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Engagement Director Resume Example

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D
ENGAGEMENT DIRECTOR
Executive Summary
Over 17 years of experience in significant customer-facing roles, with primary responsibility for delivery of engagements which resulted in up to $4M in annual services revenue over the last 8 years.  Direct experience collaborating across multiple organizational level and departments to assure successful client outcomes and client reference-ability.  Demonstrated success in working across all strata of client relationships, from leading periodic executive stakeholder updates to working on driving specific issue resolution with technical project teams.
I have extensive experience leading pooled resource groups to manage multiple project streams with competing deliverable requirements, while ensuring project completion and management of deliverables to meet key milestones.  Increased focus in the last several years on revenue projection and ensuring revenue recognition for critical projects.    
I am a practical problem-solver who recognizes the importance of gathering good data - even if not perfect data - to make a well-informed decision which can be acted on to solve problems on schedule and within budget.  Able to quickly grasp technical concepts and communicate those concepts and potential solutions at an audience-appropriate technical level. 
Areas of Expertise
  • Experience with Agile and SDLC software development process, for SAAS and on-premise software environments.
  • Extensive experience managing multi-site software implementations for both SAAS and on-premise solutions.
  • Building, integrating and leading teams across the customer/vendor relationship andacross department.  
  • Project and Program Management
  • Revenue Forecasting and experience driving to revenue recognition.
  • Supply Chain expertise with deep domain knowledge of Distribution Management.
  • Experience managing T&M and Milestone-based billing projects.
Professional Experience
Engagement Director
Charlotte , NC
Medidata Solutions/Jan 2016 to Current
Primary responsibility for all program management activities of Fortune 30 customer, managing over $4M/year in project services revenue, across 4-6 concurrent projects and 15-20 resources.   Accountable for insuring project revenue recognition, maximizing resource utilization and managing all aspects of project scope and schedule.  Provide direct leadership in any and all phases of project as project needs dictate, including detailed involvement in solution design, test management and on-site implementation support. 
Additional duties involved identifying additional project opportunities to drive additional account revenue, coordinate with account management to provide expertise on sales opportunities, and direct resource management for a team of five consultants.
Senior Manager
Southfield , MI
Livingston Intl/Jan 2010 to Dec 2015Primary responsibility for solution design and project management activities for 3-5 projects per year, totaling an average of $2M annually in project work and ultimately progressing into a program management role.  Worked collaboratively across departments (product development; professional services; customer support; accounting; sales) to maintain strong customer satisfaction results, ultimately leading to additional license sales.
Senior Consultant - Manager
Windsor , CT
Sentry/Sep 2006 to Dec 2009
Manager, Implementation and Customer Support 2005 2006
City , STATE
Restaurant Technology, Inc/Jan 2005 to Sep 2006
Data Services Manager
City , STATE
Restaurant Technology, Inc./May 2001 to Dec 2005
Education
Bachelor of Science: ManagementGeorgia Institute of Technology1991City, State
Core Accomplishments
  • Responsible for recovery of reference-ability for a Fortune 30,  'key account' and realization of 100% Services revenue growth over a 5-year period.  
  • Provide leadership and direct management of professional services engagements totaling $2.5M-$3.5M over the last 3 years.
  • Development of flexible core resource teams to secure on-going client commitment through focus on continuous improvement initiatives and early adoption of 'best practices' within the organization. 
  • Mentoring and career development guidance for 4-5 direct reports working on other project teams.
  • Experience developing implementation, deployment and support processes for a new, enterprise software solution on a .Net platform.
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How this resume score could be improved?

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78Average
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Resume Overview

School Attended

  • Georgia Institute of Technology

Job Titles Held:

  • Engagement Director
  • Senior Manager
  • Senior Consultant - Manager
  • Manager, Implementation and Customer Support 2005 2006
  • Data Services Manager

Degrees

  • Bachelor of Science : Management

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