Seeking a challenging position in a high quality organization that will provide experience
and promotional opportunities.
Valid AZ driver's license
Able to lead, plan, negotiate, make decisions and meet deadlines and specified goals
Using discretion and good judgment.
Ability to type 40 wpm
HS DiplomaJune 2006Buena Park, CA
A.A:Liberal ArtsCentral Arizona CollegeLiberal Arts
May 2012Bachelors Public Administrstion
Mesa Community CollegeIn progress
MAXIMUSMesa, AZEmployment Specialist08/2015 to Current
Helped needy families(homeless, at risk youth, disabled, background issues) gain employment.
Provided resources to eliminate barriers for clients to become employed.
Developed working relationships with customers and monitored engagement and progress.
Worked with customers on a regular basis to meet and achieve program goals and maintained program services and eligibility.
Conducted workshops and other training related services for customers.
Exhibited considerable programmatic knowledge and assisted customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
Followed up with customers to ensure that their needs are met and questions and concerns are resolved.
Interact with other team members to provide expertise and assistance in resolving participant issues.
Maintain accurate and timely case notes on all customer contacts and document activities.
Share information about outreach and engagement efforts with project staff.
Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.
Performed other duties as may be assigned by leadership.
Beech Home CareMesa, AZALTCS Case Manager01/2015 to 08/2015
Responsible for the management, conflict resolution, and field visits for all ALTCS (Arizona Long Term Care System) clientele.
Main point of contact for ALTCS provider Case Managers regarding potential clients.
Assist Private Duty department with inquiries.
Complete intakes with potential clients within 5 days of start date.
Complete 30, 60 (by phone), 90, and quarterly reviews with each client in their place of residence within the required time frame.
Main point of contact for any issues/concerns related to the client's care.
Document all communication related to a client's care in computer programs.
Contribute to "on - call" rotation based on a set schedule with other team members.
Work with and support other members of team.
Attend weekly meetings and give reports on Client Issues, Reviews, and Potential/New Clients.
Cover client shifts if needed.
Other duties as assigned by Director of Operations.
Department of Economic SecurityPhoenix, AZ03/2013 to 11/2013
Determined eligibility for Medical Assistance(TXIX) for children taken into CPS custody.
Managed confidential information in a complex database.
Analysis, collaboration, customer service and conflict resolution.
Communicate easily with others; develop good rapport and relations with others; absorb, interpret and assimilate large quantities of written materials regarding state and federal laws, rules and policy related to client and provider eligibility for multiple programs; assess unsafe situations and react quickly and appropriately; adhere to all departmental rules, regulations, policies and procedures; adapt to changing priorities.
Used computer systems and computer keyboarding for data entry and retrieval of programmatic and customer information.
Learned basic Federal, State and agency statutes, rules and regulations applicable to the public assistance programs; utilize verbal and written communication to apply laws, statutes, rules and regulation and to prepare and respond to various requests from customers; develop effective working relationships with community resources, other state agencies and internal staff members; resolve issues with customers; comprehend rules, regulations, policies and procedures; make determinations.
Experience researching and.
implementing federal healthcare or related policy.
Skill in: planning and organizing case management activities; establishing and maintaining ongoing client and provider caseloads; scheduling and prioritizing daily activities to meet stringent policy guidelines specific to program eligibility.
Program Services Evaluator I-III.
Department of Economic SecurityMesa, AZ03/2011 to 03/2013
Made determinations of eligibility for public assistance programs (food stamps, cash, and Medicaid(AHCCCS).
Strong attention to detail.
Interview applicants, request verification, correspond via phone or mail with various organizations to verify client statements or claims.
Gather and verify financial statements, living arrangements, and resources that are disclosed on the application or found through investigative interviewing.
Determine if applicants are financially eligible for our programs.
Various types of eligibility programs including but not limited to Social Security Disability, Long Term Care, Supplemental Security Income, Temporary Assistance to Needy Families (TANF), and the Sixth Omnibus Budget Reconciliation Act (SOBRA).
Specific knowledge including the income and resource requirements for.
eligibility for each of these varied programs.
Knowledge of Federal and State rules and regulations.
Technical writing and data collection and analysis.
Variety of office equipment, software to create training modules in a variety of formats to include classroom training, computer based training and training via web conference.
Lead for fellow employees when supervisor unavailable.
agency, attention to detail, basic, benefits, Budget, case management, child care, Communication Skills, oral, conflict resolution, CPR, clientele, Client, Clients, Customer Service, data collection, data entry, database, financial statements, First Aid, frame, keyboarding, leadership, legal, listening, notes, Director, Management skills, materials, Medical Assistance, meetings, mental health, mail, Windows, Multi-tasking, office equipment, organizing, policies, progress, speaking, rapport, researching, scheduling, supervisor, Technical writing, phone, transportation, type 40 wpm, workshops, written, written communication