Entry Level Account Manager, 10/2016
to 11/2016
Superior Business Solutions, LLC – Louisville,
KY
- Direct marketing of DirecTv and AT&T products.
Fulfillment Center Associate, 01/2016
to Current
Amazon – Jeffersonville,
IN
- Accomplishment: Spearheaded implementation of Amazon BEST Team through a submitted White Paper Proposal, which was approved by Senior Operations Management.
Reservation Manager, 03/2015
to 04/2016
U-Haul – Louisville,
KY
- Advanced Micro-Traffic.
- U-Haul.net.
- Negotiation.
- Conflict Resolution.
- Logistical Coordination.
- Integrated information from various databases to enable customers to receive their reserved equipment preferences.
- Desktop Deployment.
- Provided Software Interface training for U-Haul business partners.
Customer Service Representative, 04/2013
to 03/2015
U-Haul – Pompano Beach Louisville,
FL KY
- Promoted to Reservation Manager.
- Delivered exemplary customer service.
- Trained new employees.
Tier 3 Technical Support Engineer, 08/2008
to 02/2009
The Answer Group – North Lauderdale,
FL
- Troubleshooting and resolving Hughes Satellite internet connectivity issues.
- Escalating to Tier 4, Manager on Duty, or Network Operations Center.
- Documenting and cooperating in triage process to resolve more complex issues.
Training Specialist, 10/2006
to 10/2007
D.S.S. Inc – Juno Beach,
FL
- Government Product Line #1.
- Conducted Training sessions with electronic health records coding software package in HIPAA-compliant environment, which required seventy-five percent (75%) national travel a month.
Computer Trainer, 11/2005
to 09/2006
Workforce Development/ workNet – Evanston,
IL
- Trained job-seekers in basic computer skills, (Microsoft Office Suite, mouse and internet) in non-profit environment.
08/2004
to 09/2006
Skokie Public Library, Adult Services – Skokie,
IL
Technology Assistant, 09/2002
to 05/2004
Skokie Public Library – Skokie,
IL
- Assisted public in basic functions of public use computers, printers, copiers, scanners, microfilm and other library facilities.
- Provided training for patrons in computer skills development, individually or in small classes.
- Retail and Consulting Sales Positions.
Network Operations Consultant, 03/2000
to 08/2002
Accenture Management Consulting – Chicago,
IL
- Technical writing and project management support, which entailed initiating, leading and coordinating application project meetings, bringing together multi-departmental stakeholders.
- Initiated Root Cause Analysis investigations to enforce service level agreements.
- Provided daily, weekly and monthly operational reports.
- Conducted User Acceptance and Operations Readiness testing with application development to ensure effective implementation of new and pre-existing application builds.
- Participated in Operational status meetings to pro-actively address and maintain, and advance any active project issues.
Network Operations Analyst, 07/1999
to 08/2002
Accenture Management Consulting – Chicago,
IL
- Provided technical and operational support services to database administrators, developers, server administrators and end-users in the following areas:.
- Monitored and supported, and maintained global pilot and production applications.
- Coordinated the resolution of application problems with all required stakeholders (support teams, project teams and customers).
- Monitored server hardware including logging and storing server backup equipment.
- Participated in a 24x7 monitoring environment.
- Promoted to Consultant Status.
contractor positions, 04/1999
to 07/1999
Help Desk Technician, Follett Software Company – McHenry,
IL
Help Desk Technician, 09/1997
to 03/1999
Enteract – Chicago,
IL
Senior Telecommunications Specialist, United Stationers Supply Co – Des Plaines,
IL
- Provided national phone support of a CD rom-based catalog as well as resolving modem transmission problems, which involved editing modem scripts, configuring software, and monitoring transmissions within mainframe order entry systems for internal/external customers.
Independent contractor, 04/1995
to 09/1997
- Zurich American Insurance, Chicago Board of Trade, IBM to name a few).
