Highly creative and multi-talented professional offering experience in Technical Drafting & Design, Inventory Control, and inspection services. Experience in the various disciplines of Drafting, design review, Materials & Processes, Process Documentation, and Database Support. Aptitude to apply industry principles & theories, needed while maintaining project budgets. Proficient in 2-D & 3D Modeling, utilizing CAD software, and Microsoft Office Applications. Troubleshooter, with the ability to execute tasks simultaneously, operates with urgency and thrives in a fast-paced setting. Key Strengths: Drafting and Design Maintenance /Repairs Quality Assurance Materials and Processes Safety Regulations Data Management Engineer Theories and Principles Corrosion Control CAD Platforms, 3D, 2D *System Operations Inventory Control Processes Technology Client, Vendor Relations
Microsoft Office *Autodesk Inventor
Windows 97- Current
Escrow Specialist01/2011 to 01/2016JP Morgan ChaseColumbus, OH
Processed annual escrow analysis, out of cycle analysis, post-closing escrow set-up and escrow deletion request.
Researched escrow advance queries, escrow overage listing and escrow payment change date query.
Trained and mentored new staff on mortgage procedures, and other vital operations as needed Selected Accomplishments: Successfully Identified potential issues and presented solutions before successful implementation of mortgage payment reversal pilot program reducing payment postdate by 48 hours.
Collaborated with Private Mortgage Insurance team to redesign outbound letters which resolved high call by more than 50%.
Earned 5 Chase "Extra Mile Award in the first and second quarter of 2015 for excellent customer service.
Warehouse Manager01/2007 to 01/2010Radiator of ColumbusOH
Managed and coordinated all operational, strategic, and administrative functions.
Oversaw dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate delivery of transportation equipment.
Selected Accomplishments: Increased territory sales by 15% or more annually.
Initiated computerized inventory system that generated acquisition requests automatically when the quantity became less than a minimal number, reducing manual effort by 25%.
Saved company $15,000 in potential monthly sales loss by implementing backorder control system.
Inventory Specialist01/2003 to 01/2005SMJ Beverages - Vieux Fort, Saint Lucia
Evaluated and directed the movement of company's material and equipment.
Implemented procedures for the performance of quality assurance, inspection in a manufacturing environment.
Selected Accomplishments: Reduced inventory by 25%, eliminated obsolete inventory, analyze returns and made changes to reorder point.
Analyzed vendors, established primary and secondary suppliers, and proposed acceptable substitute products to achieve a 98% inventory accuracy.
Identified and corrected efficiency bottlenecks, which saved $500000.00 and resulted in faster, more accurate supply shipments.
CAD Drafter01/2002 to 01/2003JC Holdings - Vieux FortLucia
Designed and prepared plans using computer-aided design and drafting (CADD) software.
Checked drawings and documents for correct details, corrected where necessary.
Executed drafting assignments from conceptual design worksheets and calculations according to the procedures established by the project supervisor under extremely tight deadlines.
Contact Center 3 (CC3) - Vieux Fort, Saint Lucia.
Customer Service Specialist/ Tech Support01/2000 to 01/2002
Cross-sold a limited range of Company products and services to new and existing customers.
Provided hands-on support to end users with hardware and software issues including WAN connectivity, upgrades, configurations, data recovery and extensive printing issues.
Strategically handled a broad range of technical issues,.
American Drywall Building Center - Vieux Fort, Saint Lucia.
Inventory Specialist01/1995 to 01/2000
Marked and labeled freight; documented, verified, and inventoried cargo; prepared and submitted report documentation.
Prepared documentation and coordinated transport of resources and materials.
Maintained accurate records and managed office correspondence.
Selected Accomplishments: Reorganized warehouse shelves and arranged the merchandise in a smart manner that made counting and transporting of the same easier and reduced time spent in sorting items by 50%.
Awarded the 'Best Inventory Specialist' award 2 years in a row for handling the inventory policies and procedures, organizing the warehouse, maintaining the shipping deliveries.