Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Strong organizational skills
Active listening skills
Energetic work attitude
Creative problem solving
Microsoft Office Suite
Large cash/check deposits expert
Customer service expert
Type 42 WPM
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
08/2014 - 03/2015
Maximus － Austin, TexasEnrollment BrokerCross-trained and provided back-up for other customer service representatives when needed. Worked under strict deadlines and responded to service requests.
11/2012 - 03/2014
Speedy Cash － Austin, TexasSenior Assistant ManagerImproved service quality and increased sales by developing a strong knowledge of company's products and services. Interviewed, hired and trained new quality customer service representatives. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints.
03/2011 - 11/2012
Noble Finance － Austin, TexasCustomer Service RepresentativeAssessed customer needs and responded to questions. Cleaned and straightened work area. Organized register supplies. Worked with customer service to resolve issues. Updated register logs. Operated cash register with proficiency. Educated customers on the variety of loan products and available credit options.