Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Polished,  performance driven professional, highly motivated, a self-starter and capable of working autonomously with superior organizational and problem-solving skills, demonstrates solid judgment to appropriately troubleshoot and escalate where necessary, detail-oriented, a dedicated team player with a positive attitude, dynamic interpersonal skills, passionate about providing impeccable service
Professional Highlights
  • Managed $13 million investments from recruiting, closing and continual contact
  • Lead administrator launching start up from 2 employees to 35+
  • Company Hero for Best Places to Work in Tampa Bay by Tampa Bay Business Journal
  • Consistent positive job performance feedback from Clients and Clients families
  •  Corporate Recognition for Excellence in Customer Service
  • Placed Second in Nation by Keep America Beautiful - Outstanding Achievement 
  •  
  • Placed First in Nation by Keep America Beautiful - Outstanding Achievement 
  •  
  • Earned National Recognition by Proctor & Gamble - Mark of Excellence
  •  
  • Increased paid viewer subscription base by 2.18% in saturated market 
Experience
Executive Assistant CEO, 05/2014 - Current
Memphis, TN,
  • Represent the CEO/President by welcoming visitors; reviewing correspondence; arrange company dinners and other corporate events; answer questions and meeting requests directed to the president
  • Help key executives make consistent decisions by advising them of historical precedents; serve as liaison between them and the president
  • Arrange corporate travel and meetings by developing itineraries and agendas; book other transportation; arrange lodging and meeting accommodations
  • Complete projects and special assignments by establishing objectives and determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans
  • Improve quality results by studying, evaluating, and re-designing processes; implementing changes
  • Enhanced president's and corporation's reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments
  • Company Hero for Best Places to Work in Tampa Bay by Tampa Bay Business Journal
Staffing Coordinator, 01/2012 - 01/2014
Alphatec Spine, Inc. Boston, MA,
  • Responsible for managing all staffing processes, including client scheduling and services, issue resolution, time sheet tracking, other administrative duties as needed
  • Created and executed schedule for CNA's, LPN's, RN's, including scheduling staff for both new and existing client shifts, and performed on-call duties for scheduling work hours and possible emergency client fill-in until appropriate staff is in place, communicated with nurses, care providers and clients regarding any schedule changes
  • Assisted Branch Manager in reviewing time sheets to ensure accurate payroll and billing
  • Maintained employee database, including licensing database to ensure that all active employee certifications were in compliance with state and federal requirements
  • Schedule interview and orientation for reliable and compassionate clinical staff
  • Gathered feedback on employee performance and customer satisfaction
  • Garnered Corporate attention for 28% reduction in staff call outs and for positive job performance feedback from Clients and Clients families
Real Estate Agent, 01/2011 - 01/2012
Zones, Inc. Venice, FL,
Real Estate Agent, 01/2009 - 01/2011
Marcus & Company Realty Girard, OH,
Real Estate Agent, 01/2007 - 01/2009
Berkshire Hathaway Homeservices Stouffer Realty Hubbard, OH,
  • Independently created and conducted oversight of all professional correspondence, scheduling and appointments, client information tracking, and other administrative functions involved in property sales and leasing process.
  • Accurately prepared and reviewed complex real estate purchasing documents to include representation contracts, sale contracts, lease with the option, and rental agreements.
  • Responsible for all aspects of office management to include company records, administration, and daily operations with no need for supervision.
  • Effectively prepared and processed clients financial and credit information to determine financially eligibility and options.
  • Created, implemented, and maintained personal systems used to track and organize client account information.
  • Constantly maintained and presented in-depth information on marketing conditions, current mortgage prices, mortgage trends, and legal requirements.
  • Provided top-notch client representation in role as intermediary and liaison between buyer and seller.
  • Pursued and cultivated prospective leads to establish client rapport and promote sales.
  • Routinely conducted fact-finding interviews with new clients in an effort to assess their purchasing needs and ensure exemplary support.
  • Generated list of properties tailored to each client's individual needs and budget; maintained these lists throughout the purchasing process, updating frequently.
  • Conducted on-site property inspections and showed properties based on individual client preferences.
Customer Service Representative, 01/2007 -
Berkshire Hathaway Homeservices Stouffer Realty Cayucos, CA,
  • Processed high volume of inbound customer calls, quote requests, and product/services inquiries
  • Researched and resolved billing issues  
  • Scheduled deliveries
  • Reconciled daily sales reports for cash/check/credit card deposits
  • Built client base with Relationship Selling practices
  • Earned Corporate Recognition for Excellence in Customer Service
Office Manager, 01/2002 - 01/2006
Mechanics Bank Miami, FL,
  • Set up and organized office, file system and client database
  • Processed credit applications
  • Processed monthly client invoicing and payment reconciliation
  • Processed and reconciled invoicing for monthly accounts payable
  • Prepared quarterly reconciliation reports for accounts payable and receivable
  • Prepared and processed residential and commercial quotes
  • Ordered materials and supplies
  • Scheduled material deliveries and job installments Processed payroll 
State Anti-Litter/Beautification Director, 01/1999 - 01/2002
Emed Columbus, OH,
  • Trained and supervised eight-member staff for 82 county area 
  • Created and developed effective state-wide programs and special events Reviewed various partnership agreements for legal compliance
  • Developed partnerships with other Government agencies
  • Acted as a liaison between MDOT and non-profit/civic organizations Promoted state-wide events with the use of full media coverage in all mediums
Placed Second in Nation by Keep America Beautiful - Outstanding Achievement-1999
Placed First in Nation by Keep America Beautiful - Outstanding Achievement-2000
Earned National Recognition by Proctor & Gamble - Mark of Excellence
 
District Program Specialist, Mississippi Department of Transportation McComb, MS 1998-1999
  •  
  • Presented educational programs to schools in 14 county district Garnered participation/support from civic and church groups in district programs and events
  • Assisted with media coverage for all programs
Promoted to State Director
 
 
, 01/1999 - 01/2002
, ,
  • Trained and supervised six-member staff for 82 county area Created and developed effective state-wide programs and special events Reviewed various partnership agreements for legal compliance Developed partnerships with other Government agencies Acted as a liaison between MDOT and non-profit/civic organizations Promoted state-wide events with the use of full media coverage in all mediums Placed Second in Nation by Keep America Beautiful - Outstanding Achievement-1999 Placed First in Nation by Keep America Beautiful - Outstanding Achievement-2000 Earned National Recognition by Proctor & Gamble - Mark of Excellence.
Travel Network, Owner-Manager, 01/1994 - 01/1998
City, STATE,
  • Recruited/Trained/supervised 8 member sales staff Served clients by booking cruise, wedding, family destination and domestic and international travel itineraries Created in-store promotions, events and advertising campaigns Developed vendor partnerships for co-op advertising support Processed and collected accounts payable/receivable Processed payroll.
Area Marketing Director, 01/1990 - 01/1994
Bickford Senior Living City, STATE,
  • Trained and supervised 17 member customer service staff in a 12 county area Created and developed promotional sales material for newspaper and radio advertising Developed vendor partnerships for co-op advertising support from HBO, Cinemax, Showtime, Disney and The Movie Channel Planned/developed/promoted/managed Toys for Tots and other special events in all 12 counties Increased paid viewer subscription base by 2.18%.
Education and Training
Licensed South Carolina Real Estate Agent Licensed South Carolina Insurance Agent: , Expected in
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GPA:
Certified Public Managers Program, Seven Habits of Highly Effective: , Expected in
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GPA:
People, Putting First Things First, Lessons in Leadership, Four Roles of Effective Leadership, Managing Difficult People, Effective Time Management, Managing Cultural Diversity, Essence of Team Building, Managing the Media, Conflict Management, Qualities of Leadership, Myers-Briggs Personality Indicator, Management by Motivation, Building Interpersonal Influence, Coaching from the
Interests
Heart, Leadership Skills for Women, Building a Winning Team, Commitment to Customer Service, The Write Stuff
Skills
accounts payable, accounts payable and receivable, Administrative, administrative duties, administrative functions, advertising, scheduling and appointments, billing, budget, CNA, Coaching, Interpersonal, Conflict Management, contracts, credit, Client, Clients, customer satisfaction, Customer Service, database, Decision Making, educational programs, special events, financial, Government, Insurance, invoicing, Team Building, Leadership, legal, legal compliance, Logistics, Director, Managing, Mark, marketing, materials, meetings, office, Microsoft Office Suites, 2000, newspaper, office management, payroll, Presentation Skills, problem-solving, designing processes, processes, Process Improvement, profit, progress, purchasing, quality, radio, rapport, Real Estate, Selling, sales, sales reports, Scheduling, staffing, supervision, Time Management, Transportation
Activities and Honors
Additional Information
  • Heart, Leadership Skills for Women, Building a Winning Team, Commitment to Customer Service, The Write Stuff

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Resume Overview

School Attended

Job Titles Held:

  • Executive Assistant CEO
  • Staffing Coordinator
  • Real Estate Agent
  • Real Estate Agent
  • Real Estate Agent
  • Customer Service Representative
  • Office Manager
  • State Anti-Litter/Beautification Director
  • Travel Network, Owner-Manager
  • Area Marketing Director

Degrees

  • Licensed South Carolina Real Estate Agent Licensed South Carolina Insurance Agent
  • Certified Public Managers Program, Seven Habits of Highly Effective

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