Executive Director Resume Example

EXECUTIVE DIRECTOR

Executive Profile

Experienced Executive Director of Operations and Licensed ALF Administrator with solid experience managing all levels of multiple projects including P&L, marketing, sales and community outreach, contract administration, regulatory compliance, human resources and procedure development and implementation for on-site and multi-site properties in the Health Care and Education industry.
Demonstrated success increasing profit margin through creative marketing strategies, community outreach and business development to include increasing occupancy to over 95% consistently.
Experienced in establishing and maintaining regulatory compliance for the long-term care industry (DCH, AHCA, ORS, CARF, JACHO and CMS).
Documented success with internal and external policies and procedures and deficiency free surveys.
Hands on manager who creates strategic alliances with organization leaders to effectively align with and support key business initiatives.
Builds and retains high performance teams by recruiting, hiring, training, coaching, counseling, developing and motivating skilled professionals.
On-Site and Multi-site leadership to include start-up operations, management of up to 10 locations, training Executive Directors and key managers, oversight of newly acquired communities and business development for prospective acquisition opportunities in the retirement industry.
High energy, results oriented strategic leader with an entrepreneurial attitude.

Skill Highlights

Leadership-100 plus employees
On-site and Regional Operations Management
P & L Management - 8 M plus
Budgeting and Forecasting
Critical Thinker Sales, Marketing and Community Outreach
Organizational Restructure and Change

Risk and Quality Management
Regulatory Compliance
Policy and Program Development
Training and Development
Microsoft Office Excel, PowerPoint, Campus-Vue, Rent Roll, QuickBooks, People Soft, You've Got Leads, ALIS, CRM, Point Click Care, Hub Spot

Core Accomplishments

Leadership

Served as key contributing member to Leadership team.

Operations Management:

Managed [operation].
Handled all functions related to [program].

Business Development:

Successfully grew business by [action].

Project Management:

Initiated [project] which resulted in [positive outcome].

Staff Development:

Launched well-received program of professional development courses for all staff.
Mentored and coached employees resulting in a 12% increase in productivity.

Professional Experience

Executive Director
Dec 2015 to May 2016

Executive Director
Cibolo , TXYmca Of Greater San Antonio/Jan 2014 to Nov 2015

Manage the daily operations for a 60-unit Retirement Community including Assisted Living and Memory Care for seniors.
Supervision 40 plus employees including Resident Services Director, Community Relations Director, Business Office.

President
Hunt , VAPark University/Oct 2011 to May 2013

Responsible for operations, leadership and strategic direction of a postsecondary Allied Health Career College of 900 students, 8 direct and 65 plus indirect reports to include: Education, Admissions, Finance, Student Services, Career Services, Financial Aid, IT, and Facilities management.
Managed state, institutional and programmatic accreditation including NPEC, ACICS, ABHES and CAAHEP.
As a result, the campus received deficiency free reclassification visit from ACICS and deficiency free survey from NPEC and CAAHEP for 2012.
Strengthened business by leading the implementation of new programs to include the start of an ADN program and SACS Accreditation.
Generated new business through community outreach and partnerships with government, accrediting agencies and local community.
As a result, selected by NPEC to provide services to students from an institution that was closing resulting in increased revenue.
Manage full P&L budget of 8 MM plus of budgeted revenue, consistently exceeded contribution margin and decreased bad debt.
Drive revenue by appropriately managing each of the following: tuition increases, leads, enrollments, starts, show rates, re-enters, retention, cash collections, operational costs and expense control.
Strengthened customer service through development and implementation of campus wide engagement plan which increased NPS scores, overall student satisfaction and increased retention rate over 2%.
Spearheaded cross functional initiative to build relationships with local community and related affiliates resulting in an increase of affiliations, extern sites and extern to hire conversion rates of over 20%.
Created and Implemented new systems for Career services to ensure accountability and increase key metrics resulting in a 25% increase of placements from the prior year.
Developed and Implemented new student ambassador program, engagement committees and student activities to increase student participation and foster a student centered learning environment.

Executive Director
Mccdc Quantico , TXYmca Of Greater San Antonio/Sep 2008 to Oct 2011

Manage the daily operations for a 90-unit Retirement Community including Independent Living, Assisted Living and Alzheimer care for seniors.
Provide supervision for 70 plus employees including Resident Services Director, Community Relations Director, Business.

Administrator
San Antonio , TXJea Senior Living/Jul 2005 to Aug 2008

Assisted living and Alzheimer care for seniors.
Provide supervision for 40 plus employees including Resident Services Director, Community Relations Director, Business.

General Manager
Fort Worth , CALewis Operating Corp./Feb 2001 to Mar 2005

Manage daily operations for 40-unit Assisted living and Memory Care community for seniors.
Responsible for profit and loss including budget development and implementation.
Supervise 20 plus employees including 5 department heads.
Human resource administration including hiring, training, monitoring employee performance, payroll and benefit administration.
Provided outreach to local physicians, referral agencies, senior centers, discharge planners, skilled nursing facilities, home health agencies and hospice organizations to build reputation in the local community.
Maintained internal and external policies and procedures regarding regulatory compliance per the Department of Human Resources and Office of Regulatory Services (ORS) to ensure compliance.
Consistently increased sales, profit margin and received 100% regulatory compliance form the Department of Human Resources (ORS) for three consecutive years.

Executive Director
Chino , TXYmca Of Greater San Antonio/Feb 1999 to Feb 2001

Manage the daily operations of a 56 unit Retirement and Assisted Living community for seniors.
Supervised all departments in the community including human resources, accounting, marketing, resident services, food service and physical plant.
Effectively hire, train and evaluate all employees.
Maintained internal and external policies and procedures regarding regulatory compliance per the Department of Human Resources and Office of Regulatory Services (ORS) to ensure compliance.
Increased sales from 21% to over 90% within the first year.

Senior Management Advisors
Boerne , STATE

Manage the daily operations for a start up Retirement Community of 160 units including Independent Living, Assisted Living and Memory Care for seniors.
Successfully increased initial occupancy and exceeded projected budget and benchmarks.
Implemented internal and external policies and procedures to ensure regulatory compliance per the Agency for Health Care Administration as a Core ALF Certified Administrator.
Managed pre-license regulatory operations and received initial license for operation.
Recruited, hired , trained and supervised initial employees including Resident Services Director, Memory Care Director, Memory Care Program Specialist, Community Relations Director, Business Office Manager, Dietary Supervisor, Activities.

Director and Environmental Services Director

Managed P & L and the day-to-day administration of financial operations including planning, development and implementation.
Provide direction to resident services department including case management, monitoring changes in condition and oversight of resident care.
Developed and nurtured strong relationships with key decision makers in hospitals, medical practices, referral agencies, long term care facilities, assisted living communities, senior centers, home health agencies and hospice organizations to increase awareness and reputation in the local community.

Manager, Dietary Supervisor, Activities Director and Environmental Services Director

Provided Human Resource Management including, hiring, training, coaching and performance evaluations resulting in a decrease in turnover.
Responsible for the day-to-day administration of program and financial operations including planning, development, implementation and improvement of program services.
Provide direction to resident services department including case management, monitoring changes in condition and oversight of resident care.
Maintained internal and external policies and procedures regarding regulatory compliance per the Department of Community Health and Office of Regulatory Services (ORS) to ensure compliance.
Consistently received deficiency free surveys.
Developed and nurtured strong relationships with key decision makers in hospitals, medical practices, referral agencies, long term care facilities, assisted living communities, senior centers, home health agencies and hospice organizations to increase awareness and reputation in the local community.
Managed P & L resulting in increase NOI and profit margin.
Served as a resource in the community on senior care and provided presentations on a variety of topics to include aging in place, Alzheimer's care and assisted living services.
Successfully increased resident satisfaction and occupancy to 98%.

Office Manager, Dietary Supervisor, Activities Director and Environmental Services Director

Provided Human Resource Management including, hiring, training, coaching and performance evaluations.
Responsible for the day-to-day administration of program and financial operations including planning, development, implementation and improvement of program services.
Provide direction to resident services department including case management, monitoring changes in condition and oversight of resident care.
Maintained internal and external policies and procedures regarding regulatory compliance per the Department of Human Resources and Office of Regulatory Services (ORS) to ensure compliance.
Developed and nurtured strong relationships with key decision makers in hospitals, medical practices, referral agencies, long term care facilities, assisted living communities, senior centers, home health agencies and hospice organizations to increase awareness and reputation in the local community.
Served as a resource in the community on senior care and provided presentations on a variety of topics to include aging in place, Alzheimer's care and assisted living services.
Increased and maintained census from 83% to 95% plus in less then 3 months.
Maintained 100% occupancy for over a year.
Managed financial operations resulting in improved net operating income for three consecutive years.
Assisted in regional and multi-site operations and business development , community outreach and on-site evaluations of prospective business opportunities in the retirement industry.

Office Manager, Dietary Supervisor, Activities Director and Environmental Services Director

Responsible for the day-to-day administration of program and financial operations including planning, development, implementation and improvement of program services.
Maintained internal and external policies and procedures regarding regulatory compliance per the Department of Human Resources and Office of Regulatory Services (ORS) to ensure compliance.
Consistently received deficiency free surveys.
Provide direction to resident services department including case management, monitoring changes in condition and oversight of resident care.
Marketed retirement, assisted living, and memory care services to physicians, referral agencies,senior centers, discharge planners, long term care facilities, home health agencies and medical practices to increase awareness and drive business.
Successfully increased and maintained census of 90% plus for three consecutive years.
Provided regional and multi-site support for post acquisition communities including community audits, establishing systems and training of Executive Directors to ensure compliance with internal and external policies and procedures.

Education

Master of Arts: PsychologyGeorgia School of Professional PsychologyCity, State, USAPsychology

Bachelor of Arts: PsychologyKennesaw State UniversityCity, State, USAPsychology

Bachelor of Arts: Fine ArtsKennesaw State UniversityCity, State, USAFine Arts

Skills

accounting, Agency, Assisted Living, budget development, Budgeting, budget, business development, case management, closing, coaching, Community Health, Community Relations, conversion, CRM, customer service, direction, Facilities management, Finance, Financial, financial operations, Forecasting, functional, government, hiring, home health, home health, hospice, Human Resource Management, Human resource, Human Resources, Human Resources, Human Resources, Leadership, Regulatory Compliance, Director, managing, marketing, memory, Excel, Microsoft Office, Office, PowerPoint, 98, nursing, Office Manager, Operations Management, Organizational, payroll, People Soft, policies, presentations, profit, profit and loss, Program Development, Quality Management, QuickBooks, Sales, senior care, strategic, Supervisor, Supervision, surveys

Resume Overview

School Attended

Georgia School of Professional Psychology
Kennesaw State University

Job Titles Held:

Executive Director
President
Administrator
General Manager
Senior Management Advisors
Director and Environmental Services Director
Manager, Dietary Supervisor, Activities Director and Environmental Services Director
Office Manager, Dietary Supervisor, Activities Director and Environmental Services Director

Degrees

Master of Arts : Psychology
Bachelor of Arts : Psychology
Bachelor of Arts : Fine Arts

Executive Director Resume Example

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