Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 10 years of knowledge and experience
Customer service experienced Expert Currently used 7 years
Microsoft Windows Expert Currently used 5 years
Microsoft Excel Expert Currently used 5 years
Word Perfect 6.1 Expert Currently used 3 years
Fast Data Intermediate 1 year ago 1 years
Intermediate 1 year ago 1 years
Data Entry Expert Currently used 7 years
10-Key Expert Currently used 6 years
Adaptive team player
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Selected to work on several time sensitive projects
Several awards for providing excellent services as well as developed training guides for co workers and trainees
AetnaApril 2008 to November 2015Escalated Enrollment Rep San Antonio, Texas
Healthcare Enrollment and Escalated case review
Assisting current members with claim status and provider locating assistance as well as explain how there benefit coverage works and making sure the member is comfortable with the plan they have selected.
Agent H.R-AetnaJanuary 2006 to March 2008Customer Service Rep San Antonio, Texas
Agent H.R-HumanaNovember 2004 to November 2005Health Care Finder San Antonio, Texas
As a Health Care Finder I would gather patient information to build referrals for military personnel and qualified family members.
I worked with various systems to include data entry on a daily basis, contacting doctor's offices to verify insurance acceptance and meeting goals and deadlines.
Placement Pros-AETNAJuly 2004 to November 2004Marketing Rep San Antonio, Texas
Responsibilities included updating and maintaining medical records and coverage options for the Teachers Retired System of Texas.
Duities included handling multiple incoming call, data entry, and filing.
Spherion-CaremarkAugust 2003 to June 2004Customer Care Representative San Antonio, Texas
Duty includes answering a retentive flow of multiple incoming calls assisting members with problems, questions, and/or inquiries they may have regarding there prescription benefit plan.
I provide accurate information in a timely manner with successful monitors working within compliance and accordance of all H.I.P.P.A laws.
My duties also include confirming member eligibility, data entry, transferring lines with company, faxing, research, and follow-ups.
J.P.Morgan ChaseMay 2002 to April 2003Collector II San Antonio, Texas
Within a call center environment I contacted cardholders at home and p.o.b to collect on accounts up to 90 days past due.
Working with high prime delinquent accounts I successfully achieved daily goals and monthly goals.
I handle and collected on my accounts in a timely manner by conducting skip search via credit bureaus, confirming bankruptcy and deaths through 3rd parties, and providing cardholders with in house options to repay debt.
Strategic MarketingMarch 1999 to May 2002Customer Service (inbound/outbound) San Antonio, Texas
My job duties included taking multiple incoming calls on behalf of Fortune 500 and Fortune 1000 companies providing extensive customer service.
Working in a call center environment I provided to callers information based upon product and upgraded sell at conclusion of call.
I also contacted members of Time Inc to provide book previews all with great communication skills I accurately provided information to incoming and outgoing calls, maintained a daily high call volume, and conducted my calls in a timely manner to include gathering information and data entry.
Sarah T. Reed US-Lousiana-New Orleans4/1994High School
Salary Requirements: 35,000.00 USD Per Year
Work Requirements: Employee, Temporary/Contract/Project
US-TX-San Antonio Relocate: No Willingness to travel: Up to 50% travel MATCH CRITERIA: Work Authorization
10-Key, book, call center, CNA, closing, great communication skills I, credit, Customer service, Data Entry, Fast, faxing, filing, Home Health, insurance, Internet Explorer, Microsoft Excel, Microsoft Windows, works, monitors, next, personnel, prime, quick, research, San, Word Perfect 6.1
Relocate: Yes Salary Requirements: 35,000.00 USD Per Year Work Requirements: Employee, Temporary/Contract/Project Education:Vocational Work Status: US - I am authorized to work in this country for any employer. I am seeking an opportunity to continue my career in Customer Care as a representative with a company that promotes excellent customer service, integrity, and diversity. I have a broad range of developed skills and I'm able to work with minimal instructions and remain goal orientated.
WORK STATUS: US - I am authorized to work in this country for any employer. Active Security Clearance: No TARGET JOB: Target Job Title : Customer Service Desired Status: Full-Time, Part-Time Willing to work the following shifts: First Shift (day) Second Shift (afternoon) Rotating Willing to work weekends: Yes
TARGET LOCATIONS: Selected Locations: US-TX-San Antonio Relocate: No Willingness to travel: Up to 50% travel MATCH CRITERIA: Work Authorization Desired Response: US Actual Response: I am authorized to work in this country for any employer.