ranked business partners, evaluated contractual compliance.
  • Simultaneously guided numerous technologies companies – both pre-IPO and multinational - to scale operations and manage risk, while maintaining company culture and speed to market.
  • Solved SaaS company market need for assuring security and privacy of customer data by developing Cloud Assurance business model, resulting in NorCal SOC2, ISO, Privacy and tech compliance market growth from zero to $2.5M in 18-month period.
  • Cultivated internal strategy to expand breadth of talent acquisition and improved partnership with recruiting department, leading to an increase of office & department entry-level hires from 10 to 30 annually.
Work History
- Senior and Staff Associate
, -
TriNet HR Corporation - EXECUTIVE DIRECTOR
Dublin, CA 08/2020 - Current
  • Defined and launched new business operations department responsible to promote and enable efficiencies for successful customer service delivery.
  • Transform business operations, identify gaps, prioritize initiatives, implement change, and provide consistency in approach for making informed decisions and measuring success.
  • Built internal consulting team responsible for solving the right problem in the right order to ensure value.
  • Focus on E2E process understanding, problem identification, root cause analysis, future state solutions and change implementation.
  • Drove improvement and ownership alignment for over 100 processes in first 90 days of department inception.
  • Anticipated needs, identified problems, and facilitated cross-functional change management strategy for transformation of 16k+ customer and 600+ employee service delivery model.
  • Manage service demand forecasting, scheduling, and quality monitoring activities for 400+ customer service personnel.
  • Drove incentive program and organizational re-alignment to improve service levels, interaction speeds and handle time.
  • Define and drive key operational incentives, KPIs, and associated processes – increase customer service level by 75% within 60 days.
  • Formed and lead team of 30+ staff including managers and director level.
  • Directly hired 5 key leadership positions.
  • Provide opportunities for development while ensuring accountability of team.
  • Nominated for Incredible Leadership award four months into new role.
- EXECUTIVE DIRECTOR OF INTERNAL AUDIT
, 02/2018 - 08/2020
  • Built inaugural internal audit function with a healthy mix of risk-focused operational & technology audits, SOC reporting & Sarbanes-Oxley compliance.
  • Delivered 25 audits in first 18 months of establishing Internal Audit (non-SOX) strategic vision, risk assessment and audit methodology.
  • Audit results reduced technology risk and improved operational efficiency.
  • Created enterprise governance program for privacy, security, and information risk management resulting in removal of silos and cross-functional focused outcomes.
  • Reduced SOX cost by over $2M through insourcing end-to-end evaluation of SOX compliance.
  • Established Enterprise Risk Management (ERM) function in partnership with Legal, building consensus on top risks; build remediation plans to reduce risk.
  • Led special investigations on behalf of the board, executive management and in response to ethical/whistleblower hotlines.
  • Recruited and grew team from 5 to 17 professionals, securing top technology, finance, and operations talent in competitive market.
PricewaterhouseCoopers, LLP - DIRECTOR OF RISK ASSURANCE
Bay Area, California 01/2010 - 01/2018
- Consultant
, -
  • For digital media and internet-based business models.
  • Built privacy, security, trust and compliance related programs for continuously evolving business model and regulatory environments.
  • Ran all aspects of a $5M consulting book of business with $1M incremental annual sales, including product development, contract negotiation, service delivery, recruiting, and team leadership.
  • Built new products, influenced customer needs, and gained management buy-in.
  • For one of the largest social media networks, mitigated privacy, and intellectual property protection concern by creating a vendor risk management program that assessed and risk ranked business partners, evaluated contractual compliance.
  • Simultaneously guided numerous technologies companies – both pre-IPO and multinational - to scale operations and manage risk, while maintaining company culture and speed to market.
  • Solved SaaS company market need for assuring security and privacy of customer data by developing Cloud Assurance business model, resulting in NorCal SOC2, ISO, Privacy and tech compliance market growth from zero to $2.5M in 18-month period.
  • Cultivated internal strategy to expand breadth of talent acquisition and improved partnership with recruiting department, leading to an increase of office & department entry-level hires from 10 to 30 annually.
- MANAGER OF CIO ADVISORY CONSULTING
, 01/2002 - 01/2010
  • Leadership responsibilities for client facing consulting projects.
  • Responsible for solution delivery, team development, stakeholder alignment, project, and budget management.
  • Supervised five direct reports and 5+ simultaneous projects with teams up to 15 individuals.
  • Project management for a $15M multiphase digital transformation system implementation through overhaul of sales, commissions, and revenue recognition process in SAP ERP.
  • Recipient of National Chairman Award for exceptional teamwork, partnership, and client service.
  • Increased sales by 50% through leverage of relationships and stakeholder trust.
Skills
  • Accountancy, approach, book, budget management, business operations, change management, CISA, competitive, consulting, contract negotiation, Certified Public Accountant, CPA, client, customer service, delivery, product development, ERP, executive management, finance, Focus, forecasting, functional, Information Systems, ISO, team development, team leadership, Leadership, Legal, director, market, office, Enterprise, networks, organizational, personnel, processes, Project management, quality, recruiting, reporting, risk assessment, Risk Management, sales, SAP, Sarbanes-Oxley, scheduling, strategy, strategic, teamwork, vision
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    School Attended

    • University of California
    • University of Arizona

    Job Titles Held:

    • Senior and Staff Associate
    • EXECUTIVE DIRECTOR
    • EXECUTIVE DIRECTOR OF INTERNAL AUDIT
    • DIRECTOR OF RISK ASSURANCE
    • Consultant
    • MANAGER OF CIO ADVISORY CONSULTING

    Degrees

    • Master of Business Administration
    • Bachelor of Science
    • Bachelor of Science
    • Certified Public Accountant (CPA) – Licensed by California Board of Accountancy Certified Information System Auditor (CISA) – Licensed by Information Systems Audit & Controls Association

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