Over 17 years of experience in significant customer-facing roles, with primary responsibility for delivery of engagements which resulted in up to $4M in annual services revenue over the last 8 years. Direct experience collaborating across multiple organizational level and departments to assure successful client outcomes and client reference-ability. Demonstrated success in working across all strata of client relationships, from leading periodic executive stakeholder updates to working on driving specific issue resolution with technical project teams.
I have extensive experience leading pooled resource groups to manage multiple project streams with competing deliverable requirements, while ensuring project completion and management of deliverables to meet key milestones. Increased focus in the last several years on revenue projection and ensuring revenue recognition for critical projects.
I am a practical problem-solver who recognizes the importance of gathering good data - even if not perfect data - to make a well-informed decision which can be acted on to solve problems on schedule and within budget. Able to quickly grasp technical concepts and communicate those concepts and potential solutions at an audience-appropriate technical level.
