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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Entrepreneurial minded, passionate for tech, driven by intellectual curiosity pursuing a career in IT Project Management. Experience in relations development and staff management procedures positively impacting overall morale and productivity. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Work Experience
Epic Consultant, 07/2020 - Current
Robert Wood Johnson Barnabas Health City, STATE,
  • Evaluated infrastructure needs for project requirements such as network cabling, switches, APs, electric, with vendors and other project stakeholder.
  • Coordinated deployment of new hardware, software, and new infrastructural needs of every RWJPE clinic (70+ locations), RMS sites such as CAB building, EOHSI, CHI, etc.
  • Documented procedures and business processes such as deployment schedules, gap analysis, workflow impact, and shared information with appropriate stakeholders.
  • Oversaw and installed software and hardware to meet Epic systems requirements such as, upgrading and installing current enterprise standard versions: Citrix, Twain drivers, Ingenico, Instamed drivers, Ingenico, and BCA application.
  • Served as liaison and provided technical support to onsite contractors to reduce downtime during deployment cycles.
Project Coordinator & Technical Project Lead, 11/2019 - 07/2020
Hackensack Meridian Health City, STATE,
  • Collected and mapped current state hardware inventory of Hackensack University Medical Center, performed gap analysis of what was needed for successful Epic implementation, and presented those resource needs to leadership that lead to procurement of $2 million of hardware.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Procured, trained, and managed 6 contracted technicians to assist in project deployment for Hackensack University Medical Center; training varied from software installations, Zebra label printer configurations, PC imaging, WOW cart installations, laptop imaging, and active directory standard user/computer policies.
  • Served as escalation and point of contact for troubleshooting and coordinating deployments of any computer hardware, software, and network systems during entire project lifecycle.
Epic Technical Consultant/Project Technician, 07/2019 - 11/2019
Hackensack Meridian Health City, STATE,
  • Trained and mentored 15 staff members on how to image Win 10 desktop and thin clients, install appropriate software tailored to the specific functions of the workstation, and deploy them; including requests on data/power where needed and configuration of ports and VLANs.
  • Organized and updated documents, reports and spreadsheets for effective tracking and record-keeping of activities and deployments.
  • Configured hardware, devices and software to set up Epic in work stations for end users; this included upgrading Citrix, upgrading user or computer policy groups, and installing additional drivers for peripheral add-ons used for Epic (such as barcode scanners, label printers, document scanners, credit card readers, e-signature pads, etc.)
  • Lead and coordinated enterprise-wide deployment of Epic, and coordinating TDR testing of over 10,000+ devices across the HMH enterprise including HUMC, JFK, JSUMC, OMC, SOMC, etc.
  • Provided technical support and troubleshooting for Implementation Dress Rehearsal (IDR) during clinical testing of Epic.
  • Created support documentation to aid user workflow transition and enable users to extend skills, leverage system features and find resolutions to questions without intervention from support team
Skills
  • Citrix, VMWare, Epic
  • Sharepoint, Excel, Visio, Adobe PDF
  • Java, HTML, CSS, Javascript, CMD, Powershell
  • DameWare, LanDesk, RDP, Bomgar, Footprints
  • Windows 7, 10, Chrome OS, Mac OS, IGEL
  • 2+ years with real world troubleshooting experience. Ability to work issues to completion while utilizing available support methods and minimal input
  • Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned
  • Ability to communicate with customers quickly and efficiently to allow them to continue with their day
  • Stakeholder Management
  • Data collection, entry, and analysis
  • Coordinating team projects
  • Project leadership & management
  • Enterprise-wide implementation
  • Technical project planning
  • Teamwork / Collaboration
Education
Bachelor of Science: Information Technology, Expected in 05/2018
-
Rutgers, The State University of New Jersey - New Brunswick, NJ
GPA:
  • Majored in Information Technology Informatics (ITI)
  • Minored in Digital Communication Information Media (DCIM)
  • Coursework in:
  • Management Of Technological Organizations
  • Computer Applications for Business
  • Networking and Internet Technologies
  • Retrieving and Evaluating Information
  • Database Technologies
  • Advanced Web Design
  • Object-Oriented Programming
  • Dean's List 2017

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School Attended

  • Rutgers, The State University of New Jersey

Job Titles Held:

  • Epic Consultant
  • Project Coordinator & Technical Project Lead
  • Epic Technical Consultant/Project Technician

Degrees

  • Bachelor of Science

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