Polished, performance driven professional, highly
motivated, a self-starter and capable of working autonomously with superior organizational and problem-solving skills, demonstrates solid judgment to
appropriately troubleshoot and escalate where necessary, detail-oriented, a dedicated team player with a positive
attitude, dynamic interpersonal skills, passionate
about providing impeccable service
Professional Highlights
Managed $13
million investments from recruiting, closing and continual contact
Lead
administrator launching start up from 2 employees to 35+
Company
Hero for Best Places to Work in Tampa Bay by Tampa Bay Business Journal
Consistent positive job performance feedback from
Clients and Clients families
Corporate Recognition for Excellence in Customer
Service
Placed Second in Nation by Keep
America Beautiful - Outstanding Achievement
Placed First in Nation by Keep America Beautiful -
Outstanding Achievement
Earned National Recognition by Proctor & Gamble -
Mark of Excellence
Increased paid viewer subscription base by 2.18% in
saturated market
Experience
Executive Assistant CEO, 05/2014 - Current – Memphis, TN,
Represent the CEO/President by welcoming visitors; reviewing correspondence; arrange company dinners and other corporate events; answer questions and meeting requests directed to the president
Help key executives make consistent decisions by advising them of historical precedents; serve as liaison between them and the president
Arrange corporate travel and meetings by developing itineraries and agendas; book other transportation; arrange lodging and meeting accommodations
Complete projects and special assignments by establishing objectives and determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans
Improve quality results by studying, evaluating, and re-designing processes; implementing changes
Enhanced president's and corporation's reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments
Company
Hero for Best Places to Work in Tampa Bay by Tampa Bay Business Journal
Responsible for managing all staffing processes, including client scheduling and services, issue resolution, time sheet tracking, other administrative duties as needed
Created and executed schedule for CNA's, LPN's, RN's, including scheduling staff for both new and existing client shifts, and performed on-call duties for scheduling work hours and possible emergency client fill-in until appropriate staff is in place, communicated with nurses, care providers and clients regarding any schedule changes
Assisted Branch Manager in reviewing time sheets to ensure accurate payroll and billing
Maintained employee database, including licensing database to ensure that all active employee certifications were in compliance with state and federal requirements
Schedule interview and orientation for reliable and compassionate clinical staff
Gathered feedback on employee performance and customer satisfaction
Garnered Corporate attention for 28% reduction in staff call outs and for positive job performance feedback from Clients and Clients families
Real Estate Agent, 01/2011 - 01/2012 Zones, Inc. – Venice, FL,
Real Estate Agent, 01/2009 - 01/2011 Marcus & Company Realty – Girard, OH,
Independently created and conducted oversight of all professional correspondence, scheduling and appointments, client information tracking, and other administrative functions involved in property sales and leasing process.
Accurately prepared and reviewed complex real estate purchasing documents to include representation contracts, sale contracts, lease with the option, and rental agreements.
Responsible for all aspects of office management to include company records, administration, and daily operations with no need for supervision.
Effectively prepared and processed clients financial and credit information to determine financially eligibility and options.
Created, implemented, and maintained personal systems used to track and organize client account information.
Constantly maintained and presented in-depth information on marketing conditions, current mortgage prices, mortgage trends, and legal requirements.
Provided top-notch client representation in role as intermediary and liaison between buyer and seller.
Pursued and cultivated prospective leads to establish client rapport and promote sales.
Routinely conducted fact-finding interviews with new clients in an effort to assess their purchasing needs and ensure exemplary support.
Generated list of properties tailored to each client's individual needs and budget; maintained these lists throughout the purchasing process, updating frequently.
Conducted on-site property inspections and showed properties based on individual client preferences.
Customer Service Representative, 01/2007 - Berkshire Hathaway Homeservices Stouffer Realty – Cayucos, CA,
Processed high volume of inbound customer calls, quote requests, and product/services inquiries
Researched and resolved billing issues
Scheduled deliveries
Reconciled daily sales reports for cash/check/credit card deposits
Built client base with Relationship Selling practices
Earned Corporate Recognition for Excellence in Customer Service
Office Manager, 01/2002 - 01/2006 Mechanics Bank – Miami, FL,
Set up and organized office, file system and client database
Processed credit applications
Processed monthly client invoicing and payment reconciliation
Processed and reconciled invoicing for monthly accounts payable
Prepared quarterly reconciliation reports for accounts payable and receivable
Prepared and processed residential and commercial quotes
Ordered materials and supplies
Scheduled material deliveries and job installments
Processed payroll
State Anti-Litter/Beautification Director, 01/1999 - 01/2002 Emed – Columbus, OH,
Trained and supervised eight-member
staff for 82 county area
Created and developed effective
state-wide programs and special events
Reviewed
various partnership agreements for legal compliance
Developed
partnerships with other Government agencies
Acted as a
liaison between MDOT and non-profit/civic organizations
Promoted
state-wide events with the use of full media coverage in all mediums
Placed
Second in Nation by Keep America Beautiful - Outstanding Achievement-1999
Placed
First in Nation by Keep America Beautiful - Outstanding Achievement-2000
Earned
National Recognition by Proctor & Gamble - Mark of Excellence
District Program Specialist,
Mississippi Department of Transportation
McComb, MS
1998-1999
Presented
educational programs to schools in 14 county district
Garnered
participation/support from civic and church groups in district programs and
events
Assisted
with media coverage for all programs
Promoted to
State Director
, 01/1999 - 01/2002 – , ,
Trained and supervised six-member staff for 82 county area
Created and developed effective state-wide programs and special events
Reviewed various partnership agreements for legal compliance
Developed partnerships with other Government agencies
Acted as a liaison between MDOT and non-profit/civic organizations
Promoted state-wide events with the use of full media coverage in all mediums
Placed Second in Nation by Keep America Beautiful - Outstanding Achievement-1999
Placed First in Nation by Keep America Beautiful - Outstanding Achievement-2000
Earned National Recognition by Proctor & Gamble - Mark of Excellence.
Travel Network, Owner-Manager, 01/1994 - 01/1998 – City, STATE,
Recruited/Trained/supervised 8 member sales staff
Served clients by booking cruise, wedding, family destination and domestic and international travel itineraries
Created in-store promotions, events and advertising campaigns
Developed vendor partnerships for co-op advertising support
Processed and collected accounts payable/receivable
Processed payroll.
Area Marketing Director, 01/1990 - 01/1994 Bickford Senior Living – City, STATE,
Trained and supervised 17 member customer service staff in a 12 county area
Created and developed promotional sales material for newspaper and radio advertising
Developed vendor partnerships for co-op advertising support from HBO, Cinemax, Showtime, Disney and The Movie Channel
Planned/developed/promoted/managed Toys for Tots and other special events in all 12 counties
Increased paid viewer subscription base by 2.18%.
Education and Training
Licensed South Carolina Real Estate Agent
Licensed South Carolina Insurance Agent: , Expected in - - , GPA:
Certified Public Managers Program, Seven Habits of Highly Effective: , Expected in - - , GPA: People, Putting First Things First, Lessons in Leadership, Four
Roles of Effective Leadership, Managing Difficult People,
Effective Time Management, Managing Cultural Diversity, Essence of
Team Building, Managing the Media, Conflict Management, Qualities
of Leadership, Myers-Briggs Personality Indicator, Management by
Motivation, Building Interpersonal Influence, Coaching from the
Interests
Heart, Leadership Skills for Women, Building a Winning Team,
Commitment to Customer Service, The Write Stuff
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Resume Overview
School Attended
Job Titles Held:
Executive Assistant CEO
Staffing Coordinator
Real Estate Agent
Real Estate Agent
Real Estate Agent
Customer Service Representative
Office Manager
State Anti-Litter/Beautification Director
Travel Network, Owner-Manager
Area Marketing Director
Degrees
Licensed South Carolina Real Estate Agent
Licensed South Carolina Insurance Agent
Certified Public Managers Program, Seven Habits of Highly Effective
