Bachelor of Science : Business Administration Finance, 1 2007College of Charleston － Charleston, SCBusiness Administration Finance Venture Adventure Business Plan Competition - Developed and presented business plan at Colorado State University. Tour Guide - escorted families and prospective students, served as a spokesperson for the university.
Epic Application Specialist January 2013 to CurrentSt. Francis Hospital - The Heart Center － Roslyn, NY
A Member of Catholic Health Services of Long Island Epic - Electronic Medical Record application) 12 'Go-Lives' 6 Inpatient, 6 Ambulatory Provide day-to-day operational support, ongoing maintenance and configuration of the Epic EMR application to support business goals and objectives.
Credentialed in Orders, Clinical Documentation, ASAP.
Proficient in Ambulatory, Cadence/Prelude, Professional Billing, Radiant, HIM, Willow, Reporting Workbench, My Chart, Optime/Anesthesia, Stork, Haiku and ADT.
Identify solutions to improve workflow gaps created by EMR (Electronic Medical Record) implementation, specifically focusing on patient safety and accurate chart documentation.
Audit EMR documentation for Meaning Use Standards, Quality/Core Measures, Centers for Medicare & Medicaid Services and Joint Commission requirements.
Promote organizational change as a member of the Documentation Integrity Steering Committee, lead by the VP of Medical Affairs.
Responsible for loading, testing, and maintaining courses/content in the Learning Management System (LMS).
Digitize paper forms/clinical records: creating templates/macros to increase EMR documentation and reduce expenditures on administrative items.
Work closely and communicate regularly with Application Analyst, Team Leads, Principal Trainers, IT personnel and other hospital representatives to ensure that a quality implementation is achieved.
Participate and provide support for enterprise initiatives, such as system upgrades, new integrations, and the configuration of new functionality.
Follow the incident management and problem management processes per the defined support SLA.
Participate in the analysis and design of system enhancements.
Create and maintain documentation on all activities, project specifications, and maintain Disaster Recovery documentation as needed.
Participate in 24/7 on-call rotation for Production Support.
Liaison with the third party vendors as needed for support and implementations.
Perform systems administration activities in the EHR such as new user setup, workspace configurations, role setup, e-prescribing enrollment, etc.
Contribute to the analysis, design, configuration, build, testing, and application administration as needed.
Write and execute test plans for unit, functional, and integrated testing as required including plans used for interfaces, system enhancements, workflows, and system upgrades.
Create documentation for system configuration and workflows.
Communicate with end users to understand issues encountered and develop solutions.
Resolved 3100 tickets.
Collect information pertaining to requests / problems.
Receive calls and log tickets into HEAT (Issue Management Software).
Ensure proper documentation of problems, requests, and issues.
Perform analysis of user requests / problems to determine category and priority.
Documents all troubleshooting efforts on problem tickets.
Epic Credentialed Trainer January 2012 to January 2013Catholic Health Services of Long Island － Melville, NY
Trained end users on Epic's electronic medical record software throughout multiple CHSLI entities.
Designed and delivered multiple training programs, including specialized modules for Physicians/Surgeons, Nurses, Radiologist, Pharmacist, Respiratory/Physical Therapists and Administrative Representatives.
Developed and produced detailed publications, program specific.
These included training manuals, activity workbooks and end user assessments.
Offered constructive and strategic input on Epic's functionally to optimize the program's effectiveness.
Provided post-training support to various clinicians to facilitate the implementation process of electronic medical records.
Admitting Coordinator September 2009 to December 2011St. Catherine of Siena Medical Center － Smithtown, NY
A Member of Catholic Health Services of Long Island Managed the movement of all patients in 300-bed hospital facility (Bed Board Specialist).
Reported directly to Administration, Nursing Supervision, Infection Control, and Environmental Services to ensure the safety of patients and to maximize the efficiency of the hospital.
Working knowledge of hospital applications and Microsoft Office; Epic EMR, STAR Navigator, McKesson Windows Terminal Emulator , E-Verify Insurance, Click ON Document Management, Pathways Compliance Advisor, Word, Excel, and PowerPoint.
Direct contact with patients and their families.
Obtain accurate demographic & insurance information.
June 2006 to July 2007UBS Financial Services － New York Charleston, NY SC
Reported directly to the VP of Investment.
Supported senior management with preparing financial statements and presentations.
Researched the natural gas exploration industry and completed a market valuation for Pioneer Drilling Company.
I presented my analysis to Financial Advisors for investment consideration.
Organized marketing event for prospective clients.
Developed equity reports for Financial Advisors and clients.
Used Consult Works and Microsoft Office to analyze data, manage stock performance, and create forms/records.
Administrative, Analyst, Billing, Business Plan, Cadence, content, clients, Disaster Recovery, Document Management, Documentation, equity, senior management, Financial, financial statements, forms, functional, Insurance, macros, marketing, market, Excel, Microsoft Office, PowerPoint, Windows, Word, Works, natural gas, enterprise, Navigator, Nursing, organizational, personnel, presentations, processes, publications, Quality, Reporting, safety, SLA, strategic, Supervision, systems administration, system configuration, training manuals, training programs, troubleshooting, upgrades, valuation, Workbench, workflow