Retail, Customer service Associate, and ware-house worker who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service and work. Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about gaining and learning new work experiences.
Described use and operation of merchandise to customers. Shared product knowledge with customers while making personal recommendations. Met and exceeded daily sales goals. Star performer several months running.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Received and processed cash and credit payments for in-store purchases. Maintained friendly and professional customer interactions. Used diagrams to build racks, and arranged according to type. Maintained a clean stock room refilling shelves, and taking inventory.
Planned work and determined appropriate tools and equipment. Zoned areas to insure clean and orderly merchandise for apparel. Restocked merchandise, and unloaded from warehouse truck. Maintained inventory using a PDA device.
Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Trained staff on how to improve customer interactions. Assisted with the development of the call center's operations, quality and training processes, and employee scheduling. Properly troubleshooted technical issues within the call centers equipment in a timely manner.
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