Motivated and focused professional possessing strong interpersonal skills. Detail-oriented with over four years in management, benefits and payroll. Extensive knowledge of Appian system from start up to current status. Strong communication skills and attention to detail. Constantly striving to be a dynamic leader, team player and motivator.
Enthusiastic yet professional demeanor
Detail-oriented data analysis
Knowledge of Affordable Care Act
Adapts quickly to change
Effective time management
Knowledge of Excel and Word programs
Extensive knowledge of Appian system
Ability to thrive in a fast paced environment
Works well under pressure
to Current Novitex Enterprise Solutions – Lawton,
Processed exemption applications including consumer contact to ensure proper disposition
Assisted team members with problem solving situations that resulted in exemptions for consumers through the Affordable Care Act.
Created solutions for the current guidance and assisted with training new team members in the process and proper disposition of exemption applications and inconsistencies.
Successfully navigated the Appian system from start up to current status.
Front End Guest Service Manager, 08/2013
to 08/2014 Target – Lawton,
Analyzed and reported on 2013-2014 customer activity, business trends, and areas of concern.
Created proposals for new and repeat customer business transactions.
Effectively led a seasoned team of 30 to 36 cashiers and Human Resource Associates
Handled consumer problems when they arose. Moderated consumer complaints and handled phone calls pertaining to schedules, payroll, and team member questions and concerns
Developed and implemented creative, cost effective programs which increased consumer retention.
Hired incoming team members.
Front End Manager, 09/2010
to 01/2013 Country Mart – Lawton,
Focused on sales forecasting, goal setting and performance reporting for 27 cashiers
Delivered schedules, performed corrective actions, and handled customer complaints
Made cash deposits and performed daily filing and accounting for the day to day operations of the store.
Shipper/Receiver Manager, 05/2007
to 06/2009 Bar S Foods – Lawton,
Performed all shipping and scanning of product leaving facility.
Operated a forklift to load trailers.
Printed labels and handled all shipping paperwork.
Delivered spreadsheets to show total pounds packed and shipped daily.
High School Diploma: 2001 Marlow High Schol - Marlow,