Dedicated, efficient, flexible and highly motivated service professional, having experience with people in public safety as an account manager, police record clerk, dispatcher/telecommunicator, EMT-B, emergency room unit clerk and technician.
Creative and resourceful, team player talented at mastering new skills and precessing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
CPR and first aid certified
Basic life support pre/post hospital patient care, patient assessment, including emergent and non-emergent patient transport. Experience includes CPR, shock & bleeding control, splinting injuries, oxygen administration. Works with critical care team(CCT/SCT) ambulance team and dispatch radio communication.
Maintains ambulance, equipment, run & patient care reports.
Responsibilities include meeting arriving ambulance into emergency room, first aid, continuous monitoring patient condition, accu-checks(blood sugar), EKG, CPR, O2 administration, patient comfort and advocacy. Daily inter-department communication including MD's, RN, admissions, radiology pharmacy, specimen collection and patient transport and various orders. Desk unit duties include calling codes, monitoring labs, scans and charting/documenting electronically and providing necessary paperwork for patient condition, results and transportation. Position requires heavy phone work.
Account representative for multi-millions dollar(largest company account) of 350 plus air/ground cargo shipments daily. Responsibilites included full time coordination and overseeing routine operations, trouble shooting routing errors, changes and delays. Maintained shipment tracking and tracing through team effort of night and day crew monitoring status. Provided on-time daily reports to executive, upper management and clients and their network teams of satellite facilities. Additional duties required managing lane transportation issues, preparing flight schedules, standard operating procedures(SOP)protocol for top account needs, preparing holiday schedule changes, internal team tools, reference guides for improved efficiency and cost savings. Vendor notification, operations personnel consulting, managing billing issues and company, corporate notifications. Handled acquisition of brokered trucks, re-routing transportation lanes and communication with commercial vendors and major airlines sales representatives. Provided 800# customer service and rate quotes
Study of health including nutrition, sports psychology and coaching.
76 college general course credits and pre-requsites
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