LiveCareer-Resume

executive assistant resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Accomplished executive assistant and client representative with extensive leadership experience and a flair for public relations while providing exceptional customer service to foster repeat business. I'm a multi tasker and a self starter who works well under pressure of simultaneous deadlines. I have a proven record with conflict resolution, prioritizing customer safety and satisfaction, while remaining policy compliant. My background and experiences enable me to quickly adapt in any environment and help any organization promote its' goals and mission whole heartedly while providing service with a smile to exceed all customer service standards. I'm adaptable, capable, friendly, detail-oriented, and efficient. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Skills
  • Positive work ethics and integrity
  • Strong communication skills and excellent customer/clientele service
  • Proficient in Microsoft Applications (Word, Excel, PP, Outlook etc.), Quickbooks software and POS systems
  • Certified Notary - commissioned in Clark County, NV
Work History
Executive Assistant, 10/2019 - Current
Chainlink Labs Amsterdam, NY,
  • Supports Branch Principal along with (6) Financial Advisors by handling day-to-day client activity and special projects which include multitasking and research skills
  • Kept operations team productive while responding to all routine inquiries
  • Answered multi phone line system by screening all incoming calls while positively engaging with clients and maintaining professional appearance as a company representative when greeting visitors
  • Organized/scheduled client and prospect meetings for advisors; also managed calendar for any events occurring
  • Opened new accounts and serviced all existing accounts to meet client expectations regarding investment portfolio
  • Managed clientele's expectations of support and technology functionality using the Raymond James Client Access program in order to provide positive user experience/engagement.
  • Nevada Notary Certified - administered oath to document signers to obtain affirmation of trust and identified credentials for all parties involved.
Office Administrative Assistant, 07/2017 - 10/2020
Rv Retailer Avondale, AZ,
  • Overall assisting to the Restaurateur with include: Supported CFO through personal document management, calendar organization and collateral preparation for meetings
  • Organized all new hire and temporary paperwork
  • Prepared and distributed payroll for staff of 30+ direct reports
  • Performed accounts payable/receivable duties using Quickbooks including invoicing, researching chargebacks, discrepancies, and reconciliations.
Hostess, 07/2017 - 10/2020
Fogo De Chao Lone Tree, CO,
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Strictly followed all CDC guidelines and regulations to ensure a safe environment during events regarding COVID-19
  • Arranged linens and table settings according to seating plan and event theme such as birthdays, weddings and various holiday celebrations etc.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Senior Customer Service Representative, 10/2015 - 07/2017
Xpo Logistics Colorado Springs, CO,
  • Strived to maintain a positive work environment by consistently treating all employees and customers with respect and consideration
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot regarding purchased merchandise
  • Answered customer questions about product availability and shipment times
  • Answered an average of 30+ calls per day by addressing customer inquiries, solving problems, and providing new product information
  • Processed 60-80+ daily invoices and billed renewed invoices to clients using
  • Quickbooks software, PayPal, Authorize.net etc.
  • Learned, referenced and applied product knowledge information
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping discrepancies if there were any to ensure customer satisfcation
  • Contacted vendors within the car audio industry to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
  • Worked with the General Manager to implement the proper division of responsibilities of Sales Team
  • Mentored new sales associates to contribute to Retro's positive culture and environment.
Education
: , Expected in
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University of Nevada - Las Vegas - Las Vegas, NV
GPA:
Status -

Attended in August 2012-April 2015 (equivalence of an Associate's Degree - no degree acquired)

  • Completed General Courses & Studied Business Management
High School Diploma: , Expected in 06/2012
-
Liberty High School - Henderson, NV
GPA:
Status -
  • Member of National Honor's Society
  • Attended Magnet Program at the Canyon Springs HS Leadership & Law Prepatory Academy (Fall 2008 - Fall 2011)
  • Completed internship program with Howard Hughes Business Suites in Las Vegas, NV (Summer 2011)

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Resume Overview

School Attended

  • University of Nevada - Las Vegas
  • Liberty High School

Job Titles Held:

  • Executive Assistant
  • Office Administrative Assistant
  • Hostess
  • Senior Customer Service Representative

Degrees

  • High School Diploma

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