Dynamic and experienced training expert with extensive background in training and curriculum development. Organized, driven and effective healthcare IT professional who uses efficient methods of teaching while focusing on individual needs of each participant.
Eight years experience as subject matter expert and main front-end application trainer.Key player in conversion to web-based computer system for two hospitals and multiple clinical areas.Conducted needs analysis and education planning and provided training and support for front-end staff.Completed testing, materials creation, staff training and implementation of e-cashiering system and two insurance verification applications.Acted as liaison between front office and business office to facilitate resolution of revenue cycle problems, create new and more efficient work flows and improve business operations.Worked closely with staff, managers and supervisors to provide training and assistance in order to increase patient satisfaction and safety as well as financial reimbursement.Audited all new patient registrations from 35 clinical/hospital areas and provided monthly registration accuracy feedback.
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