Executive Assistant/Office Manager Resume Example
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EXECUTIVE ASSISTANT/OFFICE MANAGER
Summary
Skills
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Experience
Executive Assistant/Office Manager
City, StateCompany Name/Jan 2020 to Current
City, StateCompany Name/Jan 2020 to Current
- Orchestrated and confirmed senior executive travel accommodations and schedules for 1 advisor+ personnel.
- Obtained signatures for important financial and legal documents.
- Revised and maintained master calendar for client appointments.
- Worked closely with auditors during review process, providing clerical support and completing assigned tasks.
- Facilitated accurate schedule management and event coordination for senior leadership.
- Organized and scheduled all web meetings with Business partners using video teleconference.
- Liaised between Other Businesses and clients regarding client accounts and new business.
- Spearheaded design of internal database to produce social media, client gatherings, seminars, and business lunches.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Checked office supplies stock and placed orders to maintain levels.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Served as point of contact for data acquisition and research.
- Restocked office and break room supplies independently to maximize team productivity.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Attended conferences in person and via e-conference format to represent organization and executives.
- Addressed and responded to incoming correspondence.
- Crafted proposals and memos using desktop publishing and word processing software.
- Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
- Supported marketing and advertising efforts by creating marketing materials such as email blasts and Mass mail communications.
- Conducted required research, documentation and reports for executive team, board members and stakeholders.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
- Handled and distributed all incoming and outgoing mail for advisor-member executive team.
- Answered phones and emails for Advisor with efficiency and appropriate responses.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Opened, read and wrote answers to routine letters and correspondence for executives.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Coordinated customer-facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
Shift Manager
City, StateCompany Name/Jan 2019 to Nov 2020
City, StateCompany Name/Jan 2019 to Nov 2020
- Increased customer base and market share by promoting product through diverse channels.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Generated reports to assess performance and make adjustments.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
- Documented receipts, employee hours and inventory movements.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Inputted customer data into AAFES system, safeguarding financial and personal information to avoid breaches.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Assessed, optimized and elevated operations to target current and expected demands.
- Met with each associate to establish realistic monthly sales goals.
- Cross-trained in every store role to maximize operational knowledge.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
- Mitigated risk by ensuring regulatory compliance for required licensing.
Department Manager
City, StateCompany Name/Mar 2016 to Jan 2017
City, StateCompany Name/Mar 2016 to Jan 2017
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Balanced workloads to meet targets without overtaxing employees.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Assessed, optimized and elevated operations to target current and expected demands.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
- Treated associates with fairness and respect, providing recognition of accomplishments.
Customer Service Manager
City, StateCompany Name/Oct 2015 to Mar 2016
City, StateCompany Name/Oct 2015 to Mar 2016
Education and Training
High School DiplomaCrestwood High SchoolMay 2007City, State
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Resume Strength
- Completeness
- Strong summary
- Typos
Resume Overview
School Attended
- Crestwood High School
Job Titles Held:
- Executive Assistant/Office Manager
- Shift Manager
- Department Manager
- Customer Service Manager
Degrees
- High School Diploma
