Experienced Engagement Manager with knowledge of various industry services including, cloud hosting, managed services, disaster recovery solutions, product upgrades, professional services engagements in software updates, and data center maintenance. Highly focused and energetic caring about customer satisfaction and maintaining a positive customer relationship from project start to long after the project has ended. Qualifications Strong analytical skills Problem Analysis and Resolution Project management Process Improvements Strong collaborative skills Strong Communication skills Document management Client Relationship Management Excellent problem solving skills Scheduling Customer needs assessment
Strong Analytical Skills
Strong Collaborative Skills
Excellent Problem Solving Skills
Familiar with Salesforce
Go To Meeting
Customer Needs Assessment
Problem Analysis and Resolution
Strong Communication Skills
Client Relationship Management
Familiar with SharePoint
Engagement Manager June 2014 to June 2015Enterprise Technology Group － Sacramento, CA
Managing the engineer schedule.
Scheduling talent for projects that best met their skill set.
Collaborated with marketing on events held in the office and off site.
Worked closely with PMO on policy and procedure development.
Assisted with template development and contract verbiage.
Promoted to Engagement Manager within 6 months of being hired.
Created contract documents for customer presentation including; Scopes of Work/SOW to present to the client from Level of Effort documents, contract amendments, change orders and addendum documents.
Held internal and external kick-off meetings for every project as well as created an agenda and led the meeting along with my sales team and Architect or Engineer assigned to the project.
Had several successful project starts and closes within the state and private sector.
As well as managed ongoing projects with the utmost care and vision.
Worked with State agencies, education and Private sector companies.
Vast knowledge of the State of CA procurement cycle and payment requirements in addition to the State's contract procedures and valid contract vehicles available to the state agencies.
Strive to achieve the best results on every project.
Successfully diffused any client conflicts that occurred.
Forecast project hours and the burn rate of each project I was in charge of and made sure all remained within scope and budget.
Able to identify scope-creep and work to get the project back on track and on schedule.
Maintain the client relationship throughout the project and afterwards for future endeavors.
Create projects in our database.
Generated weekly and monthly status reports for presentation to the client.
Experience in change management.
Maintained and distributed all internal change requests to the architect forum for review.
Tracked hours worked by engineers for our cloud services clients, from hosting their entire data center, to disaster recovery and business continuity services.
Expand future opportunities with the client while on engagement.
Effective time management skills.
Held regular status check and level set meetings with the clients to address any concerns they may have regarding the project.
Scope review with client to ensure accuracy and content relevance.
Developed and managed project plans while providing status updates to management.Excellent documentation skills.
Assisted with responding to RFO's and RFP's.
Self-starter and self-motivated.
Accounting Assistant November 2011 to June 2014Evolve Technology Group － Rocklin, CA
Receiving in all vendor invoices and code accordingly.
Prepare invoice batches for payment 3 times a month.
Invoicing all customers for product and services received.
Configure monthly sales commission amounts for payment.
Assist with all accounting audits.
File all invoices.
Receive and record payments from customers.
Charge all customer credit cards for payment.
Manage lockbox payments.
Resolve any accounting issues customers or employees have.
Check in employee expense forms and prepare for payment.
Handle Accounting Managers duties when out of office for an extended time.
Administrator III January 2008 to June 2010Maximus － Rancho Cordova, CA
Answering multi-lined phone and transfer calls.
Book travel for our field consultants.
Check travel itineraries for our field consultants.
Manage conference room calendar, schedule and book conference rooms for meetings.
Mange office calendar.
Check in Consultants expenses and verify that they are complete and accurate.
Process Consultants travel reimbursements, Sub-Contractor Invoices, and Vendor Invoices.
Reconcile invoices for entry into spread sheet for tracking purposes.
Order all office supplies and maintain a workable inventory.
Manage inventory check list of offsite document storage.
Schedule documents and boxes for destruction.
Assist marketing staff with preparing proposals and visual aids for proposals.
Book meeting space for oral presentations of proposals and coordinate necessary supplies needed.
Update billing files.
Send out monthly invoices to our current project cities and states.
Maintain PeopleSoft and Oracle manual library.
Distribute manuals to field consultants as needed.
Make sure all manuals are of the latest version.
Bind training manuals for distribution to consultants.
Coordinate with our staff in Tennessee and Minnesota for Corporate Apartment services.
Maintain AP folders and update as needed.
Send AP packages to our corporate office twice a week.
Log all SB90 Contracts, Assist with State Mandated Cost deadlines, process Client contracts for execution to Corporate Office.
Assistant Manager April 1996 to January 2008Greenleaf Wholesale Florist － Rancho Cordova, CA
Customer service, handling multi-lined phone system, maintained existing accounts, recruited new accounts, invoicing customers, supervising 20+ employees, reconciling growers bills, AR/AP, purchasing fresh flower products for distribution on a daily basis, maintain inventory in the warehouse, shipping and receiving, order product in for major holidays, verification of customer satisfaction and order accuracy, ensuring proper product rotation, inspection of all incoming product and supplies, monitoring employee hours and overtime, routing and directing delivery drivers, daily usage of Microsoft Office, Word, Excel, and Outlook, creating and using spreadsheets, processing customer payments on account, merchandising seasonal product and sales for display, successfully handling customer complaints, and organizing in store events and shows.
College Prep Courses : 1990Encina Academy of Science and Technology － Sacramento, CA, USA