Customer-focused representative with the ability to critically think and troubleshoot problems. Several years experience with call center-related customer service. Able to adapt to an ever-changing environment. Able to work large groups of people towards a common goal.
Meet and/or surpassed key metrics set by employer for handling calls.
Started working as a mental-health professional, started leading group sessions.
Helped assist in a training environment for new specialists.
As an engagement specialist, i have assisted customers in reference to complex billing, phone and network issues. I have promoted products and services of an organization and assisted customers with difficult situations. I have assisted with financial transactions, reviewed invoices and been able to implement on-the-job training with success and minimal assistance.
Working in a very fast-paced environment, at Birch Tree Communities, I started as a mental health specialist, working in a crisis unit. After about a year, I started leading day-treatment for the patients on the weekends, leading various activities and groups based on recovery and integration into society.
As a sandwich artist, the duties were very customer based. I assisted with food preparation, financial transactions and store maintenance. I worked for Subway in Lonsdale, Benton and Conway over the course of three years.
I finished high-school at Benton with thirty hours of college credit. I took advanced classes during and before school.
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