ENVIRONMENTAL SPECIALIST 3 - WASTEWATER OPERATOR CERTIFICATION PROGRAM LEAD
Self-motivated, highly personable, Information Technology student with a focus on help desk support. Critical thinker with experience analyzing and resolving customer concerns. Experience working in fast paced profession with emphasis on prioritization and customer service.
Form conclusions using independent
Strong verbal and written
Conflict resolution techniques
Meticulous attention to detail
Training and development
Invited and traveled to Beijing, China, in 2012, to explain the Washington State wastewater operator certification program structure to Beijing officials.
Received Water Quality Program Team of the Quarter award in 2013 for participation in an investigation that led to a felony conviction of a wastewater treatment plant operator.
Received Water Quality Program Creative Thinker award in 2008 for organizing and implementing computer based exams saving the program over $30,000 a biennium.
08/2004 to Current
Environmental Specialist 3 - Wastewater Operator Certification Program LeadWashington State Department of Ecology － Olympia, WA
Senior staff environmental specialist and designated technical expert for the Washington State Wastewater Operator Certification program (OpCert) for over 8 years.
Independently manage and administer the state's OpCert program.
Plan, develop, evaluate, and implement technical, regulatory, and administrative policies and procedures for the OpCert program.
Maintain, analyze, and make determinations daily on certifications for approximately 2,000 certified operators.
Conduct senior-level research and analysis and use independent judgment to determine if the applicant meets wastewater operator certification eligibility qualifications in compliance with Chapter 173-230 WAC, Certification of Operators of Wastewater Treatment Plants, and Chapter 70.95B RCW Domestic Waste Treatment Plants--Operators.
Analyze regulations and make eligibility determinations to certify or deny applications.
Provide expert level technical assistance and counseling to new applicants and certified operators by phone, via email, and in person.
Perform on-site visits to assist plant managers and provide them with technical advice to ensure their operators meet the certification requirements.
Investigate complaints against a certified operator by treatment plant staff, citizens, and fellow operators.
Conduct on-site investigations and interviews of certified operators, plant staff, and management to determine legitimacy of complaint by applying state regulations.
Revoke certification if operator is in non-compliance.
Provide operator records in compliance with public disclosure rules and regulations.
Represent agency and provide technical expertise on the OpCert program to state inter-agency committees, external stakeholders, advisory committees, environmental organizations, statewide and national certification organizations, international programs, training organizations, and technical work groups.
Develop course content and deliver training to wastewater operators, public works directors, utility superintendents, environmental organizations, and agency staff.
Partner with state colleges to institute certificate programs for water and wastewater treatment.
Collaborate with instructors to establish training programs in Washington State for wastewater operators.
Consult, direct and evaluate technical issues, policies, regulations, and procedures regarding the OpCert program at the department, state, national, and international level.
Provide direction to OpCert assistant in wastewater website preparation and updates, review process for upgrade applications, database questions, operator questions, and day-to-day activities.
Explain the OpCert program rules and regulations to the OpCert assistant and guide them through complex and technical situations and questions from the public.
Serve as the agency's sole representative on wastewater operator certification state and national committees.
Designated agency expert before the Legislature, Pollution Control Hearings Board, and other legal proceedings on OpCert issues.
07/2002 to 08/2004
Environmental Specialist 1 enforcement officerWashington State Department of Ecology － Olympia, WA
Lead for the Water Right Tracking System (WRTS) and Metering database data quality control team.
Performed at a high level in quality control activities and efficiently reviewed and analyzed data in both databases.
Accompanied on on-site investigations.
Observed investigative protocol of major and minor conflicts.
Accompanied regional staff on site-field inspections, collected and recorded latitudinal and longitudinal data, and measured and recorded well static water levels data.
Researched data using computer search engines and tracking systems, located documents and data, evaluated, interpreted, analyzed, and corrected data.
Analyzed data and documents within computer search engines and tracking systems to determine completeness and accuracy.
Compared information in multiple database systems and tracked the differences.
Resolved/synchronized data when needed.
Recorded, prepared, maintained, and provided progress on projects and annotated them.
Prepared trend reports about number, type and location, nature of problems for tracking progress and to communicate with supervisor.
Conducted database system searches to locate and verify current content of records and images.
Associate of Arts: General StudiesSouth Puget Sound Community College － Olympia, WAGraduated in 2001.
Informatoin Technology Desktop Support CertificateUniversity of Phoenix － onlineBachelor of Science in Information Technology with an emphasis in help desk support. Received certificate in desktop support October 2015. Expected to graduate in the Fall of 2017.
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