Currently a Guest Service/ Entertainment Manager. A team leader and independent worker, able to multi task and problem solve. Possesses strong interpersonal and communication skills and can effectively work under extreme pressure. Has received three Mouscar Leadership awards in 2002-2004.
Languages Fluent in both English and French. Was accepted to the Disneyland Paris and Disneyland Resort cast member exchange program in 2001 and selected to be a part of the Hong Kong Disneyland Task Force in 2005.
Experienced with Theme Park Operations, Attractions/Rides/ Show openings.
Extensive background with Resort Guest Services/Relations, Main Entrance/ Guided Tours
Knowledge of working with a Union and Non Union Environment and Schedules/Workload and Work Force Planning
DisneylandAugust 2014 to CurrentEntertainment Manager Anaheim, CA
Support the cast in maintaining the storytelling with our Disney Characters
Meeting with fellow lines of business to offer a extraordinary guest experience utilizing the Four Keys and Disney Values
Walt Disney CompanyMarch 2006 to August 2014Guest Service Manager- DCA Attractions Anaheim, CA
Responsible for giving daily support to the front line cast
Interact with Resort Facilities to provide a safe environment for guests and ride operators
Meet with Entertainment, Foods/ Beverage and Custodial to provide a seamless and enjoyable experience to guests for shows and parades
Walt Disney CompanyFebruary 2000 to January 2006Guest Relations Lead, General Lead and Emerging Leader Graduate Anaheim, CA
Supervised more than 200 individuals, coached, trained and oversaw guest concerns and compliments, managed multiple locations at once and provided service solutions to guest inquires and resort situations.
Corresponded with executive offices and management on a daily bases.
As a Stage Scheduler, managed the department staffing and logistics.
Trained new Leads in office coordinator positions.
Escorted and planned resort stays for heads of state, foreign dignitaries, celebrities and corporate executives.
Walt Disney CompanyJuly 1998 to August 1999Attractions Hostess- Westside attractions Anaheim, CA
Operated attractions, maintained guest control, handled guest concerns, provided service solutions to attraction guests and maintained safety and operational protocol and standards.
West Los Angeles CollegeCurrentCertification in Substance Abuse CounselingCulver City, CA