Expertise in delivering support services and resolving customer complaints. Trained in company expectations by helping to expand client base and maintaining high standards of customer service and working with sales to identifies customer needs and delivers solutions to problems.
Monitored and operated computerized wafer, test, and probe or assembly equipment for the inspection, text probe, assembly or alignment of integrated circuits.
Read and understood job specifications, schematics, shop orders, and operating instructions.
Responsible for stocking wafers in E-Bay, loading and unloading the PRI system, and handling wafers in implant.
Other duties include basic computer tasks, light lifting, scanning, qualing machines, completing special work request forms (SWRs), verifying serial numbers on wafers, making ID cards for lot boxes, checking lot ID numbers, annealing wafers, and data entry.
12/1999 to 08/2002
Training CoordinatorDell － Austin, TX
Responsible for training new personnel for working on the production assembly line.
Duties included physical inventory: Updating and counting specified amounts for boxing using an Excel Spread Sheet Chart.
Testing systems by running computer diagnostics tests.
Quality inspection and assurance: plugging and disconnecting units, checking for any damages and marking, labeling, scanning, picking, and assembling computers on production line.
12/1998 to 12/1999
Product AssemblerDell － Austin, TX
Assembled computers on production line.
03/1998 to 12/1999
WaiterTien Hong － Austin, TX
Take orders and serve food and beverages to customers at tables in dining establishment.
Write food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
08/1996 to 09/1998
CashierMcDonald's Corporation － Round Rock, TX
Takes orders from customers.
Receives incoming money from customers.
Disburses and reconciles cash from register.
Education and Training
Associate of Applied ScienceAustin Community College