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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Executive Profile
Business-focused, accomplished, and results-oriented professional with a solid background in leadership, project management, environmental services operations, and continuous improvement. Accurate, precise, and ethical in all work assignments and able to contribute to the hospital's objectives. Possesses the ability to successfully analyze requirements, identify opportunities, and develop effective solutions for increasing productivity. Offers exceptional analytical, critical thinking, and communication skills. Ability to establish priorities, work under pressure, and meet strict deadlines. Succeeds in fast-paced business environments. Leadership, Motivation, Teamwork Environmental Services Operations Communication/Interpersonal Skills Strategic Business Planning/Analysis Complex Project/Process Management Continuous Improvement Initiatives Process/Production Improvements Quality/Safety Assurance/Control Skilled in the use of PC Programs
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
Professional Experience
01/2004 to Present Environmental Services Director Cedarhurst Senior Living | , ,
  • Operations, Crothall Healthcare (Hospital of the University of Pennsylvania) Manage the day-to-day operations of the organization.
  • Supervise, motivate, train, and evaluate a team of 400 hourly employees and 30 management and support team members in a 782-bed facility, spanning 3.5 million square feet.
  • Key Accomplishments and Contributions Initiated a new equipment inventory program which increased productivity and accountability which reduced labor overutilization due to equipment downtime Created a daily huddle fixed schedule to promote needed training and increase employee feedback which enhanced services to patients, customers, and visitors Restructured 60% of 2nd shift schedules to improve staffing flexibility and improve overall customer service Established an operations manager mentoring program to further train and educate operations teams and created a monthly scorecard for all management teams to maintain consistent focus on quantitative key performance indicators Developed Patient Experience Program which increased HCAHPS by 34% in the room cleanliness domain Instituted employee team safety program which decreased all employee injuries by 120% Instituted a comingled recycling program and decreased overall regulated medical waste by 15% Successfully passed the Joint Commission (TJC) and Department of Health (DOH) survey in 2010 as well as CMS/TJC in 2013 with zero deficiencies Collaborated with nursing and transport to install an operational picture perfect program to ensure all rooms were functional and uniform Maintained 55 minute bed turnaround time average 3rd party customer surveys improved by 25% 2012 Operations, Crothall Healthcare.
01/2007 to 01/2008 | , ,
  • Managed the day-to-day departmental operations and responsible for successfully coordinating and supporting all activities of the department including ultimate financial responsibility Key Accomplishments and Contributions Created positive budget variance of 12%, increased patient survey scores by 17% and cleanliness by 26%, and maximized efficiency of scheduling resulting in an overtime utilization to under 2% Conducted effective training programs and instituted new policies which reduced waste by 67% Successfully produced the highest quarterly HCAHPS scores according to NRC Picker in MSH history and implemented the use of environmentally safe chemicals, products and instituted a single stream recycling program Decreased regulated medical waste by 70%.
01/2005 to 01/2007 Environmental Services Asst. Director Bickford Senior Living | , ,
  • Supervised, motivated, mentored, and evaluated a team of 120 hourly employees and two supervisors in a fast-paced work environment.
  • Facilitated and conducted effective training and orientation programs for new and existing employees.
  • Regularly evaluated and analyzed all staff duty lists to ensure and maintain efficiency in an ever-changing and fast-paced hospital environment.
  • Created staff schedules while staying on budget and ensuring proper staffing for the average volume or activity.
  • Screened, interviewed, hired, developed, and retained qualified and successful employment candidates.
  • Conducted staff meetings and communicated with cross-functional teams to coordinate internal activities and facilitate daily operations.
01/2004 to 01/2005 Environmental Service Operations Manager Crothall Healthcare Hahnemann University Hospital | , ,
  • Supervised, motivated, mentored, and evaluated a team of 13 hourly employees in a fast-paced work environment.
  • Facilitated and conducted effective training and orientation programs for new and existing employees.
  • Created staff schedules while staying on budget and ensuring proper staffing for the average volume or activity.
  • Established and maintained productive relationships with hospital faculty to promote favorable departmental images.
  • Conducted quality surveys and supported continuous improvement.
Education
Expected in 08/2004 Bachelor of Business Administration degree | Finance University of North Texas, Denton, Texas GPA:
Finance
Skills
budget, CMS, continuous improvement, customer service, Department of Health, DOH, equipment inventory, fast, financial responsibility, focus, functional, meetings, mentoring, nursing, policies, quality, safety, scheduling, staffing, surveys, training programs

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Resume Overview

School Attended

  • University of North Texas

Job Titles Held:

  • Environmental Services Director
  • Environmental Services Asst. Director
  • Environmental Service Operations Manager

Degrees

  • Bachelor of Business Administration degree

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