Hardworking Auto Estimator. Successful at generating new business through referrals from satisfied customers. Offers trustworthy auto care and expert advice.
Employee of the year @ Concours Elite in 1998, 2000, 2003
Promoted to Senior Claims Adjuster in December of 2004 after 2 months with the company.
Technician of the quarter in June of 2010
Technician of the quarter in December of 2011
After resigning from Allstate, I started my own independent appraisal company. I decided to shut the business down because the majority of my client's were around the Fort Bragg and Lake County area.
At Allstate my job duties consisted of:
- I inspected and validated claims in the field. I met with customers and shop managers/estimators to review, negotiate, and agree on the repairs to the vehicle.
- Total loss settlement, I validated options-equipment and validated condition of the vehicles, and presented the actual cash value of the vehicle to the customer.
While I was attending Butte College in Chico Ca. I was hired by Bob Fitzgerald, owner of Concours Elite. I began in the detail department washing cars. Within six months, I was moved in the office to learn how to write estimates, and within two years, I was the shop manager.
As the shop manager, my duties consisted of:
- Maintaining a solid relationship with our DRP coordinators.
- Focus on customer service to maintain prior customers and retain new customers.
- Production management; as a production manager, I thrived in the ability to place my techs where they were best utilized, and I motivated them to go the extra mile.
Russ Coleman: Allstate Insurance 916-798-1574
John Monrean: Allstate Insurance 916-804-5608
Rob Champ: Kniesels Collision 916-419-4555
Bob Fitzgerald: Concours Elite 530-891-0234
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