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escrow assistant resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Talented Escrow Assistant experienced in collecting, evaluating and arranging materials to support the escrow process. Systematic and thorough with top strengths in multitasking and problem solving. Bringing 2 years of experience in related positions. Dedicated administrative team player proficient in escrow guidelines, title requirements and closing procedures. Honest and quality-driven with excellent integrity and commitment to serving buyers, lenders and brokers throughout the process. Looking for a challenging role with an expanding team. History of operating in fast-paced office settings to handle all administrative functions. Knowledgeable about escrow processes and adapts to new information quickly. Strong contributor to team and business success. Excellent written and verbal communication strengths with organized and proactive nature. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Skilled at performing research and managing requests, as well as gathering information, setting up accounts and putting together statements. Superior work ethic with firm grasp of related processes and drive to satisfy all client needs.

Skills
  • Accounting Procedures
  • Team Management
  • Conflict Resolution
  • Critical Thinking
  • Relationship Building
  • Team Building
  • Reliable & Trustworthy
  • Customer Service
  • Active Listening
  • Planning & Organizing
  • Organizational Skills
  • People Skills
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Problem Resolution
Education and Training
North Kitsap High School Poulsbo, WA Expected in 06/1992 High School Diploma : - GPA :
Experience
Toll Brothers Inc. - Escrow Assistant
Somerville, NJ, 08/2020 - 08/2022
  • Ordered demands, HOA statements, evidence of insurance and other required documents.
  • Facilitated clear and effective communication between brokers, borrowers and lenders.
  • Put together closing statements for buyer and seller review.
  • Managed master calendar of signings and organized related paperwork.
  • Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
  • Answer Phones & any questions a client may have.
  • Send out the Preliminary package to Seller & Buyer
  • Scheduled Signings & signed the clients. Also notaries when needed.
Gerber Collision & Glass - CSR
Lansing, MI, 01/2019 - 02/2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
CHS Northwest - Office/Retail Sales Associate
City, STATE, 04/2017 - 08/2019
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Created price tags and merchandise signs for new items.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.

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Resume Overview

School Attended

  • North Kitsap High School

Job Titles Held:

  • Escrow Assistant
  • CSR
  • Office/Retail Sales Associate

Degrees

  • High School Diploma

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