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executive assistant office administrator resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Self-motivated, efficient professional with 10+ years of administrative experience seeking a full-time position with the opportunity to effectively utilize my executive knowledge and skills. ADDITIONAL SKILLS Successful multi-tasking while remaining professional and courteous in a fast- paced work environment. Exceptional interpersonal and team building skills, creating a strong rapport with clients, managers, and colleagues. Highly motivated, fast learner with extreme attention to detail. Strong analytical and problem-solving skills thrives under pressure. Fluent in Italian.

Skills
  • Records Management Databases
  • Calendar and Scheduling Software
  • Recordkeeping and Documentation
  • Mail Sorting and Distribution
  • Document Filing and Retrieval
  • Verbal and Written Communication
  • Correspondence and Memos
  • Call Routing
  • Travel Arrangement Coordination
  • Customer Service
  • Visitor Greeting
  • Reliable and Responsible
Education
St. Thomas Aquinas College Sparkill, NY, Expected in 05/1993 Bachelor of Science : Actuarial Science - GPA :
  • Member of Kappa Mu Epsilon
Certifications

Notary Public , State of New York 2014-present

Work History
Sunpro - EXECUTIVE ASSISTANT/ OFFICE ADMINISTRATOR
Elgin, IL, 06/2010 - 03/2020
  • Answered phones and directed calls to appropriate parties and took messages.
  • Responded to and distributed incoming correspondence for confidential inquiries and priority clients on behalf of executive, including but not limited to faxes and email.
  • Provided clerical support to Administrator and other accountants by delivering tax returns to clients via Share File to obtain client approvals and signatures.
  • Reconciled credits and debits each month using quick books to help assist accountants in maintaining tax ledgers.
  • Checked figures, postings and documents for correct mathematical calculations and prepared charts, reports, and other presentation materials.
  • Filed and retrieved corporate documents, records, and reports which included tax returns and documents in E- File storage cabinets.
  • Established and maintained relationships with individual or business customers or provided assistance with customer complaints or inquiries.
  • Negotiated contracts for cell phone bills, shipping prices, copier maintenance and office supplies to achieve substantial cost savings for Administration employees as well as important clients.
  • Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Reviewed collection reports to determine the status of collections and outstanding balances, prior to contacting and processing payments for outstanding services rendered.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
FLIGHT RESOURCES INC - Corporate Travel Agent
City, STATE, 01/2013 - 11/2017
  • Conversed with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Planned, described, arranged, and sold itinerary tour packages and promotional travel incentives offered by various travel carriers.
  • Provided customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
  • Booked transportation and hotel reservations, using computer terminal or telephone.
  • Collected payment for transportation and accommodations from customer.
  • Booked private jets and arranged car, greeter and support services for VIP travelers.
  • Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
  • Set up flights, hotels and ground transportation for individuals and groups.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
VISION SCIENCES INCORPORATED - Distribution Supervisor/ Order Fulfillment/Customer Service Representative
City, STATE, 02/2007 - 02/2010
  • Contacted carrier representatives to make arrangements or issued instructions for shipping and delivery of materials.
  • Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials.
  • Packed, sealed, labeled, and affixed postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.
  • Delivered or routed materials to departments, using work devices, such as hand truck, conveyor, or sorting bins.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Recorded shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
  • Examined contents and compared with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
  • Conferred or corresponded with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
  • Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
  • Emphasized product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
  • Identified prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
  • Prepared sales contracts for orders obtained, and submitted orders for processing.
  • Demonstrated and explained the operation and use of products.
  • Collaborated with colleagues to exchange information, such as selling strategies or marketing information.
  • Prepared sales presentations or proposals to explain product specifications or applications.
  • Assisted with preparing information required for quotes and addressed potential service concerns.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Resolved account issues to build rapport and relationships with clients.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
Languages
Italian :
Full Professional
Negotiated :

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Resume Overview

School Attended

  • St. Thomas Aquinas College

Job Titles Held:

  • EXECUTIVE ASSISTANT/ OFFICE ADMINISTRATOR
  • Corporate Travel Agent
  • Distribution Supervisor/ Order Fulfillment/Customer Service Representative

Degrees

  • Bachelor of Science

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