LiveCareer-Resume

entrepreneur resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Motivated and hardworking professional as well as social media marketing entrepreneur in leisure time. Skilled in interpersonal communication, negotiation, sales, social media marketing, and critical thinking. Strong Communications professional with a Bachelor of Science - BS focused in Public Relations, Advertising, and Applied Communication from James Madison University. Minor in Human Resource Development.

Education
James Madison University Harrisonburg, VA Expected in 08/2019 Bachelor of Science : Communication Studies - GPA :
  • Minor in Human Resource Development
Skills
  • Revenue generation
  • Program management
  • Product development
  • Effective leader
  • Research and trend analysis
  • Market trend analysis
  • Cross-functional teamwork
  • Problem-solving
  • Quick learner
  • Online Research
  • Organizational Skills
  • Writing
  • Building Effective Relationships
  • Communication skills
  • Negotiation Tactics
  • Creativity
Work History
Dominion Enterprises - Customer Service Representative
Rocky Mount, NC, 03/2020 - Current

Dental Case Management for dental practice accounts in a high-volume call environment. Manage practice inquiries and complaints with services, production, and billing on submitted dental cases.

  • Top Performance recognition for quality handled calls per shift
  • After 3 months, asked to train new employees as well as assist other employees with problem solving
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Directly worked with logistics to provide tracking updates and ordering supplies for clients.
Qurate Retail Group Inc. - Entrepreneur
Steubenville, OH, 07/2018 - Current
  • Led aesthetic vision and creation of new fashion products.
  • Developed strategy and managed market communications that drove product demand.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
  • Developed, updated and maintained database of existing and potential customers on Instagram.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Built and maintained loyal, long-term customer relationships through effective account management and online engagement.
  • Generated over revenue of $30,000 over 19 months of operation.
Gpm Investments - Promoter
Black Mountain, NC, 08/2019 - 11/2019
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Monitored social media and online sources for industry trends.
  • Utilized social media, email and web to engage target audience and promote student luxury apartments at Altitude.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Visited trade shows, stores and community organizations to demonstrate products or services and answer questions from potential customers.
  • Identified potential marketing opportunities to increase brand awareness.
  • Strengthened online presence to capitalize on emerging trends.
  • Researched products thoroughly to inform potential customers on items and promotions.
  • Prepared samples, arranged attractively and replenished as needed.
  • Created positive product impressions by engaging with potential customers to increase sales opportunities.
Peebles - Sales Associate
City, STATE, 06/2017 - 10/2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Tracked stock using company inventory management software.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Five Guys Holdings LLC - Cashier Team Lead
City, STATE, 02/2015 - 08/2016
  • Quickly and accurately counted drawers at start and end of each shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Answered phone calls to assist customers with questions and online orders.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Counted product stock to maintain inventory records.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.

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Resume Overview

School Attended

  • James Madison University

Job Titles Held:

  • Customer Service Representative
  • Entrepreneur
  • Promoter
  • Sales Associate
  • Cashier Team Lead

Degrees

  • Bachelor of Science

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