20+ years of experience managing facilities and support services. Managed and developed 3 service departments with a staff of 83. Reorganized and set quality standards to reduce costs and lower turnover. Implemented training programs, improved morale, and the respect of workers for each other. Worked with high standard applications. Responsible for maintenance,facility up keeps, and purchase orders in a building of 72,000 sq. ft.
Spearheaded an employee engagement program, resulting in a 35% decrease in annual employee turnover.
Boosted customer satisfaction ratings by 68% in under 9 months.
I manage 32 housekeepers and 8 floor techs.
I manage the staff by doing walkthroughs throughout the day making sure that the housekeepers are cleaning the Sodexo shine way. Making sure the floor techs are cleaning and scrubbing there floors.
Giving daily reports to the G.M.
Maintaining inventory counts
Hire, train or fire staff
Meeting the needs of the clients
Responding to the needs of the hospital
Creating projects for the floor techs.
Training new staff
Supervised and managed the maintenance and housekeeping department.
Accomplished department objectives by managing staff, planning and evaluating department activities.
Maintained staff by recruiting, selecting, orienting, and training and employees; maintain a safe, secure and legal work environment; developing personal growth, opportunities.
Accomplished financial objectives by forecasting, requirements; preparing an annual budge;
Scheduling expenditures; analyzing variances; initiating corrective actions.
Maintain quality service by enforcing quality and customer service standard.
Analyzing and resolving quality and resident service problem.
Identify trends and recommend system improvement.
Revised the PO forms for Maintenance/Housekeeping department for more accurate ordering and for proper monthly inventory inspections
Budgeting, Budget, contracts, Cost Control, Cost reduction, clients, Customer relations, customer service, Dependable, Detail-oriented, directing, Employee relations, training employees, equipment maintenance and repair, facilities management, financial, forecasting, forklift, forms, General Manager, inventory, laundry, lighting, Director, managing, Natural, personnel, procurement, Project planning and development, Project management, Purchasing, quality, Quality assurance, reception, recruiting, reporting, research, safety, scheduling, supervising, time management
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