EXECUTIVE ASSISTANT/ OFFICE ADMINISTRATOR Resume Example
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EXECUTIVE ASSISTANT/ OFFICE ADMINISTRATOR
Professional Summary
Self-motivated, efficient professional with 10+ years of administrative experience seeking a full-time position with the opportunity to effectively utilize my executive knowledge and skills. ADDITIONAL SKILLS Successful multi-tasking while remaining professional and courteous in a fast- paced work environment. Exceptional interpersonal and team building skills, creating a strong rapport with clients, managers, and colleagues. Highly motivated, fast learner with extreme attention to detail. Strong analytical and problem-solving skills thrives under pressure. Fluent in Italian.
Skills
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Work History
06/2010 to 03/2020
EXECUTIVE ASSISTANT/ OFFICE ADMINISTRATORCompany Name – City, State
- Answered phones and directed calls to appropriate parties and took messages.
- Responded to and distributed incoming correspondence for confidential inquiries and priority clients on behalf of executive, including but not limited to faxes and email.
- Provided clerical support to Administrator and other accountants by delivering tax returns to clients via Share File to obtain client approvals and signatures.
- Reconciled credits and debits each month using quick books to help assist accountants in maintaining tax ledgers.
- Checked figures, postings and documents for correct mathematical calculations and prepared charts, reports, and other presentation materials.
- Filed and retrieved corporate documents, records, and reports which included tax returns and documents in E- File storage cabinets.
- Established and maintained relationships with individual or business customers or provided assistance with customer complaints or inquiries.
- Negotiated contracts for cell phone bills, shipping prices, copier maintenance and office supplies to achieve substantial cost savings for Administration employees as well as important clients.
- Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Reviewed collection reports to determine the status of collections and outstanding balances, prior to contacting and processing payments for outstanding services rendered.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
01/2013 to 11/2017
Corporate Travel AgentCompany Name – City, State
- Conversed with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- Planned, described, arranged, and sold itinerary tour packages and promotional travel incentives offered by various travel carriers.
- Provided customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
- Booked transportation and hotel reservations, using computer terminal or telephone.
- Collected payment for transportation and accommodations from customer.
- Booked private jets and arranged car, greeter and support services for VIP travelers.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Set up flights, hotels and ground transportation for individuals and groups.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
02/2007 to 02/2010
Distribution Supervisor/ Order Fulfillment/Customer Service RepresentativeCompany Name – City, State
- Contacted carrier representatives to make arrangements or issued instructions for shipping and delivery of materials.
- Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Packed, sealed, labeled, and affixed postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.
- Delivered or routed materials to departments, using work devices, such as hand truck, conveyor, or sorting bins.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Recorded shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
- Examined contents and compared with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
- Conferred or corresponded with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Emphasized product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
- Identified prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
- Prepared sales contracts for orders obtained, and submitted orders for processing.
- Demonstrated and explained the operation and use of products.
- Collaborated with colleagues to exchange information, such as selling strategies or marketing information.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Assisted with preparing information required for quotes and addressed potential service concerns.
- Assessed and authenticated customer exchanges, voids and returns.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Resolved account issues to build rapport and relationships with clients.
- Standardized office structures and processes to promote collaboration and increased performance.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
Education
05/1993
Bachelor of Science: Actuarial Science
St. Thomas Aquinas College - City
St. Thomas Aquinas College - City
- Member of Kappa Mu Epsilon
Certifications
Notary Public , State of New York 2014-present
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Resume Overview
School Attended
- St. Thomas Aquinas College
Job Titles Held:
- EXECUTIVE ASSISTANT/ OFFICE ADMINISTRATOR
- Corporate Travel Agent
- Distribution Supervisor/ Order Fulfillment/Customer Service Representative
Degrees
- Bachelor of Science : Actuarial Science
