Driven and analytical professional with extensive experience in training
and administrative roles seeking to become an asset to your organization and
its customers by providing expert level skills and knowledge.
Excellent communication skills both written and verbal
Excellent listening skills
Relevant work experience
Interpersonal and team work skill
Effective leadership skills
excellent organizational skills
Excellent problem solver
Certified Epic trainer
Certified Medical assistant
Successful completion of the Epic credentialed training program.
Successful completion of Medical administrative assistant program.
Recipient of the Employees recognition award on multiple occasions.
11/2016 to Current
Epic credentialed trainerScripps Health － San Diego, CA
Assisted in the development of curriculum, training plans, and teaching Epic applications.
Assisted in the development and validation of the training environment and the testing of live environment.
Collaborated with the Epic Training manager and Principal Trainers on input for training and training materials.
Assisted in the development of skills assessment program for the Epic system.
Evaluated the results of the skills assessment and observations to review and revise training as needed.
Provided employee education based on assessment of learning needs of the learner.
Coordinated logistics associated with training delivery preparation activities such as copying and assembling printed materials, set-up, maintenance of training rooms, equipment preparation, post training, clean-up, etc.
Conducted training and assisted the principal trainers during end user classes, on-going training, and upgrade/functionality enhancement training.
Communicated changes and enhancements of the Epic electronic health record to the end users.
Independently led ongoing training and acted as the primary support of the electronic health record.
Assisted with application support testing/training activities as directed.
Facilitated personalization labs for providers and/or other attendees.
09/2009 to 11/2016
Patient Account SpecialistScripps Health － San Diego, CA
Worked with management and leadership with training of new hires.
Answer high volume phones.
Explain insurance benefits/coverage and denials to customers.
Collaborated with billing and coding as it related to erroneous coding.
Collaborated with collections dept.
Established guidelines for proper coding/billing
for providers. Responsible for the review of questionable
charges to confirm validity prior to contacting provider.
Resolved billing issues identified by insurance
carriers and patients. Researched and reviewed denied claims
within a wide variety of billing areas.
Initiated follow-up with various
commercial insurance companies in order to get claims processed and for claim
Initiated telephone and written appeals for
denials such as medical necessity, untimely filing, bundled, and duplicate
Corrected (when necessary) and resubmitted claims denied by payor.
Responsible for all follow-up on insurance
claims to Medicare, Medicaid, Medical, Tricare, and commercial insurance
Accurately corrected CPT, ICD-9 and ICD-10 codes.
charge capture practices such as billing and account receivable (BAR) system
and medical billing.
04/2008 to 09/2009
Radiology SchedulerSharp Health Care － San Diego, CA
Monitored all incoming calls in facility and
Collaborated with external specialist to prepare
schedule as per orders
Analyzed and validated all orders as per
treatment plan of patients.
Monitored referrals to clinic and scheduled
Assisted clinical staff to resolve all issues
Maintained record of all patient information on
Ensured compliance to safety policies and
account transactions and maintained insurance data.
10/2006 to 11/2007
In home care providerCaregivers Unlimited － San Diego, CA
patients with meal planning and preparation.
assistance with daily grooming and bathing activities.
detailed records of patient vitals and weekly progress.
Ensured nutritious meals were prepared daily in accordance with patient dietary restrictions.
patients with daily activities including light housekeeping.
Assisted patients to and from medical appointments.
reports of patient activities.
that patient took medications daily and/or as prescribed.
Education and Training
High School Diploma: Basic educationNorth Community High － Minneapolis, MN, USA
Certification: Medical Administrative AssistantPIMA － Chula Vista, CA, USA