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Executive Assistant/Office Manager Resume Example

Resume Score: 80%

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EXECUTIVE ASSISTANT/OFFICE MANAGER
Summary
Skills
  • Wireless service expert
  • Knowledge of UPS and Fed Ex shipping systems
  • Expert communicator
  • Excellent oral and written communication
  • Filing experience
  • Retail industry expertise
  • Customer care experience
  • Office management expertise
  • Client relations expertise
  • Customer experience
  • Customer relations experience
  • Excellent troubleshooting proficiency
Experience
Executive Assistant/Office Manager
Sumter, SC
Daniel Wealth Management/Jan 2020 to Current
  • Orchestrated and confirmed senior executive travel accommodations and schedules for 1 advisor+ personnel.
  • Obtained signatures for important financial and legal documents.
  • Revised and maintained master calendar for client appointments.
  • Worked closely with auditors during review process, providing clerical support and completing assigned tasks.
  • Facilitated accurate schedule management and event coordination for senior leadership.
  • Organized and scheduled all web meetings with Business partners using video teleconference.
  • Liaised between Other Businesses and clients regarding client accounts and new business.
  • Spearheaded design of internal database to produce social media, client gatherings, seminars, and business lunches.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Checked office supplies stock and placed orders to maintain levels.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Served as point of contact for data acquisition and research.
  • Restocked office and break room supplies independently to maximize team productivity.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Attended conferences in person and via e-conference format to represent organization and executives.
  • Addressed and responded to incoming correspondence.
  • Crafted proposals and memos using desktop publishing and word processing software.
  • Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
  • Supported marketing and advertising efforts by creating marketing materials such as email blasts and Mass mail communications.
  • Conducted required research, documentation and reports for executive team, board members and stakeholders.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Handled and distributed all incoming and outgoing mail for advisor-member executive team.
  • Answered phones and emails for Advisor with efficiency and appropriate responses.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Opened, read and wrote answers to routine letters and correspondence for executives.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Coordinated customer-facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
Shift Manager
Multiple, SC
AAFES/Jan 2019 to Nov 2020
  • Increased customer base and market share by promoting product through diverse channels.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Generated reports to assess performance and make adjustments.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Inputted customer data into AAFES system, safeguarding financial and personal information to avoid breaches.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Met with each associate to establish realistic monthly sales goals.
  • Cross-trained in every store role to maximize operational knowledge.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
Department Manager
Sumter, SC
Walmart/Mar 2016 to Jan 2017
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Balanced workloads to meet targets without overtaxing employees.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
Customer Service Manager
Sumter, SC
Kmart/Oct 2015 to Mar 2016
Education and Training
High School DiplomaCrestwood High SchoolMay 2007Sumter, SC
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Daniel Wealth Management
  • AAFES
  • Walmart
  • Kmart

School Attended

  • Crestwood High School

Job Titles Held:

  • Executive Assistant/Office Manager
  • Shift Manager
  • Department Manager
  • Customer Service Manager

Degrees

  • High School Diploma

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