Self-motivated, efficient professional with 10+ years of administrative experience seeking a full-time position with the opportunity to effectively utilize my executive knowledge and skills. ADDITIONAL SKILLS Successful multi-tasking while remaining professional and courteous in a fast- paced work environment. Exceptional interpersonal and team building skills, creating a strong rapport with clients, managers, and colleagues. Highly motivated, fast learner with extreme attention to detail. Strong analytical and problem-solving skills thrives under pressure. Fluent in Italian.
Skills
Records Management Databases
Calendar and Scheduling Software
Recordkeeping and Documentation
Mail Sorting and Distribution
Document Filing and Retrieval
Verbal and Written Communication
Correspondence and Memos
Call Routing
Travel Arrangement Coordination
Customer Service
Visitor Greeting
Reliable and Responsible
Education
St. Thomas Aquinas CollegeSparkill, NY, Expected in 05/1993 – –Bachelor of Science:Actuarial Science - GPA:
Answered phones and directed calls to appropriate parties and took messages.
Responded to and distributed incoming correspondence for confidential inquiries and priority clients on behalf of executive, including but not limited to faxes and email.
Provided clerical support to Administrator and other accountants by delivering tax returns to clients via Share File to obtain client approvals and signatures.
Reconciled credits and debits each month using quick books to help assist accountants in maintaining tax ledgers.
Checked figures, postings and documents for correct mathematical calculations and prepared charts, reports, and other presentation materials.
Filed and retrieved corporate documents, records, and reports which included tax returns and documents in E- File storage cabinets.
Established and maintained relationships with individual or business customers or provided assistance with customer complaints or inquiries.
Negotiated contracts for cell phone bills, shipping prices, copier maintenance and office supplies to achieve substantial cost savings for Administration employees as well as important clients.
Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Reviewed collection reports to determine the status of collections and outstanding balances, prior to contacting and processing payments for outstanding services rendered.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Transcribed phone messages and relayed to appropriate personnel.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Conversed with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
Planned, described, arranged, and sold itinerary tour packages and promotional travel incentives offered by various travel carriers.
Provided customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
Booked transportation and hotel reservations, using computer terminal or telephone.
Collected payment for transportation and accommodations from customer.
Booked private jets and arranged car, greeter and support services for VIP travelers.
Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
Set up flights, hotels and ground transportation for individuals and groups.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
VISION SCIENCES INCORPORATED - Distribution Supervisor/ Order Fulfillment/Customer Service Representative City, STATE, 02/2007 - 02/2010
Contacted carrier representatives to make arrangements or issued instructions for shipping and delivery of materials.
Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials.
Packed, sealed, labeled, and affixed postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.
Delivered or routed materials to departments, using work devices, such as hand truck, conveyor, or sorting bins.
Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
Recorded shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
Examined contents and compared with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
Conferred or corresponded with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
Emphasized product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
Identified prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Prepared sales contracts for orders obtained, and submitted orders for processing.
Demonstrated and explained the operation and use of products.
Collaborated with colleagues to exchange information, such as selling strategies or marketing information.
Prepared sales presentations or proposals to explain product specifications or applications.
Assisted with preparing information required for quotes and addressed potential service concerns.
Assessed and authenticated customer exchanges, voids and returns.
Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Resolved account issues to build rapport and relationships with clients.
Standardized office structures and processes to promote collaboration and increased performance.
Kept abreast of new company products and services to effectively answer questions and resolve complaints.
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School Attended
St. Thomas Aquinas College
Job Titles Held:
EXECUTIVE ASSISTANT/ OFFICE ADMINISTRATOR
Corporate Travel Agent
Distribution Supervisor/ Order Fulfillment/Customer Service Representative
