Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
  • Enterprising administrative professional with over 15 years of experience supporting CFO, VP & Directors. Proficient in assisting with both business and personal requirements to promote efficiency. Highly organized multi-tasker with good time management and decision-making abilities
  • Highly focused and results-oriented office professional able to successfully support complex, deadline-driven operations. Customer-oriented and computer-savvy. Proficient in research tools, Google and Microsoft products (Word, Excel, Access, PowerPoint). Experience with SAP and other ERP software
  • Committed and motivated Executive Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative
  • Industrious and forward-thinking Senior Executive Assistant capable of smoothly handling strategic planning, operational and administrative requirements. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities
  • PowerPoint
  • Google
  • Microsoft Office Suite: Word & Excel
  • Microsoft Outlook
  • Dropbox
  • Slack
  • WebEx
  • Zoom
  • Salesforce
  • Oracle 11i & 12
  • QuickBooks
  • Markview
  • Peachtree
  • Administrative, Managing, Scanning
  • Administrative duties, Materials, Scheduling
  • Administrative support, Meetings, Seminars
  • Streamline, Access, Spreadsheets
  • Backup, Excel, Taking messages
  • Billing, Microsoft Office Suite, Telecommunications
  • Budget, Office, Phone
  • Business correspondence, Microsoft Outlook, Transportation
  • Clerical, PowerPoint, Travel arrangements
  • Conferences, PowerPoint presentations, Video
  • Credit, Word
  • Client, Office management
  • Clients, Oracle
  • Customer satisfaction, Organizing
  • Data communications, Peachtree
  • Direction, Personnel
  • Documentation, Policies
  • Event planning, Presentations
  • Special events, Processes
  • Senior management, Speaking
  • Expense reports, QuickBooks
  • Financial, Reading
  • Inventory, Receiving
  • Layout, Receptionist
  • Leadership, Researching
  • Letters, Research
  • Logistics, Routing
Work History
08/2013 to 09/2019
Executive Assistant Abila Mclean, VA,
  • Conserved the Vice President's time by reading, researching, and routing correspondence; collecting and analyzing information; and initiating telecommunications.
  • Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
  • Managed meeting logistics, travel arrangements for the Core Team.
  • Completed monthly credit card expense reports and reconciled back up receipts.
  • Represented executives by attending meetings in the executive's absence and speaking for them and serving as the project back up lead.
  • Participated in client calls and meetings.
  • Collaborated with senior leadership and internal staff to support new projects.
  • Planned and executed corporate meetings, lunches and special events for groups of employees.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Contributed to 15% revenue increase by streamlining administrative operations and prioritizing tasks.
  • Provided logistical support to visiting executives, coordinating with other Executive Assistants to arrange accommodations, transportation and personal assistance.
  • Coordinated logistics for conferences and seminars, including travel arrangements and venue reservations.
  • Organized and scheduled meetings with global executives using video teleconference.
  • Scheduled Board of Directors meetings and coordinated development of meeting materials and agendas.
  • Administered user access to project specific tools and mailers.
  • Contributed to team efforts by accomplishing related results as needed.
  • Supervised, coached and trained lower level staff.
  • Maintained office policies and procedures.
  • Prepared documentation of confidential information i.e.
  • Non-disclosure agreements, the CFO providing high-level support on broad range of business initiatives.
  • Oversaw and supported all administrative duties in the office and ensured that the office was operating smoothly.
  • Performed backup receptionist duties: greeted visitors, and answered and directed phone calls.
  • Developed office policies and procedures, and ensured that they were implemented appropriately.
  • Assisted with office layout planning and office moves, and with managing and maintaining IT infrastructure.
  • Identified opportunities for process and office management improvements, and implemented new systems.
  • Provided administrative support as necessary, including scheduling group meetings, event planning, maintaining calendars, doing research, and creating reports.
  • Meetings with outside vendors and clients.
  • Worked closely with auditors during review process, providing clerical support and completing assigned tasks.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Scheduled conferences and meeting while coordinating logistics for travel and accommodations.
  • Developed required research, documentation and reports for executive team, board members and stakeholders.
  • Worked closely with auditors during review process, providing clerical support and completing assigned tasks.
  • Restocked office and break room supplies independently to maximize team productivity.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Supported clerical needs including taking messages, scanning documents and routing business correspondence.
04/2010 to 07/2013
Executive Assistant/Office Manager United Way Of America Vienna, VA,
02/2005 to 04/2010
Office Manager Control Risks New York, NY,
  • Greeted patients up front and prepared them for their exams.
  • Scheduled appointments and maintained master calendar.
  • Took a leadership role in implementing new ideas and changes in direction.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Interviewed, on-boarded, developed and oversaw daily activities of clerical and administrative office personnel.
  • Supervised employees, consistently cultivating productive and positive work atmosphere.
  • Financial duties included responding to patient billing or financial inquiries, collecting and posting payments & record receipts, and completing credit card processing.
  • Oversaw office inventory and timely reordering of supplies.
  • Wrote professional business correspondence.
Expected in
Associate of Science: Psychology
JFK University - Campbell, CA

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