Repair Technician equipped with excellent communication skills and technical ability. Specializes in Biomedical Equipment systems repair and in Customer interaction.
Received an Early Promotion Award in February 2014
Promoted to Call Center Manager in 2010 after 3 years working as a Customer Service Representative. Worked on 30 different medical equipment during my training with the military performing repair maintenance and isolation troubleshooting.
Worked on 30 different medical equipment during my training with the military performing repair maintenance and isolation troubleshooting.
Joined as an enlisted. Learned lifelong skills of Loyalty, Duty , Respect, Selfless Services, Honor, Integrity and Personal Courage.
Trained in San Antonio in the Medical Education Training Campus as a Biomedical equipment Technician learning how to troubleshoot and repair various medical equipments.
Prevented store losses using awareness, attention to detail and integrity.
Created new processes and systems for increasing customer service satisfaction.
Monitored the daily activities of 20 customer support teams throughout the country.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Addressed negative customer feedback immediately.
Provided a high level of product and leadership support to representatives and clients.
Effectively communicated with team members to maintain clearly defined expectations.
Resolved customer questions, issues and complaints.
Developed rapport with the customer base by handling difficult issues with professionalism.
Obtained all necessary information to complete proper evaluation of flood claims.
Worked with underwriting on loss reserves and risk assessment and coordinated field reviews.
Addressed customer questions and concerns regarding products, prices and availability.
Delivered exceptional account service to strengthen customer loyalty.
Estimated and quoted prices, credit and contract terms, warranties and delivery dates.
Coursework in Management, Communications, and Medical Terminology.
Graduated with honors with a GPA of 3.5
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