An energetic and conscientious professional, with leadership experience in healthcare business offices. Excellent organizational skills with attention to detail, quick to learn and apply new skills and knowledge. Well regarded for ability to achieve results. Excellent at Multi-tasking and able to relate to people at all levels.
Epic Hospital Billing Build
HB & PB Epic Superuser
Managing Multiple Departments
Exceptional Time Management Skills
Ease in working independently and within a team
Working Knowledge of MS Office applications
Strong training background demonstrated in both Hospital and Medical Group setting
Strategy and Planning
Strategy and Planning
Developed and communicated Web site usage, security policies and standards to all users.
Established policies and procedures for Epic HB and PB Worker's Compensation Team
Pro HealthCareAugust 2016 to February 2017Epic Analyst Pewaukee, WI
Actively work on all aspects of Resolute Hospital Billing implementation through the maintenance stage
Develop product content (build all necessary codes/databases/rules/functions)
Ensure test scripts are created, reviewed and updated to reflect proposed workflow solutions for 2015 upgrade
Collaborate effectively with Epic personnel using Sherlock or other appropriate tools
Working Hospital Tickets within Service Agreement Timeline
Creating Tip sheets for end users
Liaison between business office and Epic team
Wheaton Franciscan HealthcareDecember 2010 to CurrentLead Worker's Compensation Revenue Cycle Milwaukee, WI
Onboarding all new staff on various systems
Responsible for auditing staff on accuracy and productivity monthly
Extensive expertise in Wheaton Systems: Epic, SDK, Plus, Systoc, Filebound, Netwerkes, - -MedeAnalytics, Physicians Portal, Code Correct and CPT/AMA.
Vast Knowledge of Medicare, Medicaid, Worker's Compensation and Commercial Insurance Utilize customer service skills to resolve patient, company and insurance complaints and questions on a daily basis
Run monthly reports for leadership
Identify revenue cycle problem and implementation solution for improvement
Worked with Epic Implementation team in creating workflows for Professional and Hospital Billing.
Responsible for creating and maintaining workflow documentation for Epic Go-Live Support
Alliance StaffJune 2010 to October 2010 Research Specialist Milwaukee, WI
Created 35 claims per hour in billing system.
Worked with the Wisconsin Department of Workforce.
Used critical thinking skills to analyze rejections from Insurance Companies.
Great Lakes RadiologistOctober 2004 to May 2010Worker's Compensation Specialist New Berlin, WI
Worked directly with patients, providers and insurance companies to resolve Worker's Compensation issues.
Guaranteed correct payment of claims using the Wisconsin State Fee Schedule.
Advance Health and WellnessMay 2001 to February 2004Billing Manager Milwaukee , WI
Responsible for interviewing and hiring staff, payroll and other office management.
Preformed office duties such as charge entry, assisting the front desk on phones and with patients, answered patients concerns about claims.
Worked closely with attorneys to settle agreements.
auditing, billing system, CPT, critical thinking, customer service skills, hiring, ICD-10, Insurance, Leadership, Medical Terminology, Microsoft Office Suite, office, 98, office management, payroll, policies, phones